Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,609 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 18th April 2024

Denise

Comfort Works 5 star review on 4th April 2024

Regina

1487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Les mesures sont justes.”

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Posted 2 years ago

Bonjour Barry et merci pour votre avis ! Nous sommes ravis d'avoir pu vous aider à rénover vore canapé. :) Très bonne journée. Mathilde de Comfort Works

Posted 2 years ago

“Everything is in order! Order received before the estimated date when ordering.”

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Posted 2 years ago

Hey there! Thank you so much for leaving us a review. We're delighted to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 2 years ago

“The customer service was really superior. Very diligent and professional and responsive. My slipcovers arrived before promised and have breathed new life into my favorite reading chair and ottoman. My chair was very old so ComfortWorks didn't have a template for it. Pottery Barn couldn't even identify the chair. This made this project extra challenging, but the team at Comfort Works took it on and did a great job.”

Comfort Works 4 star review on 24th September 2021

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Posted 2 years ago

Hey there, Robyn! We can't thank you enough for leaving us such a wonderful review - your chair and ottoman look absolutely fantastic. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and support :) - Mira from Comfort Works P.S. Please send our love to your adorable furry friend!

Posted 2 years ago

“bonjour satisfaite du coloris la matiere et la rapidité de l'envoi !juste un défaut le velcro de la housse du canapé qui ne s'accroche pas pour etre tendu ! merci”

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Posted 2 years ago

Bonjour Mme Brulard! Nous sommes désolés d'apprendre que vous rencontrez ce problème. Pourriez-vous nous envoyer des photos (face, côté, dos et zoom du défaut en gros plan) par email à: info@comfortworks.com.au. Merci

Posted 2 years ago

“I love my couch cover! The quality seems great, and the fabric is really soft. I also loved that I was able to get fabric samples. I paid extra for expedited shipping, and it came super quickly. My only complaint is that the covers on the cushions could be a little more snug, especially since I asked for the modern version. If it weren't for that, I would give 5/5 stars!”

Comfort Works 4 star review on 17th September 2021

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Posted 2 years ago

Hey there! Thank you so much for leaving us a review - your Kivik looks absolutely fantastic. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for your wonderful trust and support :) - Mira from Comfort Works

Posted 2 years ago

“La housse en velours vert est superbe”

Comfort Works 4 star review on 30th August 2021

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Posted 2 years ago

Bonjour ! Merci beaucoup pour vos commentaires. Nous sommes ravis d'avoir pu vous aider à rénover votre fauteuil !! Merci encore pour votre soutien. :) Mathilde de Comfort Works

Posted 2 years ago

“So pleased with my Comfort Works purchase. Their customer service is superb (I received an response within a couple of hours), couple that with the high quality of the slipcovers and you have a happy customer. We took a really long time deciding whether to purchase a new sofa or recover. So glad we went the Comfort Works route, because our sofa looks brand new!”

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Posted 2 years ago

Hey there, Tracey! Thank you so much for leaving us such a glowing review. We're so happy to hear that you're enjoying your Ektorp's new look and that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and for all the support :) - Mira from Comfort Works

Posted 2 years ago

“I love that I didn’t have to just toss my old, dirty upholstered Pottery Barn couch. They even made a slipcover for a model that is no longer sold. The slipcover arrived quickly and was very easy to put on. It has brought my couch back to life!”

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Posted 2 years ago

Hey there! Thank you so much for the kind words - we're so happy to hear that you're enjoying your PB Greenwich's new look. Wishing you a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Good service and quality product”

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Posted 2 years ago

Hey there, Sandoz! Thank you so much for the kind words. We hope you're enjoying your Kivik's new look and feel :) - Mira from Comfort Works

Posted 2 years ago

“Waiting to order my couch covers. Trying to figure out how to order a larger sample. I’m supposed to be sent a link in order to order the larger samples”

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Posted 2 years ago

Hi Linkaz, I believe one of our agents have already contacted you. Our regular working hours are 09:00-18:00 (GMT+8) only and outside our regular working hours can be tricky, but glad this was already sorted out. Let us know if there's anything else. Thank you! - Niro from Comfort Works

Posted 2 years ago

“Housse vraiment parfaite”

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Posted 2 years ago

Bonjour Quenou ! Merci beaucoup pour votre avis et votre soutien. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. :) - Belle journée à vous. Mathilde de Comfort Works

Posted 2 years ago

“Very satisfied!!”

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Posted 2 years ago

Hey there, Berlemont! Thank you so much for the kind words - we hope your enjoying your Friheten's new look and wish you a great day ahead :) - Mira from Comfort Works

Posted 2 years ago

“Overall very pleased. Fits perfectly. Nice material, good customer service, and came on time. Only complaint is that one of the zippers broke right away. Super grateful nevertheless for the affordable covers and not having to buy a new couch! Looks new again!”

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Posted 2 years ago

Hello Molly! Thanks for your kind words. But at the same time, we're also sad to hear that the zippers had some issues. We've already emailed you requesting more details about this. Hope you'll be able to get back to us soon. Have a good one! -Melvyn from Comfort Works-

Posted 2 years ago

“A slipcover was made for our pottery barn couch. It’s a great fit. The fabric is a little shinier than I expected, seems more so than the sample. Also, thought it was made in Australia, not China. Overall, I do like it.”

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Posted 2 years ago

Hey there, Jodi! Thank you so much for your kind words - we're beyond happy to hear that you're enjoying your new slipcovers. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“The package came wonderfully packaged - the fabric is okay, if a little thinner than we were expecting. The covers fit okay - a bit loose in some places, but overall a huge improvement compared to the old original ones which has been destroyed by our naughty puppy.”

Comfort Works 4 star review on 11th July 2021

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Posted 2 years ago

Hey there, Mel! Thank you so much for reaching out, and for leaving us a photo to boot - your Nockeby looks absolutely fantastic. We hope you enjoy your new covers for many happy times ahead (P.S. Send our love to your puppy!) :) - Mira from Comfort Works

Posted 2 years ago

“Ça change du tout au tout ! L’impression du neuf”

Comfort Works 4 star review on 4th June 2021

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Posted 2 years ago

“Principally, it was a really good shopping experience ... Getting the samples, choosing the style and colour and ordering is very easy. Only the custom procedure took a very long time. But our sofa really looks like a new one...”

Comfort Works 4 star review on 30th May 2021

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Posted 2 years ago

Hey there, Foißner! Thank you so much for all the support, and for trusting us with your covers. We are beyond happy to hear that your experience with us was nothing short of pleasant :) - Mira from Comfort Works

Posted 2 years ago

“Melde mich, wenn das Sofa bezogen ist, bis Dato alles Gut”

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Posted 2 years ago

Vielen Dank für deine Zwischenmeldung, Pauli! Wir würden uns über ein Update der Bewertung freuen, wenn der Bezug aufgezogen ist, vielleicht schaffen wir es ja dann auf 5 Sterne! :) Sarah von Comfort Works

Posted 2 years ago

“I think it's so good”

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Posted 2 years ago

Hey there! Thank you so much for all your trust and support :) - Mira from Comfort Works

Posted 2 years ago

“Très bon service, rapide et à l’écoute du client pour le satisfaire, dommage que les articles n’étaient pas très bien façonnés.”

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Posted 2 years ago

nous sommes désolés des problèmes, notre responsable clientèle est en contact avec vous pour résoudre vos problèmes. Nous sommes sûrs que nous pourrons bientôt résoudre vos problèmes :)

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,609 reviews