Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 391 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 391 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

8004108867

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL,
420 W. Huron Street, L106, Chicago, IL
60654

Write Your review

Tell us how Cliff & Pebble made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cliff & Pebble 5 star review on 20th August 2026

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though the grinder was an "open box" return, it was in perfect cosmetic and working condition. Grinder has been flawless in operation and very consistent in grinds. Great customer service and fast shipping.”

Helpful Report

Posted 2 years ago

Hi Lawrence, Glad you were able to take advantage of our outlet center! Please let us know if there's anything else we can do for you! Matthew

Posted 2 years ago

“I ordered an open-box grinder. It arrived sooner than I expected. Although it was an open-box product, it is in perfect (new) condition. I am happy with my purchase and would both recommend and use Cliff + Pebble in the future.”

Helpful Report

Posted 2 years ago

Hi! Thank you for leaving a review. We're glad we could help you save!

Posted 2 years ago

“I found a very competitive offer for the new Rocket espresso machine with a bonus scale added to the deal. The packaging was great. The delivery was fast. I didn't have to ask for any additional support or talk to customer service, but so far I am happy with trusting this store.”

Helpful Report

Posted 3 years ago

Glad we could help, Marta!

Posted 3 years ago

“Cliff & Pebble shipped out the same day as my order and I received the package the next day (for a very big and bulky dual boiler espresso machine). I think it's fortunate that I live close to one of their warehouses, but the shipping speed was impressive. I also took advantage of a promotional deal that I didn't see anywhere else on the web.”

Helpful Report

Posted 3 years ago

Happy we could help!

Posted 3 years ago

“Ordered my Rocket R58! I’m just as impressed with Cliff & Pebble as I am with the machine. The item shipped so fast, I couldn’t believe it. I will trust Cliff & Pebble with my equipment needs!”

Helpful Report

Posted 3 years ago

Glad we could help, Anthony! Matthew D. Cliff & Pebble

Posted 3 years ago

“Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!”

Cliff & Pebble 5 star review on 12th October 2023

Helpful Report

Posted 3 years ago

Thank you, Ben!

Posted 3 years ago

“I bought my first espresso machine and everything turned out great. It shipped fast and the people working here was really kind and helpful. Double thumbs up 👍👍”

Helpful Report

Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“Cliff and Pebble's staff was so helpful in helping us select or Lelit Bianca. When it arrived damaged they immediately began working on getting us a new one as soon as possible. Our new one arrived in perfect condition and we absolutely love it. We will be buying a second unit from Cliff and Pebble for our vacation home once it is ready. Thanks again Corey”

Helpful Report

Posted 3 years ago

Glad we could help. Thank you, Corey!

Posted 3 years ago

“I received my new lelit bianca from cliff and pebble and it was damaged in shipping. They quickly sent a replacement and made the process as easy as possible.”

Helpful Report

Posted 3 years ago

Thank you, Jerome. We're so sorry your initial machine arrived damaged however are happy we could get you another quickly. Enjoy! The Bianca V3 is a beast!

Posted 3 years ago

“seamless transaction”

Helpful Report

Posted 3 years ago

Glad we could help, Michael!

Posted 3 years ago

“Quick shipping and great online shopping experience”

Helpful Report

Posted 3 years ago

Thank you, Betty. I'm glad we could help.

Posted 3 years ago

“Order was shipped fast, and questions were answered promptly. Excellent service. Extremely happy with the machine.”

Helpful Report

Posted 3 years ago

Thank you, Williams. We're happy we were able to help you grab the machine you wanted!

Posted 3 years ago

“Great customer service.”

Helpful Report

Posted 3 years ago

Glad we could help you out, Gino!

Posted 3 years ago

“Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave a review!

Posted 3 years ago

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

Helpful Report

Posted 3 years ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 3 years ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

Helpful Report

Posted 3 years ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 3 years ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

Helpful Report

Posted 3 years ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 3 years ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

Helpful Report

Posted 3 years ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 3 years ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

Helpful Report

Posted 3 years ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 3 years ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

Helpful Report

Posted 3 years ago

Happy we could help, David. The setup looks great!

Posted 3 years ago

Cliff & Pebble is rated 4.9 based on 391 reviews