“Absolutely do not order for this website. It comes from China and is a very poor quality. They make it nearly impossible to make a return and when you do it’s only a portion of your money back. An absolute waste of time and money.”
“I wish I could give zero stars however, one will do. I ordered two jackets back on November 8th. I received an email stating it was delivered on the 24th of November. Since then I have been trying to reach agents via email and their WhatsApp to help assist me. I am still with out my item or a refund and it is now the 10th of December. Just 15 short days until Christmas and I have been completely ripped off. This is the first and last time I buy with them. If you’re looking to shop I advise finding a business more reputable with reliable customer service.”
“If there was an option to give no stars I would. I have just returned an item and paid £16 to do so to some random address in the US and it has been nothing but stress! I have asked to make a formal complaint of which they have not acknowledged as the entire process has been difficult and speaking to their incompetent customer service has been a nightmare. God knows if I’ll get the refund now! Do not shop here! Poor quality and a refund and returns process like no other!”
“DO NOT ORDER - THIS COMPANY IS A SCAM. Over £100 spent and no refund provided. Some items have not even arrived. The ones that did arrive are shocking quality. They claim to be a UK based company but the goods are stored and shipped from a chinese warehouse. Quinn from their customer service team refused to process a refund and kept asking me to close the disptue I opened on paypal (Paypal advsied against this) in a scam to close the case so they didnt have to refund. COMPLETE AND UTTER SCAM - DO NOT ORDER - DISGUSTING COMPANY.”
“Scam Don’t waist your money Their site is totally misleading and misrepresented it should have been taken down
I purchased items wrong color and cheap looking and when I wanted to return it answer was they can’t it has to be at my expense while says in the site easy return”
“Con artists!!!
I have been trying to get the returns address to return some of the items from my order as some were too big but two blazers were falsely advertised due to showing picture of thick quality but on arrival the blazer were very thin and not as advertised. They ignored my first and second request, the third request they took 4 days between each message to reply asking various questions one at a time. Like are you sending the whole order back? Then how many items? Then can we ask you to give product code of every item your returning? Then can we ask why your returning them? I answered all the questions within 24hrs to then be told sorry you cannot return the items totalling to £80+ As your returns period has expired.
AVOID THIS COMPANY!!”
“I placed an order of over $350 to wait 1 month and half and to receive nothing but garbage when I sent pictures of items with poor quality or ridiculous stitching their option was keep the item (which I would never wear) and get $5 off your next purchase hahaha keep your $5 never ordering from here EVER!! Don’t waste your time and your money first red flag no number to call everything is done via email what a nightmare I lost money but it’s my fault for not reading their horrible reviews.”
“The return is the worse I paid $23 to return what I didn't want and now I'm back and forth with representative saying I will not get refunded bc there is no weight on receipt.so that mean no refund nor do I have items I returned..DO NOT ORDER IF YOU THINK YOU WILL HAVE TO RETURN SOMETHING!!!!!SO”
“Do not order from Chicme. They scammed me out of $100. You place an order and literally never get the merchandise and they don't give money back either for the items I didn't receive.”
“DO NOT ORDER FROM CHIC ME. They are a scam. I ordered $200 worth of merchance and contacted customer service within 30 minutes of receiving the items to initiate the return process and obtain a return address and was told would be contacted by someone in 48 hours. I received an email asking me to list the SKU # of all the items I wanted to return and reason and was informed that swimwear, lingere, jewellry and accesories were non returnable. Of course this information was not listed by the product or in my cart when I was checking out. The clothing is thin, cheap, sizing is off and not as displayed on the website. This is basically a marketing scam. Now I am out $200 for clothing I cannot use. I am still waiting for them to respond to my email. Whatever you do , no not order from this website, better to give your funds to a homeless person or donate to charity. This is not a reputatble company. Stay clear of them.”
“I ordered just over £80 worth of clothes from this company (4 items), which when they arrived, were all cheap, badly cut and very poor quality, so I contacted them to arrange a return. Three times they tried to dissuade me from returning the items and offered me a £10 credit onto my account for future orders. I advised that I wouldn't be ordering again and that I was happy to cover the cost of the return myself if they would just give me the return address.
Eventually they provided this, and I returned the items. Not once was I advised of a return by date for this and when I contacted them to provide the tracking information of the package, they ignored my email and closed the case we were talking through, so I had to go on to their website and request a new email address to send the email trail to, to open up the line of communication again.
I opted to pay for this in 3 payments through Klarna and when I informed Klarna that I had returned the items, they froze the payment plan waiting for confirmation of the return being received by ChicMe. I provided them with tracking information too.
After tracking the item to its destination, I contacted Klarna and ChicMe to advise that the items had been delivered. They said that they were unable to track the items with the tracking information I provided (which was a signed for tracking number from Royal Mail and USPS). So, I sent them screen shots from the Royal Mail and USPS postal services, showing that the item has been delivered to the address provided. ChicMe then came back and said that this wasn’t enough proof and that they required the weight of the parcel. Why I do not know, but I then provided this to them.
Their response to this was that I had returned the clothes after the 14 day return period (which as I mentioned above, I was never alerted to and had initially contacted them within the first week of receiving the clothes, to start the return process). They didn’t even acknowledge that I had sent them all of the information they had requested, which I feel was just more time-wasting tactics. Every time I gave them the requested information, they would come back with another request.
I have requested to speak to a manager 5 times and been ignored each time and they are refusing to cancel the payment plan with Klarna. So eventually I got fed up with arguing this and asked them to return the clothing to me if they weren’t going to refund and cancel the agreement, now that they have the clothing back.
They have refused to return the clothes to me. So, they are now charging me over £80 for clothes that they have, not me! And I have been in contact with them at every stage, provided all of the information that they requested. The company is an absolute joke and they are criminals, charging for items that I have returned.
Klarna also wont help as they take advice from ChicMe. Even though I have provided proof of the return to Klarna too, they just ignore my emails asking for an update.
DO NOT use either of these companies.”
“Horrible! Placed order in October. Haven’t received my item. Their USPS tracking number states “label created, item not received”. They can’t locate item yet refuse to issue refund! Horrible!”
“Don’t order anything for this company there clothes are cheap and they dont shipped items till 2 months at the minimum and make it almost impossible for a refund or request for return address!! Refund my account for the items out of stock and provide the return address this site sucks!!”
“Awful experience.
Waited a fortnight for my product, an issue I was willing to over look should the product have been worth the wait. Unfortunately it was not.
Shoddy product, ill fitting.
Oh well, no matter I thought, I'll just pack it up, return and get my money back, but no.
Customers have to issue a 'ticket' to Customer Service, who barter customers a deal.
Keep the product they said, and offered me a 30% refund. They don't want the product back due to high shipping costs, but I don't want it. I'll never wear it, and just want to return the dress and be issued a refund, but apparently this is all to much for this company, who think it's perfectly acceptable to offer me £10 to settle the issue.
DO NOT USE THIS COMPANY.
Delivery is slow, products are poor quality, and they won't give you your money back.”
“They agreed to refund the cost of the return because material was cheap and sizes too smalland when they received the clothes they then said they do not pay for the cost of the return...it cost me £18 to return £40 of clothing”
“Chic me is a scam what you see is not
What u get. The worst quality ever. I returned everything but did get any refund and was told I needed to talk to someone before returning the bad quality clothes”
“Spent over £80 and they have offered me a $5 token or 5% off my next order. They said it will cost too much to return the items. i will continue to fight as i want a full refund as stated on their website.”
