“I hate this company! I ordered $173 worth of clothes and sent half back because they were too small. After I returned the clothes they said I was outside return policy, but only after I reached out to them because it has been over 30 days and I hadn’t received a credit for the returned item charges. They took my clothes, my money and only offered me a $20 coupon. How is that fair? Never ordering from them again!!!!!”
“Poor quality jumpers, items not the same as models, it's expensive to send items back as its so expensive so chic me only offers to give you 30% refund. Make sure if you buy from this company you pay with paypal”
“This is the worst clothing company to.do.business with. If you want to speak with customer service no customer support, Live Chat or email is provided. It is almost impossible to discuss a return or refund. Awful business practices.”
“I ordered clothes in November for Christmas gifts. My package was delivered a week ago but not to my address. I contacted customer service to advise them. It's been a week of bank & forth emails & all they do is tell me to check my mailbox & ask my neighbors. My order was $120 & all they said all they could offer me is $20 compensation. They refuse to refund my order & take responsibility for a lost package. Do not order from them as they obviously have to regards for their customers or their purchases
HORRIBLE COMPANY…DO NOT ORDER FROM THIS SITE
UPDATE-It took 3weeks for my Christmas package to arrive b/c it was delivered to the wrong address. I asked for a refund bc my package was never delivered & they just kept telling me to check my mailbox. Since it arrived so late, I purchased gifts elsewhere. Now I've been asking for a full refund on my card so I can return the items. Every day I get an email from them enticing me to keep it with an offered discount. This company does not listen to their customers or abide by their own policies.
They are making it impossible for me to return my order for a full refund
I WILL NEVER ORDER FROM THEM AGAIN. I will also make sure that all my friends know about their horrible customer service
Their policies are horrible & your clothing material is also thin
Since when are full refunds negotiable?”
“DO NOT BUY!!! Clothing is cheap and costume-like. I sent 5 items back and they never sent my refund after several corresponding emails. SAVE YOUR MONEY!”
“DO NOT ORDER FROM THIS COMPANY! Still trying to get a refund from them & they keep giving me the run around. Leyla is the person that has been communicating with me through email & she is not helpful!!! Who can we report them to? These are the kinds of emails they send you!”
“Cheap material. Ordered a pants set, the top was way too big and the pants were too small. I was given an overseas return address that would have cost $25+ to send it. Please get the word out that these people are thieves and scammers. DON’T BUY ANYTHING FROM THEM OR SIMILAR SITES. THESE PEOPLE ARE NOT THE ONLY ONES!”
“HORRIBLE COMPANY. CUSTOMER SERVICE IS A JOKE. ITS A HUGE SCAM. TAKES FOREVER AND DEFINITELY NOT WHEN ITS SUPPOSED TO ARRIVE. I AM IN A DISPUTE NOW AND FINALLY HEARD FROM CUSTOMER SERVICE. THEN IT WAS FINALLY IN TRANSIT AND WEEKS LATE”
“I order from this company and never received my order. They will not refund me my money and told me to call the company that they ship with product with.”
“This outfit is a scam. Very dangerous dealing with them. No means of contacting them when you are not satisfied with your purchase. Be careful buying from them. They are scam”
“My package said it was delivered, but I never received it. I believe it was stolen, and chic me will not refund me my money back. I’m paying for something I didn’t receive. They have not been helpful through this whole process”
“DO NOT USE THIS COMPANY
I bought a dress from them it took 2 weeks to arrange and once received the dress was not like the dress advertised.
I contacted them explaining I had received the wrong item.
They had the cheek to say to me we can offer you 10% off your next order for me to keep the dress. Which I responded No Ive received the wrong item so send me a return postage label and I will return back to them for a full refund.
They then replied it’s the customer’s responsibility to pay for return shipping
(Which is in USA) and I’m in the UK
How is it my responsibility to send it back to them if they sent me the wrong item in the first place?
COMPLETE RUBBISH COMPANY”
“Chic me is nothing but a scam! They took forever to "ship" my items and when I said I want to cancel it they said they can't. Certain items are non returnable so there goes that money when I ordered way over a month knowing it takes about a month to deliver. They just shipped the other part of this order a month after I ordered so not happy about that. You have to pay to return the items. Now the order says delivered but guess what no items have been delivered or received by anyone in my house. Their resolution go talk to my neighbors to see if they got it and have a nice day. Wasted my money and patience dealing with them. They need to be shut down.”
“Chic me is a SCAM and PLEASE do not ignore the WARNING SIGNS! The clothes they advertise online is nothing compared to what they actually send you. The clothing is of POOR QUALITY and BAD taste. In addition, they don't want to refund your money. Chic me first offered for me to keep the clothes and get 5٪ off my next order. First of all, I would never order from Chic me again. I DONT WANT YOUR DAMN CLOTHES! Secondly of all, I requested my money back on at least five or six different times and they kept coming up with "possible resolutions." Another resolution they offered was to give me a 20% refund and they kept going on and on about how expensive the shipping costs were going to be. I don't give a damn about shipping costs. I spent over $100 on my order and I am willing to lose $20 on shipping if need be. Chic me refund policy states you are entitled to a full refund if the return items meet certain conditions. Bulls***! STAY FAR AWAY from Chic me. Luckily, I paid for my items via PayPal and I am in the process of escalating my case in hopes of being refunded.”
“Seems to be a running theme that it is impossible to return any items. The chic me representative I am speaking to has had a back and forth conversation with me for a week. Basically saying, it will cost you £20 to return to USA so we will give you 30% refund. The reason am returning is due to the quality and style of the item. I don't want it and I want my money back..... but it looks as though this will be impossible. My advise is to avoid at all costs”
“What went wrong is Chicme false advertising. I bought what look to be an ankle length thick fluffy cardigan for £30 when it arrived 3 1/2 weeks later was a knee length flimsy short sleeve piece of crochet rubbish, I couldn't believe. I asked for immediate refund as this was not the advertised order, after 3 days was then given returns address in US which cost £23 as they requested a tracking number. SCAM. There must be a way to stop this company 🤬”
