Clicks Reviews

Name: Clicks
Rating: 2.07

2.1 Rating 241 Reviews

26 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Night and Day between Clicks and Dischem online delivery. I’m now past the 4 day mark and from the reviews I’m guessing this could take a while. My parcel has been saying on route for the last 3 days. Pargo is the delivery company and I thought they were more organised than this. My advice is rather order online from Dischem. If they have the items you ordered in the branch you selected as pick up point you can get it the very same day which was my experience. Never again clicks 😤”

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Posted 3 years ago

“Placed my order and it was ready for collection within 5 days. I was updated throughout the whole process, from my order being ready for dispatch until it was ready for collection, via sms, the app and email.”

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Posted 3 years ago

“Did.not honour three day delivery promise. When I enquired whats happening after 4 days, I was told they will respond in 72 hours Now seven days later after order date I still dont know.whats happening with a simple delivery which shows enroute all the time, with no distinctions to make it easier to assess where the delay is eg delay on toad or at warehouse.I have used other couriers and they deliver on time.Clicks must get their act together because they dont stack up to competition.”

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Posted 3 years ago

“My online order came in two days and I got what I ordered.”

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Posted 3 years ago

“Expect slow delivery and poor customer service.”

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Posted 3 years ago

“I bought the water purifier jug from you and which you still sell but now you have discontinued the filters and I'm stuck with a useless jug that can no longer filter.”

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Posted 3 years ago

“Placed order online on the 28th April until today I haven't received anything. I called customer service but they saying nothing just Rubbish”

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Posted 3 years ago

“Clicks do not know what customer service is. Ordered stuff online and paid for it 22.05.03. I had to call them and they told me parcel has been dispatched from Cape Town and afterwards I received and email stated that the parcel has been dispatched from JHB and is on the courier. I called just now and they say there is a delay I would only receive the parcel Thursday or Friday this week. What a bunch of useless people. This is false advertisement of deliveries take place in 3 to 4 days. I am furious and they have the audacity to keep you hanging on their call center lines forever. Never again. They are bad and never will I order online from Clicks again. In comparison with other online stores they are pathetic”

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Posted 3 years ago

“Ordered an airfryer and speakers, @rams courier delivered to my door but the way the parcels/packages(mine and other people's)were being thrown around is beyond me, some packaging was damaged. Tried turning in the speaker, it wouldn't go on. That's the first and the last time I order @clicksOnline”

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Posted 3 years ago

“Dumisani Rapelego is amazing. His service is exceptional, he is professional and listens without interrupting you. He helped me at Tubatse Crossing.”

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Posted 3 years ago

“Its obvious from the reviews that no one should purchase online from Clicks. Bought a product online on 31 March, which should be delivered in 2-3 days. Its is 12 April and haven't received the product. Clicks is just silent, no updates given, no apologies, nothing. on 8 April I called customer care, but they don't answer. So I emailed *********** to enquire. They said they would escalate. 11 April I had not received feedback so I called and again, no answer. I emailed again and their response was to give them another 24 hrs to provide feedback. As if i haven't waited long enough. Of course, they didn't response within 24hrs either. I have advised them that the product I ordered was prescribed by a dermatologist and Im in desperate need of it, but that didn't spark any urgency or concern. It's been 12 days of non delivery, and no explanation whatsoever.”

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Posted 3 years ago

“I’m writing this review with great disappointment I was recently employed with the company till I lost my job on the 15th of December 2021, later the week I can in to sign and sign off my provident fund form and got my service certificate which stated an amount I was expected to get from the provident fund claim I waited for a few week so I can get my pay so I can be able to restart my life and go further my education but 2 months passed when I called in my previous manager to inquire about the issue she referred me to the provident fund division with is a independent company when I called in with the company they told me I had to wait for 6-8week which passed without me getting my payout I made several calls to check in when I’ll get the payout but there was always excuses and what not. Only later last week I got paid but to my surprise I only got R8000 from the R61 000 of which was stated on my service certificate I tried calling in with clicks HR but they never pick up or when they do pick up they tell me that I should wait they’ll transfer me to the relevant department then they placed me on hold for 30mins!! And the call was never picked up till I hung up out of frastration. I really need the money for my tuition and help my family out the pay out I got didn’t even meet not even one of the things I thought I’d do…”

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Posted 3 years ago

“Online purchasing is the worst kind of service there is”

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Posted 3 years ago

“COMPLIMENTS TO THE STAFF AT CLICKS PORT ALFRED. This message serves to compliment the service received at your Port Alfred Branch. In particular that of Justin Ford. I am a regular at your store and have not once experienced the complaints as depicted on your web page by certain of your customers. What a joy it is to enter your store - it is clean and your staff is always friendly and helpful. This despite the fact that they are on their feet all day. I have often witnessed Justin opening a till to get the queue to move faster when he would take over the roll as a cashier. Nothing is too much of a problem to this young and dynamic man when at times, I have to swop an item because my husband has changed his mind and prefers another brand! As most women often have to do.....Justin has a calm personality and gives every client his full attention when they queue to see him to resolve their problem. He is truly the face of Clicks. Continue with the good service. Kind regards, Memory Robinson”

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Posted 3 years ago

“Ordering online is pathetic. My order has been 'out for delivery' since 9 days ago. Still not received and no feedback. Will never use this service again. 0/10 rating from me”

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Posted 3 years ago

“The clicks at the Chilli Lane in Sunninghill has the worst service at the pharmacy. Every time I go there, no matter how long or short the queue, I always wait 10/15min to be served. It’s ridiculous that there aren’t more people there to help. Especially on a Saturday morning.”

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Posted 3 years ago

“Terrible service with the click and collect option! I rather use Dischem they are much more efficient!”

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Posted 3 years ago

“My order status stuck on 'OUT FOR DELIVERY' since from last week, I tried to get in touch with them but still no response. Their courier service is a nightmare, worst out of the rest at least in my opinion and some of you out there. Anyway I think that 1 star rating is way to much for them lets be fair, 0/10 rating will do.”

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Posted 3 years ago

“Ordering online useless still waiting for something ordered 7 days ago”

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Posted 3 years ago

“They say that they deliver within 2 - 3 days. I've been wait for 7 days with no clear communication about the delivery status”

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Posted 3 years ago

Clicks is rated 2.1 based on 241 reviews