Cliff & Pebble Reviews

4.9 Rating 186 Reviews
99 %
of reviewers recommend Cliff & Pebble
4.9
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 4 star review on 23rd October 2023
Eric S
Cliff & Pebble 5 star review on 12th October 2023
Ben L
291
Anonymous
Anonymous  // 01/01/2019
Great customer service and fast shipping! Enjoying my Eureka Mignon Specialita and will definitely buy from Cliff & Pebble in the future
Cliff & Pebble 5 star review on 31st March 2022
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Posted 2 years ago
Very knowledgeable, helpful staff. Great product knowledge. They made my purchase easy. They work with you through all phases of the purchase, product information, pricing, shipping and delivery. I will definitely use Cliff and Pebble for all of my coffee equipment needs. The survey asks about delivery. It would have been fine, but...Amazon was used as the courier. Amazon had no shipping or tracking detail and was late, but this was not the fault of C&P. Any problems with delivery I place squarely on Amazon.
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Posted 2 years ago
Hi Mike, Thank you for leaving such an honest review! I am happy to hear we could help and am sorry for the shipping experience. We don't use Amazon often for the reasons you mentioned - their shipping services aren't wonderful when it comes to tracking and for that we apologize. We have relayed your concerns to them and are confident they will contiue to improve tracking information in the future. Should you ever have any questions, please do not ever hesitate to reach out. Happy brewing! Christopher F l Cliff & Pebble Order Management
Posted 2 years ago
Great grinder! Slow delivery. But now I'm a very happy camper.
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Posted 2 years ago
Hi Gary, Thank you for leaving a review and we're sorry to hear of your dissatisfaction with our shipping! After reviewing your order, the item you purchased was backordered at your time of purchase. We informed you of this immediately and you decided to keep the order open with a 5% refund for the inconvenience. Luckily, we received a small batch of the Atom 75 earlier than scheduled and shipped it out immediately. It was in transit for only 1 day as we shipped it on an expedited basis for you. Please feel free to contact our customer service team at any time to discuss further if you'd like! Christopher F. l Cliff & Pebble Order Management
Posted 2 years ago
My only regret is that I did not know about Cliff & Pebble earlier! Great service and great prices! Would use again without hesitation, and will recommend to my friends. Thank you!
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Posted 2 years ago
Thank you, Ronald! We're very happy we could help.
Posted 2 years ago
Great deal. Fast delivery
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Posted 2 years ago
Glad we could help you out, Matthew!
Posted 2 years ago
Smooth and fast shopping experience
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Posted 2 years ago
Thank you for your review!
Posted 2 years ago
C&P had the best pricing for my espresso machine and it was professionally packed and shipped on time.
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Posted 2 years ago
Thank you, John!
Posted 2 years ago
I am happy with my Lelit Bianca espresso machine purchase from Cliff&Pebble. They shipped promptly and the well-thought packaging for the machine assured its safe arrival in perfect condition. The Bianca is a major purchase for me, but its multiple features are impressive. Accessories are high quality. Expect it to last many years! I'm pulling better shots after one week than ever with my previous (entry level) machine.
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Posted 2 years ago
Glad we could help! Thank you for taking the time to write such a nice review.
Posted 2 years ago
I really like Cliff & Pebble's buying and return policy and it was primarily that reason that I purchased my new Rocket Espresso machine from them. They answered all my questions through the online chat. That, and they were willing to match a price from another online dealer. I'm very happy with the new machine and see myself keeping it for a long time, but knowing I can return it for free if I want to gave me real peace of mind on such a major purchase. One suggestion though, after someone buys an expensive espresso machine and it's been delivered, it would be good PR to reach out to that person via email, check to make sure everything is ok, and that you are there to support them if they need it. I was a little disappointed that the only follow up was the request for this review. Something to think about?
Cliff & Pebble 5 star review on 29th January 2022
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Posted 2 years ago
Hi Alan, Thank you for taking the time to write such a wonderful review. We're happy we could help you out! It's always our intention to ensure we're doing everything we can to make our current and prospective customers feel like we're here should you ever need us. We know this is where other deals fail miserably so it's something we take pride in for sure. I've forwarded your suggestions to the proper party and appreciate your honesty. Enjoy your new Rocket! Christine Cliff & Pebble Order Management
Posted 2 years ago
I was skeptical to use Cliff & Pebble because I had never heard of them unlike more recognizable coffee vendors. My experience to date has been stellar. I felt very reassured by the return policy and given that I did previously use one of the other more “video oriented” vendor, and felt their customer service and policies to be not at all customer friendly, I would turn to Cliff & Pebble’s for all future purchases. PS I absolutely love my Eureka grinder!
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Posted 2 years ago
Thank you! We're glad we could help!
Posted 2 years ago
Fast respond to my questions. Fast shhipment with good packing.
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Posted 2 years ago
Thank you for your review!
Posted 2 years ago
Great customer service! I accidentally shipped my grinder to the wrong address and someone helped me via email quickly and politely. Great prices, too!
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Posted 2 years ago
Glad we could help!
Posted 2 years ago
Product was as described
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Posted 2 years ago
Thank you for leaving a review, William!
Posted 2 years ago
I purchased eureka grinder from C & P. I have called Customer service twice for advise dialing in. I have received no call back Very disappointing customer service
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Posted 2 years ago
Hi! Thank you for your honest review and I'm sorry to hear you've had trouble getting a hold of us. This is certainly not typical of how we operate! Our online sales director, Matthew, has reached out directly to you to help understand and make it right the best we can. Should you have any questions, please do not hesitate to let us know. We'd love to help you dial in your grinder the best we can! Thank you and have a Happy New Year! Christine Order Management l Cliff & Pebble
Posted 2 years ago
Order arrived a day after I clicked the button... much faster than I expected. Gives plenty of time to test - but I won't be returning anything. This is a substantial upgrade from what I had. Excellent price too. Very pleased. Henry
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Posted 2 years ago
Thank you for your review, Henry! We're glad we could help up your at-home coffee game!
Posted 2 years ago
I love my coffee now - it’s great everytime
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Posted 2 years ago
We're glad we could help up your coffee game, Thomas!
Posted 2 years ago
Prior to purchasing, chatted with C&P and they were very responsive and provided thorough help and answered all my questions rapidly. After buying a lelit bianca from C&P, the item unfortunately arrived damaged due to UPS. Sent an email to C&P over the weekend and on the first working day, they responded and provided replacement parts also rapidly. I can’t say anything bad about this whole experience and highly recommend C&P for those considering purchasing any items from them. I’m definitely a repeat customer for any of my future espresso needs.
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Posted 2 years ago
Thank you, Jeffrey!
Posted 2 years ago
They earned my business with outstanding communication and responsiveness while remaining competitive. Highly recommend Cliff and Pebble without hesitation. Thank you! -j
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Posted 2 years ago
Thank you so much! Glad we could earn your business.
Posted 2 years ago
Fast easy transaction. Delivery in a timely manner. Loving my grinder.
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Posted 2 years ago
Thank you, Melissa!
Posted 2 years ago
A perfect example of an online retailer that does everything correctly without trying too hard. Easy to come back for more, easy to recommend to everyone!
Cliff & Pebble 5 star review on 27th November 2021
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Posted 2 years ago
Thank you for the kind words, Jeremy!
Posted 2 years ago
Cliff & Pebble is rated 4.9 based on 186 reviews