Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 287 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

Write Your review

Tell us how Cliff & Pebble made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cliff & Pebble 5 star review on 24th October 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with our Eureka Mignon Libra Espresso Grinder. Grinding by weight is a luxury. The built-in scale is accurate and the quality of the grind is exceptional and easily adjusted. We got this grinder only for espresso. Although it is capable of a coarse grind as well, I do not recommend it. Fine-tuning is easy. Going from coarse to fine is not. The grinding is fast and quiet. I highly recommend the dosing funnel. Without it, coffee grounds tend to spill out on the counter. If I had read more carefully between the lines, I would have noticed that a dosing funnel was not included in the purchase from Cliff & Pebble. This did create a hassle for me that could have been avoided. I ended up ordering the funnel separately and was initially charged for shipping as well. Matt from Cliff & Pebble did arrange for a refund of the shipping. Some competitors do include the funnel with the purchase of the grinder. As a first-time buyer from Cliff & Pebble, I was provided a discount that easily covered the cost of the funnel. So, the only real additional cost to me was the hassle of multiple emails and phone calls. Specific language like "Dosing funnel not included" would have been nice. The bottom line: I am impressed with the grinder and recommend it. Matt from Cliff & Pebble was responsive and helpful solving a problem that could have been avoided to begin with.”

Cliff & Pebble 4 star review on 23rd October 2023

Helpful Report

Posted 2 years ago

Hi Eric, Thank you for taking the time to share your detailed experience with our Eureka Mignon Libra Espresso Grinder. We're thrilled to hear that you're pleased with its performance and that grinding by weight has been a luxury addition to your coffee routine! We appreciate your feedback regarding the funnel. We strive to be transparent and clear about our product inclusions, which is why we have a dedicated "What's Included" section on our product pages. We understand the importance of setting the right expectations and will continue to explore ways to make this as intuitive as possible for our customers however we cannot control what other retailers offer. We apologize for any inconvenience caused due to the funnel not being included and are happy we could save you some money via a discount! We're also glad Matt was able to assist you promptly and arrange a refund for the shipping on the funnel. Your feedback about the competitors including certain items is valued, and we want to clarify that while each dealer might have varying offers, we try to provide the best possible value to our customers through discounts, free shipping, and exceptional customer service. Once again, thank you for your kind words regarding the grinder and our customer service. We're always here to help and we hope to serve you again in the future. Happy grinding! Warm regards, William F. Cliff & Pebble Team

Posted 2 years ago

“Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!”

Cliff & Pebble 5 star review on 12th October 2023

Helpful Report

Posted 2 years ago

Thank you, Ben!

Posted 2 years ago

“I bought my first espresso machine and everything turned out great. It shipped fast and the people working here was really kind and helpful. Double thumbs up 👍👍”

Helpful Report

Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Cliff and Pebble's staff was so helpful in helping us select or Lelit Bianca. When it arrived damaged they immediately began working on getting us a new one as soon as possible. Our new one arrived in perfect condition and we absolutely love it. We will be buying a second unit from Cliff and Pebble for our vacation home once it is ready. Thanks again Corey”

Helpful Report

Posted 2 years ago

Glad we could help. Thank you, Corey!

Posted 2 years ago

“I received my new lelit bianca from cliff and pebble and it was damaged in shipping. They quickly sent a replacement and made the process as easy as possible.”

Helpful Report

Posted 2 years ago

Thank you, Jerome. We're so sorry your initial machine arrived damaged however are happy we could get you another quickly. Enjoy! The Bianca V3 is a beast!

Posted 2 years ago

“seamless transaction”

Helpful Report

Posted 2 years ago

Glad we could help, Michael!

Posted 2 years ago

“Quick shipping and great online shopping experience”

Helpful Report

Posted 2 years ago

Thank you, Betty. I'm glad we could help.

Posted 2 years ago

“Order was shipped fast, and questions were answered promptly. Excellent service. Extremely happy with the machine.”

Helpful Report

Posted 2 years ago

Thank you, Williams. We're happy we were able to help you grab the machine you wanted!

Posted 2 years ago

“Great customer service.”

Helpful Report

Posted 2 years ago

Glad we could help you out, Gino!

Posted 2 years ago

“Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review!

Posted 2 years ago

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

Helpful Report

Posted 2 years ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 2 years ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

Helpful Report

Posted 2 years ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 2 years ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

Helpful Report

Posted 2 years ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 2 years ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

Helpful Report

Posted 2 years ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 2 years ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

Helpful Report

Posted 2 years ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 2 years ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

Helpful Report

Posted 2 years ago

Happy we could help, David. The setup looks great!

Posted 2 years ago

“Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended”

Helpful Report

Posted 2 years ago

Thank you, Waleed!

Posted 2 years ago

“Fast shipping,product arrived in great condition”

Helpful Report

Posted 2 years ago

Thank you for leaving a review, William!

Posted 2 years ago

“Very smooth order process and quick delivery! Great experience.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review!

Posted 2 years ago

“My experience with Cliff & Pebble so far have been great. My order was fulfilled super quick and even arrived earlier than projected Matt has been readily available to answer questions via online chat as well so the whole experience so far has been great!”

Helpful Report

Posted 2 years ago

Thank you, Frank!

Posted 2 years ago

Cliff & Pebble is rated 4.9 based on 287 reviews