Chi Chi London Reviews

Name: Chi Chi London
Rating: 1.19

1.2 Rating 226 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

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Metrics

1.2

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Chi Chi London 1 star review on 14th March 2023

Sally Love

Chi Chi London 1 star review on 14th January 2023

Jeanette Holland

Chi Chi London 1 star review on 30th July 2022

Lynn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars if possible, waiting 4 weeks and still no refund has been actioned 👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 8 months ago

“Ordered 2 jumpsuits both sane size by mistake.emailed them to ask if they could amend my order before it was despatched.email came back to say they couldnt amend the order so they cancelled the full order and still took the payment of 111.60 out of my bank.i then emailed them to ask when i would get the money back for an order they cancelled and still took payment for and guess what no email back with response.this is wrong on so many levels.dont think i will ever order from them again.i was very nice in my email but i am disgusted with this company”

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Posted 9 months ago

“Reading these reviews... if I don't get my money next week. Which will be 40days, I am reporting this company to small court claims... Done it before with different scammers and they paid £... in the blink of an eye. Not that rich to let them keep £300.”

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Posted 9 months ago

“Complete and utter waste of time They do not refund you even after waiting the stated 28 days You get replies saying your in the Que for a refund and you wait and wait and wait I have reported them to PayPal and instagram and will be taking it further My quess is they are making a loss and will shortly go into administration”

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Posted 9 months ago

“I should have read the reviews before I ordered from them. I am now Scared 😟. Don't know how to contact them. They own me a returned of £60.”

Helpful Report

Posted 9 months ago

“I ordered a dress which wasn't suitable so I returned it. In the small print it says refunds can take up to 28 days. When it was approaching 28 days, I contacted chi chi who told me it would take 28 days for refund. When it came to day 29, I messaged again with no reply then a couple of days later with no reply. I then disputed the transaction with my credit card. The next day chi chi emailed me to apologise for the delay and their refunds team are working on it. Now day 36, my credit card messaged me to say that they will refund me tomorrow. Lovely dresses but not worth the hassle of the returns process. Poor communication and after sales.”

Helpful Report

Posted 9 months ago

“Disgusting company. Paid £36.00 for a dress plus £3.99 postage. Sent dress back as not suiting me and paid £3.99 return postage. After a couple of months waiting for a refund and a few emails enquiring why my refund was taking so long they refunded me £32.01 ( a shortfall of £3.99) Don’t know how they are still trading. I couldn’t be bothered to chase this up any more. Just glad to see the back of them”

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Posted 9 months ago

“The worst company I have ever used ever!! Ordered some dresses totalling £150 on 29th May, sent them back within a week they were received back on the 8th June & im still waiting for a refund 37 days later. They are now ignoring emails. Makes me concerned they are in financial difficulty. Do not use!!!!”

Helpful Report

Posted 9 months ago

“Do not buy anything from these people! Dress arrived posted back on 7th June l my tracking confirmed it arrived with them on 11th. Several emails later I am still awaiting my refund. They initially just delayed saying 28days plus 2-5 to process and that more emails would come. They have stated the item was scanned into their warehouse on 14th June yet we are on 13th July and no money! Shocking service and going by the other reviews I am not the only person in this position! AVOID AT ALL COSTS!! They are breaching statutory rights and in my opinion this is now theft!”

Helpful Report

Posted 9 months ago

“I got my wedding dress from here was awful sent back 20th May and still awaiting refund £200is a lot to loose I've emailed them loads no response how can they do this will I even receive it back”

Helpful Report

Posted 9 months ago

“Don’t buy anything from them ! I have send parcel back on 26 May Today is 6 July still no money on my account I’ve contacted them 14 times - all what they saying is “ we apologise for delay “ “ you are on priority list to be refunded “ “ we will chase this for you “ NEVER EVER AGAIN And dresses are cheap only for one time use !”

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Posted 9 months ago

“They received my item back on 28th May finaly refunded 30th june. This is unacceptable. Will never order again from them. Shein refund within a 2 to 3 days”

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Posted 10 months ago

“Hiya I orded my dress from these people it came and not nice I sent ot back same day and got proof I've tried calling them my dress was 170 and get married 19th August and no money for another dress what can I do 28days sre up today and looking at all these reviews dosint look good I wish you all well getting your money back”

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Posted 10 months ago

“I'll never order from this company again still waiting on refund from .11th may 🤬”

Helpful Report

Posted 10 months ago

“Terrible service. 3 emails and 30 days later, still awaiting a refund for £200. I have never bought from a company like this!”

Helpful Report

Posted 10 months ago

“Placed 2 separate orders, 4 dresses in total. One dress was skater style and the hem was far from straight. The others, overall I expected better quality for the money so I ended up sending them all back. Chi Chi confirmed receipt of my items on 16th May. Then the wait....... The confirmation email tells you to wait 28 days then a further 2-5 working days (for what? I don't know). Chased up after waiting the ridiculous 5 weeks to be told my refund is due shortly... What does that mean?? They are outside of THEIR OWN refund policy, then to not even give a timeframe is unacceptable. If I do not hear today, I will go through Paypal for my refund.”

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Posted 10 months ago

“The time they take to refund is absolutely not acceptable. Do not buy from them if you think you may have to return”

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Posted 10 months ago

“28 days ago I returned still no refund.”

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Posted 10 months ago

“Beautiful dresses, however the bridesmaids tried them on and said the material was itchy around their backs, I returned these and from the day they received them back it’s taken 45 days to receive the refund into my account which I think is disgraceful! Customer services not very helpful.”

Helpful Report

Posted 11 months ago

“My experience has been dreadful. I returned my item as it wasn't good quality. This was received back at Chi Chi London on the 5th April. I have still not had a refund back. Please don't buy from this company.”

Helpful Report

Posted 11 months ago

Chi Chi London is rated 1.2 based on 226 reviews