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Cliff & Pebble Reviews

4.9 Rating 234 Reviews
98 %
of reviewers recommend Cliff & Pebble
4.9
Based on 234 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 14th October 2024
Sandro G
Cliff & Pebble 5 star review on 6th August 2024
Steven T
Cliff & Pebble 5 star review on 2nd August 2024
Jose D
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 24th May 2024
David C
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
297
Anonymous
Anonymous  // 01/01/2019
Very pleased with my experiences with Cliff & Pebble. They do what they say they will do and I feel they really go beyond in order to satisfy and make the customer feel satisfied and having the right products. I'm delighted to do business with them and they are my first company that I go to for products they handle. Thanks to everyone at Cliff and Pebble!
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Posted 3 years ago
Thank you for your kind words, Jay. We're glad we were able to help!
Posted 3 years ago
Excellent customer service from Matt and Sara. Matt was very helpful and took the time to answer questions. Fast email response and excellent communication all around. Highly recommend this wonderful company.
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Posted 3 years ago
Thank you, Nina. Super glad we could help! -Sara
Posted 3 years ago
Easy to deal with. Knowledgeable about their products. Quick to ship!
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Posted 3 years ago
Thank you, Robert!
Posted 3 years ago
Buying from Cliff and Pebble was a very good experience. They really seem to care about their customers, answering email queries in seconds. Shipping was very fast and the espresso machine came extremely well packed. With the 5% off for a first order, their price was the best available.
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Posted 3 years ago
Thank you for your review, Eran. Super glad we could help!
Posted 3 years ago
Great quick service and exchanged quickly and for free an item I ordered by mistake.
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Posted 3 years ago
Thank you, Stanley. Glad we could help!
Posted 3 years ago
Cliff and Pebble was great. Matt who helped me pick out my Rocket was knowledgeable, friendly and patient with a sometimes grumpy old guy. My only recommendation is do not use FedEx. I am sure this is a business decision, but I was so angry at FedEx that I considered cancelling my order. I know you need to partner with someone for shipping, but the FedEx experience is most unpleasant. Regards, P. Smith
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Posted 3 years ago
Thank you, Peter! We work directly with both FedEx and UPS among other commercial carriers to ensure orders arrive as quickly as possible in perfect condition. The experience you had is incredibly rare however I'm happy we were able to take care of it quickly! Tim - Cliff & Pebble Shipping Manager (Seattle, WA)
Posted 3 years ago
I never heard of Cliff and Pebble before my wife found a coffee bean grinder on it's web site. We paid more than I thought we should have for the grinder, however after using it, "it's a great piece of gear," as we'd say in the Marine Corps. Nothing but happy over the process and the product.
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Posted 3 years ago
Thank you for your review, John.
Posted 3 years ago
This is a solid company. They respond to your emails very quickly with the answer. They have a return policy that many companies don’t because of the other companies hidden fees. Great place. It’s a buy.
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Posted 3 years ago
Thank you, George!
Posted 3 years ago
I am very happy with my Mozzafiato EVO R and Rocket grinder from Cliff and Pebble. Thank you Matt!
Cliff & Pebble 5 star review on 21st February 2021
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Posted 3 years ago
Great setup. Looks great!
Posted 3 years ago
Fantastic experience. The team went above and beyond for me. Very happy with everything!
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Posted 3 years ago
Thank you, Ryan!
Posted 3 years ago
fast delivery and will buy from this company again
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Posted 3 years ago
Glad we could help!
Posted 3 years ago
Good service and communication.
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Posted 3 years ago
Thank you for your review!
Posted 3 years ago
Great service - very responsive and helpful!
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Posted 3 years ago
Thank you, Nicholas!
Posted 3 years ago
Very easy to buy! Items shipped fast!
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Posted 3 years ago
Glad we could help, Alexander!
Posted 3 years ago
Customer service is superb! I posted a question and received an answer within an hour.
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Posted 3 years ago
Happy we could help!
Posted 3 years ago
We ordered a La Spaziale Mini Vivaldi II and a Baratza 270WI grinder after our Saeco super automatic machine broke. We were immediately impressed by the fast shipping. My husband was a barista in Italy for many years, so we were surprised by the initial learning curve. But after a call to Cliff & Pebble and a very patient gentleman, we are now producing outstanding espresso. Thanks for the excellent shopping experience and the amazing customer service after the purchase!!
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Posted 3 years ago
Very happy we could help, Rachel!
Posted 3 years ago
To start, the response time is phenomenal. For those of you that are exploring several option in this market, you probably know that several companies are almost impossible to get a hold of by phone. Cliff & Pebble were kind, patient, and fast! And I love the 30 days risk free trial!
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Posted 3 years ago
Super glad we could help, Ilan!
Posted 3 years ago
Very quick and succinct explanation to my question. I ordered immediately!
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Posted 3 years ago
Thank you, Patrick!
Posted 3 years ago
Was easy to purchase and shipment was on time as promised.
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Posted 3 years ago
Glad we could help!
Posted 3 years ago
Great product, just as promised. Machine came tested and ready to go.
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Posted 3 years ago
Thank you for your review, Doug!
Posted 3 years ago
Cliff & Pebble is rated 4.9 based on 234 reviews