“The meat in coles across the country is filthy.
It’s disgusting to look at and the most unappetising presentation.
This is all in the aide of cost cutting and extreme profiting.
On top of this, 25c a paper bag (smaller than the previous plastic bag)and your advertising that you are keeping costs down whilst price ripping people off.”
“Check reviews before applying for work with this chain! After going through the LENGTHY process of applying for a simple pick/pack job, last thing to do was a medical check which was booked for next day. Next morning, to my disgust, a coles supervisor cancelled my medical & sent an email to tell me i was not successful for the position, due to my asking (was there somewhere closer I could go to have the medical done as the drive would take an hour 1 way) to which the response was no, i politely thanked the person & hung up. It was just a question which obviously made her feel as though her superiority had been attacked. The things people do for power! That being said, I'm so glad the planets aligned on this one & I'd say, there have most likely been many others that have had their time wasted.”
“In the past week I have had three items scan twice at the check out. It appears they have a fault with their scanner. Not only do Coles ask customers to scan their own groceries, while reducing their staffing numbers, but appear to have installed faulty equipment to overcharge customers. I will greatly reduce my patronage to Coles now”
“You people.... looking at profits only.
Price rise...all the products.
Increase price first and then 50%off.
Just like an Indian giver.
Bad Bad Bad....we know what you doing...”
“The pricing on the Coles website was incorrect after midnight this morning and as such I made a purchase from this retailer on the basis that the advertised price for the goods was the actual price. Long story short a purchase that initially cost $56.80 (roughly) at 1:26am on 30/08/23, changed to $112.35 by 4pm that afternoon. I did not collect the goods and contacted the Customer Care department once I realised that the advertised discount had been removed from the total of my online order. Given that I would not have purchased the product at the real, unadvertised price, I explained what had occurred and requested a full refund. Not only was my request denied but to add further insult to injury I have been repeatedly accused by the Coles Customer Care Rep of having modified my order after the fact, I have repeatedly advised that I did NOT at any time modify my order and simply wanted a refund, my verbal request to the Coles customer care center was declined. I was told they could not help me.
I would strongly advise against purchasing from this retailor online, not only are they unable to advertise the applicable prices in real time in this technological era but they also refuse to assist to remedy the issue. Please understand that Coles expects that their Customers are across all of their promotions and policies and that their policy is that all accountability in this type of situation lays with the Customer.
Will never shop with this retailor again after this experience, their response is absolutely appalling.”
“Why do you keep employing so many Indians? They are always rude, ignorant and unhelpful, and shouldn't be allowed to talk in their own language on the shop floor. There are plenty of Australian-born people who need a job. It's anti-Australian and prejudice. Just total virtue signalling.”
“You bunch of Thieves.
Advertising on television that you're keeping prices down.. yet look what you're doing to the people who have dogs.
PUTTING UP OPTIMUM DOG FOOD FROM $59 to $91 in one whack!.
EVERYWHERE ELSE,
petcircle $53 for 15 kilo
Petbarn $53 for 15 kilo
Amazon. $43 for 15 kilo
***COLES, $91...FOR $15 KILO ***!!!
YOU CANNOT JUSTIFY THIS..
DONT EVEN TRY !!!
Store Location: ALL STORES !!!”
“Coles mt druitt is a disgrace my daughter bought this baby food from there a few days later gives it to her baby 12 months out of date lucky she checked could have made her very sick should have just called the health department with the rats in there as well all coles offer is a $5 credit which is a insult staff are lazy food was a rafferty pouch”
“I have been a Coles customer for over 10 years.
I have ordered for online delivery, Boston Buns and Cinnamon Buns.
Regardless of quantity ordered I have NEVER in 10 years had Coles deliver either, always out of stock, each and every day of the week.
I feel that COLES is treating me like an idiot.”
“I went to coles Newstead Launceston today and purchased a primo short cut bacon pack.
It had a sale sign if front of the packs half price $7.25. I got charged $18.90 when I call the store they checked the ticket and said that it was for the 750 gram which was half price not the 1 kg. I replied with there were only those packs there with a sale sign in front of them and she replied well it looks like they have just filled it up. I said that’s false advertising and you should have taken the sign down if there were no 750g packs left because they look identical. The store manager said there was nothing he could do for me I couldn’t return the product because of store policy. I want to know if it’s store policy tricking people into spending more money??? I will never shop there again 😞 I can’t believe I have shares in your company”
“I have been spending up to $800 per month with Coles. I received an email that states at the top my name and here's $25 off when you spend $100.I placed an order yesterday total cost $400 plus and did not receive the $25 off I rang and spoke to customer service and the guy said it will come off when you receive your invoice. Order came today and no $25 off rang Coles and they said I wasn't entitled to the discount and its in the terms and conditions that it only apply's to Unilever products. What a joke I had to scroll to the very end of the email and in very fine print it was mentioned. SHAME on you Coles misleading and GOODBYE My $800 per month will never cross your online service again Supervisor would not even come to the phone.”
“This week's debacle - Coles failed to deliver my shopping as they say they were not able to process my payment when the bank statement shows that payment was received and then returned at Coles initiative according to the back whom I believe is telling the truth - even if they now could process the payment they cannot deliver on the same day - no grocery this week from Coles. Last delivery they placed my goods on the ground when there was specific instruction in writing to place my deliveries on a trolley just inside the door. These people are hopeless, I will sell my Coles shares.”
“I went to Coles Parkhill
Not a single cashier
I see no good reason to scan and pack my groceries.
It’s getting worse
I have a bad heart and came home furious with Coles having the lack of staff.
Im going to have to find somewhere else to shop..
Terrible experience”
“Every time I use a delivery partner, the frozen items are left at the store. I had to ring three times over six hours, and was given the same BS that it would be delivered soon. Ended up asking for a refund. No accountability from Coles or DoorDash – “that’s all they gave me.” How about teaching your staff some initiative? Coles - you’ve lost a subscriber and customer.”
“Multiple times Springvale coles wasted my time closing 1 hr early when advertising trading hours, never again i am pressed for time as i work for a living . How do i bill them for it . As the executive s would. I pay your bonuses as a customer, ALDI for my family’s grocery”
“I have spent over $500 with Coles online and I ordered 2 pkts of coles mushrooms they arrived today after 7pm and the expiry date is the 24/12
I rang and they sent me a link to speak with an agent via chat first one dropped out and second agent informed me that you only get a 2 day expiry on items but puzzled these would have been marked down in store it appears all online orders get the rubbish sent to them
Wake up Coles get some customer service people and show then how to answer a call I’m done with their nonsense 😡😡😡”
“Coles customer service now informs customers they can no longer request a product to be brought back. This level of service shows customers they mean nothing to Coles and is a very poor reflection on company performance suffering under bad management.”
“The Coles store in Edwardstown South Australia is extremely RACIST! I haven't actually notice it before in all the 26 years of shopping at this Coles store, but now that I think about it this store hires mostly only WHITE Australians (I had only ever seen one person of ethnicity working there) and though this is not the first time that I have had such UNPLEASANT experience at the store, this one takes the cake!!!
So what happened was just now at around 12:45pm SUNDAY 9TH OF OCTOBER 2022, I had a shopping bag that was getting a bit heavy so decided that I will need to go and get myself a shopping trolley. I had put my shopping back along with all the items that belong to Coles at the front of the store and as I was walking out through the customer service check out to go and get a shopping trolley that was RIGHT NEXT TO the checkout counter, this EXTREMELY RACIST AND AGGRESSIVE WHITE WOMAN stopped me and asked to check my bag, and I TOLD her I was going to just grab a trolley, but she insisted to look into my bag anyway. This bag had things which I had bought from Food Land and even though she was LOOKING AT THE DAMN RECEIPT that says FOOD LAND on it! She still asked me "is this from Food Land?" WTF????!! like what? She can't read? It sounded like because I look ASIAN she wanted to accuse me of stealing???
Look! checking my bag is not a problem, I am always happy to comply because I am NOT a THIEF!!! But the fact that I had already TOLD her that I was getting a trolley, and her aggressiveness toward me and insistent on checking my bag, WTF!!!!!! I felt most unsafe and insulted!!!
To think that this kind of RACISM still exists in Australian in the year 2022, a country that BOAST itself to be MULTICULTURAL, I am most disappointed! Will be shopping at Woollies from NOW ON!!”
“I ordered 7 items from Coles online on August 22nd for click & collect from Vermont South Coles on Wed 24th. The order status looks all normal and showed ready to be collected on 24th. So I went to Coles Vermont South, and was told they don't serve online orders. I didn't collect anything but the Coles App showed "Order collected".
I called Coles hotline 1800455400 again and reported their system error and explained the whole situation. The customer service rep suggested me to order the same items again and choose home delivery, and then call back for a refund of the differences. However, after I paid the order and called back, the customer service lady couldn't refund and told me she would get their management to call back.
No one called me back until now even though I've called Coles a couple of times.
Today when I called Coles again, the customer service lady told me she was instructed to cut off my call asap.
I was shocked at how Coles treats their customers, and will never purchase from Coles again.”
