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Chi Chi London Reviews

1.2 Rating 225 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

1.2

Based on 225 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Chi Chi London 1 star review on 14th March 2023

Chi Chi London 1 star review on 14th January 2023

Jeanette Holland

Chi Chi London 1 star review on 14th January 2023

Jeanette Holland

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my refund for a dress I returned TWO months ago after paying for it to be returned through An Post. Tried emailing numerous times through their different emails with no response. I never leave bad reviews but I am appalled for the price of their dresses and no refund given. VERY poor customer service, would not recommend to anybody!!!!”

Posted 6 months ago

“Absolutely appalling service! Ordered an item, never received and yet being charged an item writing a complaint”

Posted 6 months ago

“Let me order knowing going into administration Owe me 55pound won't acknowledge emails etc”

Posted 6 months ago

“I ordered a few days after they went into administration. No notification on their website amd I still receive newsletter style emails from them. Yet, they've taken my order and not delivered or contacted. They've taken my money though! Appalling, they cannot take money and not deliver the items. I've contacted my bank to get my money back”

Posted 6 months ago

“Terrible service, no response to emails or Customer Tickets and just learnt they went into administration taken over by Reem. I am owed money for items returned and looking at all other reviews can see it will be a long wait!!! Appalling service! No email sent about the takeover and who to contact if money is owed.”

Posted 6 months ago

“I am awaiting a refund for a dress returned over 28 years ago where customer services has failed to reply to queries on social media, by email or telephone…APPAULING”

Posted 6 months ago

“Stay away from this Company !!!!! Still waiting on my refund for 6 weeks now It’s disgraceful and they are still trading This is the truth I never write a review but if this helps other people from getting robbed From them then happy days. Yous are a disgrace chi chi London”

Posted 7 months ago

“I have been chasing refunds since 3rd July for over £300 worth of dresses and I have just seen the company fell into administration this month. The company has been bought by Reem Clothing. Has anyone been in contact with them at all?”

Posted 7 months ago

“Don't bother ordering anything from this website. Disgusting customer service, won't answer emails or phone calls from a refund 4 months ago. Owe me over £200 but they don't seem to care!”

Posted 7 months ago

“PLEASE DON'T ORDER ANYTHING FROM CHI CHI LONDON!!!! Absolutely disgraceful! NEVER GOT MY REFUND £130 Ordered few dresses for a wedding to try on, sadly nothing fitted me well so returned in few days that was in JUNE!”

Posted 7 months ago

“I wish I had read about these reviews before buying . Omg they are terrible. They need to refund £230 but for one month and some days have been trying to get in contact with them but fruitless”

Posted 7 months ago

“Oh no ! I’ve been ordering from them for years and never had a problem . They have taken my money and I’ve been asking about my order for 2 weeks now . Just read these reviews and my fears have been confirmed . Awful that they are talking money off people whilst in administration”

Posted 7 months ago

“Impossible to speak to anyone to help. Why are they advertising and allowing people to buy dresses if they're in administration?! I haven't received my order yet they were quick enough to take my money!!”

Posted 7 months ago

“Returned a dress in July never got a refund and they have gone into administration so I have lost my money but you can still go online and order from them. BEWARE”

Posted 7 months ago

“Terrible refund policy takes weeks for refunds”

Posted 7 months ago

“Returned 2 orders and they arrived at the warehouse on the 26th June, still waiting almost 3 months later. Sent numerous customer service tickets and a complaint, still nothing. Trying to look up to how to take this further. Like many others I can't afford to lose £100!!”

Posted 7 months ago

“Avoid! I thought 28 days was a long time for a refund to be processed but gave them the benefit of the doubt. It has been beyond this time I've contacted them on multiple occasions and still haven't had a refund. £170+ that they have not returned. Read other reviews before purchasing, wish I did”

Posted 7 months ago

“They haven't refunded my money. I returned the dress since the 19th of July and today is the 8th of September. Please don't purchase anything from them.”

Posted 7 months ago

“If there was an option for a minus star I'd have given it to this poor and horrible company! It's the worst customer service experience I've ever had! Pre-ordered a dress months before my occasion and it was never received! They did not even bother to send a notification or an update email! The dress itself was not even showing when you look it up online ! Such a scam ! And when you contact their support team they take ages to respond and then they stop responding after that when they hear the word refund!! Avoid like a plague!!”

Posted 7 months ago

“DO NOT USE THIS COMPANY!!!!!! Three months after returning a dress i still haven't received my refund. Totally discussing. Constantly getting told they have a problem with their refund department.”

Posted 7 months ago

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Chi Chi London is rated 1.2 based on 225 reviews