Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 671 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order cat litter from Chewy. It has been a while since I used my account and I couldn't access it. I tried resetting my password, no luck. Called the 800 number. They said they couldn't reactive the account unless I could verify an order that I placed in August of 2023 and the last 4 digits of the cc I used. Who does this? I asked if I could create a new account, they said not with the same email. I tried to tell the things we usually ordered from Chewy, but none were correct- which makes me wonder about the account- maybe someone else was using it? All I wanted to do was order some cat litter? Why would a company make it so hard to place an order?”

Helpful Report

Posted 1 year ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 1 year ago

“Chewy look at Order #1500216356 and you will see why you get a one star rating. Never again will I purchase something from your company. After spending close to 300.00 + a month I am sure that your competitor would appreciate my business better. You claim that the refund of $354.00 has failed twice but you were able to take the money out with no issues, and I used the same card today (my debit) to buy lunch. You have spent now 31 days trying to issue me a refund - I call BS. Funny that you are not pro active in anyway to contact me about this? Horrible customer service and corporate values. Now can I please get my money back.”

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Posted 1 year ago

“I have been on AutoShip and I wanted to order something else. They wanted to charge me two separate shipping charges. Lexi was my representative. She was very rude. I do not recommend this company.”

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Posted 1 year ago

“Horrible company!!! Go elsewhere trust me!!!”

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Posted 1 year ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 1 year ago

“can never get my dogs prescriptions filled and shipped in time, so he goes without. they don’t care and never will.”

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Posted 1 year ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 1 year ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 1 year ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 1 year ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 1 year ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 1 year ago

“Jennifer personally answered the phone this Sunday mid afternoon!! There was a direct number in my order confirmation email, IT WAS SO easy to contact them! She really cared about my situation and she even resubmitted the paperwork to my vet! Thank you for helping MEOW!”

Helpful Report

Posted 1 year ago

“I have been a loyal customer for many years, spending $200 - $300 a month. I'm done. I cancelled an autoship within the timeline. I received an affirmed cancellation notice via email. I called to confirm. They charged me anyway. When I saw it was Pending at my bank, and not shipped, I called. I was told by two different reps in two separate phone calls that if was cancelled and I would be refunded. Nothing. I called again, that rep said they would reverse the partial shipment that had gone out with FedEx, and cancel the other half that was still in the warehouse. Okay. I looked online, they charged me for dog food that was out of stock and not even in the shipment ($58). I called again. That rep said there were no notes of any conversation or cancellations. I deleted my payment from their website. I will use this shipment that no one cancelled to transition from American Journey, their store brand, to another and never order from Chewy again. They've gone from being great to deceptive thieves. I'm done. BTW - you can remove the payment forms and autoship but you can never delete your account. I will now need to contact my bank and have them issue a new debit card with a new number to prevent Chewy from once again going rogue. So disappointed! I raved about this company to everyone for many, many years. Greed, that's what destroys companies. I assume they think this stunt was worth $230, which caused the loss of more than $2k annually in my purchases. The only reason I'm giving 2 stars is because of what they used to be.”

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Posted 1 year ago

“I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request. I shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply. Although I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time.”

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Posted 1 year ago

“Our cat passed away. Order had shipped. Contacted Chewy they refunded my money and told me to donate liter to local pet shelter. Most companies would not do this. Will keep using Chewy!”

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Posted 1 year ago

“Thank you to JC with customer service. He quickly solved an issue with an authorization for Callie's dog food. I enjoyed chatting with him. Very nice guy! Her food is arriving today after speaking to him yesterday. Thank you again!”

Chewy.com 5 star review on 28th April 2024

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Posted 1 year ago

“I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization.”

Chewy.com 5 star review on 30th March 2024

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Posted 1 year ago

“I received an unexpected, wonderful surprise from chewy today. My beautiful dog, Peaches, has her profile on chewy with her photo. I received a small gift-wrapped painting of her!!! It's really beautiful and looks just like her!! I was blown away at such a heart-warming, thoughtful gesture!! I have always loved chewy. Deliveries are fast and easy. But they surpassed all my expectations in the best possible way. They have a customer for life!!♥️”

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Posted 1 year ago

“My Chewy purchases have always been delivered quickly and without damage. After my dog was put down, at my request, Sharon, a customer service representative, per my request, canceled my prescription dog food auto-ship subscription without any hassles. A couple of days later I received a sweet, fresh cut, floral arrangement with a sympathy card from “Sharon and Chewy”. That’s what I call customer care and support!”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 671 reviews