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Cliff & Pebble Reviews

4.9 Rating 221 Reviews
99 %
of reviewers recommend Cliff & Pebble
4.9
Based on 221 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 6th August 2024
Steven T
Cliff & Pebble 5 star review on 2nd August 2024
Jose D
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 31st July 2024
Robin L
Cliff & Pebble 5 star review on 24th May 2024
David C
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
296
Anonymous
Anonymous  // 01/01/2019
Great coffee machine and the shipping was fast. I enjoy making my morning coffee. Steaming milk and pulling a shot at the same time is great.
Cliff & Pebble 5 star review on 11th September 2022
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Posted 2 years ago
Thank you so much, Shirzay!
Posted 2 years ago
Excellent choice and after sale customer service!
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Posted 2 years ago
If you’re looking for high quality grinder and/or espresso machine, search in Cliff and Pebble before looking somewhere else. I like that there’s no tax on these expensive machines, extra bundle discount and fast shipping. I ordered Lelit Bianca V3 and Eureka Oro Mignon, everything came as I expected. Shipping is updated through Shop app, packages were handled with care. The espresso machine Lelit Bianca arrived late due to delay at customs, I went back to their website and chat with customer service and they quickly answered my question. Even after the machine has arrived and I had some concerns they promptly addressed it. I’m pleased with my purchase through Cliff & Pebble and sure will come back later if I ever need anything else.
Cliff & Pebble 5 star review on 6th September 2022
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Posted 2 years ago
Thank you for the kind words, Vy!
Posted 2 years ago
I ordered an open box espresso machine and couldn’t be happier! Shipping was fast, the machine is in great shape, and the price was perfect.
Cliff & Pebble 5 star review on 18th August 2022
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Posted 2 years ago
We're glad you like it, Michael!
Posted 2 years ago
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Cliff & Pebble 5 star review on 16th August 2022
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Posted 2 years ago
The machine is outstanding and a better upgrade over my rocket appartamento. The customer support is awesome and they answer all the questions I had and made the process of purchasing the machine very easy. Plus you get 30 days of risk-free and on top, you pay no tax if shipped to a different state
Cliff & Pebble 5 star review on 15th August 2022 Cliff & Pebble 5 star review on 15th August 2022 Cliff & Pebble 5 star review on 15th August 2022
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Posted 2 years ago
Shipping took long than I wanted, but I am horribly impatient.
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Posted 2 years ago
Hi Blake - thank you for taking the time to leave a review and we certainly apologize if your order arrived later than you would have liked! After reviewing your order, it looks like it was shipped immediately and arrived 4 business days later. For an espresso machine of the size you ordered, this is normal however we again apologize if transit times were not made clear. Due to the fragile nature and value of our products, expedited shipping is NEVER a good idea as they almost always arrived damaged. Should you need anything else, please let us know!
Posted 2 years ago
Great products and smooth shipping
Cliff & Pebble 5 star review on 29th July 2022
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Posted 2 years ago
Thank you, Soren!
Posted 2 years ago
Cliff and Pebble was fantastic! I ordered my first mid tier grinder (a Eureka Mignon) from them. Shipping was fast and it came in perfect condition. I have been very happy with them and would order from them again.
Cliff & Pebble 5 star review on 7th July 2022
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Posted 2 years ago
Cliff and Pebble delivered a great grinder and it’s been perfect for my daily use. I bought the Eureka Silenzio and would recommend it to anyone looking for a quiet grinder with lots of power.
Cliff & Pebble 5 star review on 24th June 2022
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Posted 2 years ago
Thank you for the kind words, Jordan!
Posted 2 years ago
Great service and great products! Shipping was fast with no issues
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Posted 2 years ago
Glad we could help!
Posted 2 years ago
I actually sent the machine back but after they received the machine, the machine was in good shape enough so they didn't even charge me the normal restock fee so these guys do what they can to give the best Cust service possible!
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Posted 2 years ago
Thank you for the kind words, Troy!
Posted 2 years ago
Very nice people , professional and helpful
Cliff & Pebble 5 star review on 26th April 2022
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Posted 2 years ago
Thank you, Jex!
Posted 2 years ago
Cliff & Pebble is hands down the best dealer out there and know how to treat consumers in this day and age. As far as I could tell they are the only dealer that pays return shipping in addition to a 30 day trial period. This alone put me at ease when spending over $4k on my new espresso setup. I can not recommend them enough. Ask for Matt!
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Posted 2 years ago
Thank you for the kind words! Matt is our owner and we're happy he was able to help you out!
Posted 2 years ago
Matt at Cliff & Pebble was a joy to work with in getting the right equipment shipped out to me. Went above and beyond! I felt understood, and thank you and team for providing the stellar service you do. I highly recommend purchasing from Cliff & Pebble.
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Posted 2 years ago
Thank you for your review!
Posted 2 years ago
I couldn’t be happier with my new Izzo Vivi with PID and flow control. Cliff and Pebble was very knowledgeable and helpful to my choosing it. I will not hesitate to order from them again in the future. They have the best service and tje best prices.
Cliff & Pebble 5 star review on 1st April 2022
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Posted 2 years ago
Thank you! The red accents look wonderful on your Vivi PID!
Posted 2 years ago
Great customer service and fast shipping! Enjoying my Eureka Mignon Specialita and will definitely buy from Cliff & Pebble in the future
Cliff & Pebble 5 star review on 31st March 2022
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Posted 2 years ago
Very knowledgeable, helpful staff. Great product knowledge. They made my purchase easy. They work with you through all phases of the purchase, product information, pricing, shipping and delivery. I will definitely use Cliff and Pebble for all of my coffee equipment needs. The survey asks about delivery. It would have been fine, but...Amazon was used as the courier. Amazon had no shipping or tracking detail and was late, but this was not the fault of C&P. Any problems with delivery I place squarely on Amazon.
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Posted 2 years ago
Hi Mike, Thank you for leaving such an honest review! I am happy to hear we could help and am sorry for the shipping experience. We don't use Amazon often for the reasons you mentioned - their shipping services aren't wonderful when it comes to tracking and for that we apologize. We have relayed your concerns to them and are confident they will contiue to improve tracking information in the future. Should you ever have any questions, please do not ever hesitate to reach out. Happy brewing! Christopher F l Cliff & Pebble Order Management
Posted 2 years ago
Great grinder! Slow delivery. But now I'm a very happy camper.
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Posted 2 years ago
Hi Gary, Thank you for leaving a review and we're sorry to hear of your dissatisfaction with our shipping! After reviewing your order, the item you purchased was backordered at your time of purchase. We informed you of this immediately and you decided to keep the order open with a 5% refund for the inconvenience. Luckily, we received a small batch of the Atom 75 earlier than scheduled and shipped it out immediately. It was in transit for only 1 day as we shipped it on an expedited basis for you. Please feel free to contact our customer service team at any time to discuss further if you'd like! Christopher F. l Cliff & Pebble Order Management
Posted 2 years ago
My only regret is that I did not know about Cliff & Pebble earlier! Great service and great prices! Would use again without hesitation, and will recommend to my friends. Thank you!
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Posted 2 years ago
Thank you, Ronald! We're very happy we could help.
Posted 2 years ago
Cliff & Pebble is rated 4.9 based on 221 reviews