“Do not order from this site. I ordered a pair of shoes and when I tried to reach out to them, I couldn’t reach them via phone, email or by putting in a ticket. They say we’ll get back to you within 24 hours and that is not true.”
“Never received my package. Contacted customer support and they were unwilling to help one bit. Not even apologetic and certainly not helpful. Disappointed because I spent a lot of money on this order and now I'm basically having to track down a mailman to see when and if he delivered something to my door step that is now missing.”
“Do not use this company at your peril! The quality of the clothes are bad and nothing like the web site! When you finally get though to customers service all they want to give you is a 15% refund, and they fob you off until 2 weeks are up, then after giving you a USA ( if that's where there dased) address, they tell you your too late to send back, they are a fake company, DO NOT USE!”
“I am very disappointed. the first time I ordered things and probably never again. I have been negotiating with the customer service for a month to give me a refund. I returned the things and paid for the return so they would tell me that the weight of the package was not correct and the package had already been delivered. At the same time, pictures of all the things that need to be returned were sent. Lots of bad service and communication.”
“Chicme is a total ripoff! I'd give them minus 20 stars if it were possible. Do NOT BUY from this website. I bought 8 dresses for my wife for (Christmas 2021) and only one of them fit right. I contacted CS to go through the return process and that was a complete waste of time. After 6 or 7 correspondences they only wanted to offer me a 10% refund??? Wha??? I literally bought 8 dresses. They were all put back in their original bags with the tags...I was like NO...I don't want a 10% coupon for these dresses I want a refund. Here's the next part of the transcript:
Hello,
We are sorry that our products did not satisfy you.
Is a 20% refund and keep the product acceptable?
Customer service
Nancy
I'm like NO...Why would I only want 20% of my money back and have to keep products that were totally useless to me?
Bottomline....STAY AWAY if you want to keep your money and your sanity.”
“The customer service is suck. I ordered a dress from November 15 I have not received my dress as January 20. They don’t want to give me a refund. They offered me a $5.00 coupon. I had to turned around and ordered the dress from SHEIN. I already received my dress from SHEIN. I will never order from Chic me again. They don’t give a F about their customers.”
“I have wasted a HUGE amount of time and very many emails and direct messages to this company and have got nothing for it!
They sent the wrong size and claimed it was my fault, even though I couldn’t even order that size when I checked it. But I thought maybe there’s some innocent glitch. So I followed their advice and returned it at my expense to the address they gave me. I included the scan code, my address, etc., and requested the proper size. I followed their instructions exactly.
After a long wait I began contacting them again. I sent them pics of the product and the scan code that was included in my return package. They claimed I had to have a receipt from the post office for them to track it, which I don’t have and cannot get. They never explained why they need this, rather than their own records, the code, and my pictures.
So essentially I’m out the cost of the product and the postage and have NO product. Because they have a faulty record keeping process and cannot track their own packages with their own scan codes, I’m screwed. I consider this FRAUD.”
“I wish I saw these reviews before. Was so excited for the shirt I order. It looks nothing like what I ordered. Horrible material. Complete waste of money. Can't even be worn by anyone. Did I toddler size this shirt and sew it? Wow just bad. Do not order from this company. Save your money for legit clothing places. Well it least it looked pretty online. To bad that's not what I received. To the garbage it goes.”
“My package was not delivered. They stated it is not their fault. I’ve never seen a company reach out to ask if you received a package. You respond and say no and then they accept no responsibility. That’s some bs!”
“Please don't buy from ChicMe, items are ok but if you want to return they offer you 10 percent and keep the outfit. When you look at returning the return costs are extortionate and more than the outfit. My daughter saved up for her dress and now wasted her birthday money.”
“DO NOT BUY FROM THIS COMPANY! They are located and ship from China, and they don't take returns even though that isn't stated on the website. I've contacted them 6 times over the past 2 weeks trying to get a return address. Their product is shoddy, and their customer service is even worse. Buyer beware!”
“I ordered my mum a dress for her 5 weeks ago it's gone missing I have a tracking number I drive to a Hermes depot to be told that parcel is not with them as told by chic me to me the day before@! I have sent emails,,watts app,,complaints and they keep sending me back automated messages and not a actually helping me,,I've asked for a new order to be sent out and let them chase their own missing parcel and not even had a reply...terrible service I'm so angry ..money taken straight away but now I cant even get a new order a refund or a person to help me”
“This place is a rip off! They never sent my merchandise! I kept contacting them by chat an they kept disconnecting the chat when I request a refund! I reported them to the BBB and to my bank for fraudulent charges. Do not order from Chic Me they are a scam!”
“First and foremost the clothing is extremely cheap and very poor quality. Competitors have much better quality, much! When I reached out to begin the return process it took them forever to get back to me. Then, I received a bunch of what seemed to me as automated responses trying to negotiate; offering 10% off my next order if I kept everything - what? No! I spent over $100 - take your stuff back and refund my money - simple. Except it’s not - at least for them! I paid to return the item - they never sent a shipping label. Then, they claimed the weight was different so they said my refund would “fail”. When I asked if they removed all of the contents from the package to confirm they’ve received everything - no response. I had to get my card company involved. Horrific! Worst experience I’ve ever had. PLEASE DO NOT WASTE YOUR TOME/MONEY not worth it! Be careful!!”
