Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,651 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,651 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 29th May 2024

Duval

Comfort Works 5 star review on 26th May 2024

Juslee

Comfort Works 5 star review on 21st May 2024

Jess

1509

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stoff fühlt sich toll an, gut waschbar gewesen und sehr gute Passgenauigkeit!”

Helpful Report

Posted 6 months ago

Hi, und vielen Dank! Genauso soll es sein. :) Viele Grüße von Comfort Works

Posted 6 months ago

“A happy customer I ordered a slipcover for my Pottery Barn sofa from Comfort Works after looking over their beautiful, easy-to-use website and ordering some swatch samples. The 60-day satisfaction guarantee also got my attention as it’s a bit scary to order a slipcover online and from a company overseas. I’m so glad I did! The slipcover I ordered turned out beautifully. I am completely satisfied with how it turned out. The quality craftsmanship, fabric, color and fit are all amazing (looks like strong stitching and zippers). It fit perfectly and looks so well-made. The eight free swatches I’d ordered came quickly even though I am on the other side of the world, but I thought the slipcover got to me in record time! It was at my doorstep in one week from when I ordered it which blew me away. Before ordering, they were kind and quick in answering my questions about how it would be delivered. I would love to order another one after we’ve enjoyed this one for a while. I appreciate so much that there was for me an affordable option and I did not have to sacrifice quality or work with a company with sketchy customer service. I got personal emails from a real person answering questions and providing updates. I 100% recommend Comfort Works if you are in the market for a new slipcover. I ordered the silver sage in cotton canvas for a PB Pearce Grand Roll Arm. (photos may look a little wrinkly because this was it right out of the box placed on my couch!)”

Comfort Works 5 star review on 15th November 2023

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Posted 6 months ago

“I loved everything about this experience working with Comfort Works to get a replacement cover for a 7-year-old Crate & Barrell sofa. We were literally about to throw it out when we came up with the idea of recovering it. A five-minute google search later, and we were checking out fabrics on Comfort Works for our exact sofa model. We went from idea to order in about 30 minutes. Even better, the covers came about 5 days later, way ahead of schedule. Putting them on was a cinch, and they look great. Couch, which we loved because it was so comfortable, now looks brand new. Absolutely love it. Brilliant work. If you own a ratty couch that you love, check out Comfort Works to see if they can recover it. I loved my experience.”

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Posted 6 months ago

“Another happy customer right here! Comfort Works has amazing customer service. I was expertly supported with my custom order of an article ceni ottoman and couch. They even helped with my shipping and delivery timelines! I do love my new signature velvet sand covers. This fabric is rich, warm, just so beautiful. They have been a nice update to my living room and feel great to relax on.”

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Posted 6 months ago

“I am so pleased with my slipcover! The customer service throughout the process was top notch and the final product is outstanding.”

Comfort Works 5 star review on 14th November 2023

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Posted 6 months ago

“I am astounded by the quality and service provided by this company! I am very wary when something seems too good to be true but the prices enticed me to give them a try. Communication with them is prompt and easy, the quality and presentation of the sample fabrics was fabulous. The samples came quickly and I had the good luck to have made my decision just as an unknown-to-me sale was coming up. I appreciate that the Martindale Abrasion test results are included with the samples - having worked all my life in the textile industry this info was very helpful in making my decision. I placed my order and the most perfect slip cover was delivered to me via Fedex in a week! The quality of the workmanship is excellent. I’m a professional seamstress and have made my own slipcovers and I wondered how these would be made. All internal seams are overcast, piping is well-made, stress points are top-stitched. This is an even better version of my original Pottery Barn slip cover for so much less than Pottery Barn is selling them for now and much nicer fabric than what Pottery Barn is now offering. I wash my slipcovers seasonally and this cover is large enough to allow for some shrinkage (washing instructions are included) but not so big that it looks baggy now. I’m so happy that I’m going to order another one in another neutral color.”

Helpful Report

Posted 6 months ago

Hi Ruthann, Thank you so much for the detailed feedback and praise! We're really thrilled and happy to hear that you're satisfied with our covers! We have conveyed your lovely feedback to our production team. We are truly grateful that a professional seamstress such as yourself appreciates our high-quality workmanship and understands the work that implies behind the seams to deliver perfect-fitted slipcovers :') We look forward to see you again! Best wishes, Lisa L - Comfort Works

Posted 6 months ago

“I love my new slipcovers! Beautifully made, customer service was excellent, and I received them in-time and in good order - would definitely highly recommend”

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Posted 6 months ago

“Cushions fit perfectly, & look pretty fab. Not real leather , but quite a good match. Yes am very happy and satisfied with this purchase. Excellent service , they arrived very quickly after ordering. Very efficient, many thanks.”

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Posted 6 months ago

“Ravie de ma commande. J'avais un peu peur que la housse ne s'adapte pas à mon canapé IKEA vieux de 15 ans, mais le résultat est parfait ! La qualité correspond à la description ! Livraison rapide et commande soignée. Les houses sont livrées dans une pochette.”

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Posted 6 months ago

“Perfecto como siempre, gran calidad y entregado con cariño. Se encargan del pago del Iva y de araceles de la aduana. Es la segunda vez que compro y repetire.”

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Posted 6 months ago

“Thanks…. all very best👍⭐️⭐️⭐️⭐️⭐️”

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Posted 6 months ago

“La housse du canapé et celles des coussins sont de très bonne qualité. La couleur correspond à l'échantillon reçu. L'aide du service commercial a été précieuse pour le choix du tissus. Les housses s'adaptent bien, le velours est très confortable. Les houses sont en place depuis 5 mois, elles n'ont pas bougées. Je recommande et mon chien aussi !”

Comfort Works 5 star review on 12th November 2023

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Posted 6 months ago

“Fits great Looks great!”

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Posted 6 months ago

“I can't believe how fast it arrived and fit like a glove. Thank you.”

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Posted 6 months ago

“Amazing experience and fast delivery. Received my order in record time... literally ordered it on 11/2 and received it on 11/8. My 17 yr old Crate and Barrel Axis 2 Sofa now looks new again! The fit and fabric is perfect! After lots of research and several fabric swatches, I hit the go button and purchased the Performance Weave in Stone. Super happy with the quality, color, look and feel. I know I just received it, but so far I am loving my purchase :)”

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Posted 6 months ago

“Amazing service et and great quality fabric. The new cover was so well packed that once on the armchair it didn’t require any ironing and the fedex tracking was super helpful. My armchair is like new !!thank you so much!!”

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Posted 6 months ago

“quick and efficient delivery. the cover for our karlstadt sofa was better then the ikea one and easier to put on. we are supper happy.”

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Posted 6 months ago

“We are delighted with the Ektorp Jennylund replacement cover that we ordered. It fits perfectly and the craftmanship is amazing (it's actually nicer than the original IKEA cover that we replaced). I ordered on October 29 and Comfort Works got it to us in Los Angeles, Calif. by November 4. Amazing! I would definitely order another cover from them.”

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Posted 6 months ago

“This is the 2nd time that I've ordered from this company- Sulaica really helped get the right dimensions to fit my old PB Charleston Chair and a Half. To get a custom slipcover for less than 1/2 of what PB is charging is amazing, and shipping is extraordinarily fast from Australia to California (I think it was 3 days). I love my new slipcover, it really makes my ancient chair new looking again.”

Comfort Works 5 star review on 7th November 2023

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Posted 6 months ago

“Neuer Bezug für Karlstad 3er Sofa. Bezug passt sehr gut macht aus alt wieder ansehnlich und neu. Die Seitenteile sind nicht extra wie beim Original. Das ist auch besser da man zum waschen des Bezugs jetzt nicht mehr das Sofa zerlegen muss!”

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Posted 6 months ago

Hallo und vielen Dank für deine Bewertung! Wir legen bei unseren Bezüge besonders Wert auf die Nutzerfreundlichkeit – dazu gehört natürlich auch, es einfacher zu machen, wenn die Bezüge gewaschen werden sollen. Es freut uns daher, dass dir unsere Bezüge gefallen und wünschen viel Freude damit.:) - Simon von Comfort Works

Posted 6 months ago

Comfort Works is rated 4.8 based on 4,651 reviews