Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.27

4.3 Rating 840 Reviews

80 %

of reviewers recommend Vanities Depot

4.3

Based on 840 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 1st April 2022

Anonymous

Vanities Depot 5 star review on 12th December 2021

Gloria Chinappi

Vanities Depot 5 star review on 26th October 2021

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What customer service. My items was not in stock and the team helped me substitute to meet my needs.”

Helpful Report

Posted 2 years ago

“awesome product! well built and finished nicely.... good price shipped fast and counter top fit perfectly”

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Posted 2 years ago

“WORST experience ever. I ordered 3 James Martin vanities-3 countert tops, and 3 under mount sinks to complete the install. Not one, but all three sinks and countertops came broken and shattered. Additionally 2 out of the three vanities arrived damaged and needed to be replaced. The white vanity had all rusted hardware inside and the blue vanity was covered in white spray paint. My total bill for this delivery was $8k and they refused to replace the two damaged vanities or administer a refund. This company essentially robbed me and took no responsibility for their awful service. They caused me and my wife and two young children a lot of money and time and headaches and stress across the board. Shame on Vanities Depot for stealing our hard earned money. I will never EVER use their awful services again.”

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Posted 2 years ago

“The whole process was very easy. I knew when placing the order that the vanity was back ordered. I received notification via email regarding the updated delivery. The vanity was delivered on that date without any issues. Very happy ordering from Vanities Depot.”

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Posted 2 years ago

“Beautiful vanity and everything that was promised, from delivery to easy install.”

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Posted 2 years ago

“My merchandise was damaged when it arrived.”

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Posted 2 years ago

“Love our new vanity so much. It was packaged to perfection! My only complaint would be lack of communication. I tried to call to get more details after I ordered to no avail. But it came in a timely manner and we love it!!!!”

Vanities Depot 5 star review on 23rd November 2021

Helpful Report

Posted 2 years ago

“Beautiful vanity and shipping was awesome and quick”

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Posted 2 years ago

“I love this style vanity so much that I bought it in two finishes! High quality and it came when they promised.”

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Posted 2 years ago

“Very responsive customer service. Vanity was well packaged and arrived in perfect condition. Beautiful cabinet!”

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Posted 2 years ago

“I ordered a vanity on The evening of October 20. The next day I added the top. On the 23rd I contacted customer service to get help canceling my order, and asking for help to reorder a vanity that would fit my bathroom better, this one was too deep. I had not received a shipping notice, and I didn’t for a few days after I tried to cancel the order. I was told that the vanity already shipped so I would need to refuse the delivery from the company and pay a ridiculously high return fee. Because I was not offered any assistance to find a vanity that would work, I ordered one elsewhere. It arrived several weeks before the one from you that supposedly had already shipped. I have filled a dispute of the charges that you charged me from my credit card company. I will also be filing a complaint with the BBB. All I wanted was some help finding the right vanity, all you wanted was to steal my money.”

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Posted 2 years ago

“Vanity arrived with just a few minor damages. The gentleman that assisted me when I ordered was terrific.... extremely helpful and nice”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“Sink was missing from order. Customer service was great and ordered a new one. Just need an ETA as to when I will get it as I can’t finish the bathroom till then. Main bath and visitors are coming for Holidays and we need the bathroom done. Thank you. Very nice to deal with.”

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Posted 2 years ago

“We are very pleased with the vanity we received. It was packaged well. My only suggestion is to use a different delivery service, or at the very least require a signature upon delivery.”

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Posted 2 years ago

“Have not been installed yet but products arrived fine and looked to be very high quality. The high quality was the reason why I choose Vanities Depot.”

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Posted 2 years ago

“Very impressed with the quality of this vanity! And it got here quickly, especially considering the supply chain issues going on in this time in our world.”

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Posted 2 years ago

“When I bought the vanity I immediately noticed In the delivery section I had our other home address. I sent a message through the website and I called the phone number for your company and left a message regarding changing the address. The unit was back ordered. It was shipped to the first address and was not updated. Now your company want another $350 to ship it.”

Helpful Report

Posted 2 years ago

“The vanity came when it was expected and the condition was great, part of the box that it came in somewhat ripped open but fortunately did not damage the content inside since it was packaged nicely. I’m happy with my purchase with the company. I also got a discount when I checked out and it made the deal even better.”

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Posted 2 years ago

“wrote and inquired about a backsplash for my 1800.00 vanity and got no reply,”

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Posted 2 years ago

Vanities Depot is rated 4.3 based on 840 reviews