Clicks Reviews

Name: Clicks
Rating: 2.03

2.0 Rating 157 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

Questions

Metrics

2.0

Based on 157 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Clicks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service at Mall of the South and the Meyersdal Store.”

Helpful Report

Posted 3 years ago

“Poor very poor😣”

Helpful Report

Posted 3 years ago

“stupid, useless delivery system”

Helpful Report

Posted 3 years ago

“Made a online purchase 9 days ago. Called and sent email with no order. Very poor online service”

Helpful Report

Posted 3 years ago

“Orders are split between meds and other products. So far it has taken 5 days and order still not ready for collection. By far the worst online shipping experiment in South Africa.”

Helpful Report

Posted 3 years ago

“Im a first time mom to a beautiful boy of 4 months now. For 3 months i had to change diapers throughout the night and sometimes had to change him into dry clothes. I tried pampers, huggies, lovies and every single one disappointed me. I got myself clicks the purple pack of nappies, on special, and not once i had to change him into dry clothes. I leave him for 10 hours with one nappy throughout the night. This is the best nappies. I'll never use something els ever again. To be honest, i buy my baby's monthly supply only at dischem. They also have the best bum cream and Wetwipes. Affordable and never disappoints. Well done to clicks and the amazing service and deals i get every month.”

Helpful Report

Posted 3 years ago

“The worst online store ever, i wouldnt advice anyone to buy there. I bought a bath tub for my baby while i was pregnant on the 15 september n it was never delivered, I requested a refund and even today i haven't received anything from them. My son is even 1 month old.”

Helpful Report

Posted 3 years ago

“Worst service ever!!!!!!!!!!!!😠😠They are taking days to deliver my stuff. Worst thing is that I can't cancel the order until it's here. Stay away from clicks online”

Helpful Report

Posted 3 years ago

“I ordered a steam straightener at clicks this October 2020 and their delivery was quick I received my order within 3 days and I was given a tracking number to track my order which I did, so for me online shopping at clicks is the best .I recommend it to everyone because I haven't been disappointed and I will be buying again”

Helpful Report

Posted 3 years ago

“Worst service ever, ordered and requested for my order to be sent to Cornubia. I saw that my cell no was incorrect, called the online center to change my no, this is still not done. I get told delivery is 1 to 3 working days, go to the store a week later as the order was delayed one part of my parcel is there, the other part is still on its way. I placed one order not sure why the order was split. Asked to speak to the manager at Corunbia, she says there is nothing she can do we need to wait for the order to be delivered as clicks online is different , my point was you are representing the same brand, that is the message you should be passing and try to help.”

Helpful Report

Posted 3 years ago

“their online shopping is the worst you can ever try, they don't update you on your order. as a customer you always have to follow up on your order of which the call center people are also useless as they always say they will get back to you but never do. the order takes forever to be delivered...... its really disappointing and i will never purchase anything online. i am still waiting for my order even now”

Helpful Report

Posted 3 years ago

“How can such a big company as clicks say black hair is dry and damaged. Will never be buying from clicks again, seems its a shop for the whites only 😕😒”

Helpful Report

Posted 3 years ago

“I am literally disappointed and disgusted by the horrible service I received from Clicks online. I purchased toiletries online in May if not late March, the order took forever to arrive so I cancelled it and requested a refund instead to which I haven't received more than 4 months later.I have sent tons of emails no one wants to take responsibility, the customer care line just rings and rings until you angrily hang up. So you might need to be extra careful with clicks online, they don't deliver!!!!! EXTRA UNSATISFIED CUSTOMER 0 OUT OF 100 THUMBS DOWN!!!!!!!!”

Helpful Report

Posted 3 years ago

“I placed and paid for the order online on the 25th of July 2020, but haven't received it up to date. Today marks 1 month 5 days since I placed that order. I have sent tons of emails with no assistance.”

Clicks 1 star review on 31st August 2020

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I have placed an online order on the 24th of April, and today is the 07th of may and i still have not received my order or a single phone call from clicks for the progress. I called them twice and they said i should receive by the 05th of May. I am losing my patience and all i want right now is my refund.”

Helpful Report

Posted 4 years ago

“I was at Clicks Maponya today and would like to thank Lindiwe Matjane for her outstanding customer service, she truly gave me the best customer experience which some take for granted in the service industry.”

Helpful Report

Posted 4 years ago

“The clicks point system is a scam in my eyes I have been purchasing petrol at an Engen filling station since December and I have been swiping my clicks club card every time I fill my taxi's up. Note that I have not received any points for filling up. The service center at clicks ask me to send a slip and I did not even that slips points could be loaded. It seems clicks doesn't value clients as they say one thing and do exactly the opposite. People who filled their vehicles at a clicks partner please check if you have received your points.”

Helpful Report

Posted 4 years ago

“Products are packed with great care and always neatly and securely wrapped. Good delivery time also!”

Helpful Report

Posted 5 years ago

“Quick checkout, quick delivery...All smooth”

Helpful Report

Posted 5 years ago

Clicks is rated 2.0 based on 157 reviews