One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 431,284 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 431,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would just like to express my gratitude to one call agent EW2. Her efficiency and professionalism was second to none when dealing with my query. Thank you for your time and patience. Definitely deserves 5*.”

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Posted 2 months ago

“Hi. JC8 was very thorough, assisted me will all my queries and is arranging dates with the department that deals with the direct debits as per my request that both amounts be deducted the same day. Thank you”

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Posted 2 months ago

“Been with One Call for some years and just renewed my policy with the help of PE2 who was very friendly and efficient. With some tweaks to my details she was able to bring the quote down close to the lowest quotes I had from compare the market. Of course the acid test for any insurance provider is how they deal with claims which up to now I’ve not had cause to make, thankfully.”

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Posted 2 months ago

“Had to call to correct a previous mistake with the car registration. Faith was very friendly and efficient and sorted me out. Thank you. The call back system is also very efficient.”

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Posted 2 months ago

“Great quick response to my query. Spoke with EE3”

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Posted 2 months ago

“Georgian GM2 was very helpful and made the difference in me staying with one call, she was polite and friendly, .thank you for your help.”

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Posted 2 months ago

“Sorting out my Coach House insurance was pleasant, easy, zero friction and almost enjoyable with Lucy's help (LT1). Just waiting my receipt. Could not ask for better service. DL”

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Posted 2 months ago

“IS1 handled my enquiry quickly via the chat line. Thanks very much.”

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Posted 2 months ago

“JG4 was very helpful and kind and very clear”

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Posted 2 months ago

“LG3, was really helpful with canceling my policy due to my car being scrapped. Explaining everything”

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Posted 2 months ago

“JC1 went out of her way to be helpful and got me exactly the product I needed quickly and professionally. Thank you!”

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Posted 2 months ago

“AP1 was very calm and helpful when dealing with a frustrating issue”

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Posted 2 months ago

“Excellent service from Callum and got us our House Insurance building and contents down to an acceptable level after the initial renewal quote was quite frankly way to high.”

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Posted 2 months ago

“Just a simple call to request one of the two proposed renewal options. It was well handled and in a businesslike fashion by Sienna, after a bit of a queueing.”

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Posted 2 months ago

“I called to cancel my car insurance as I had got a much lower quote from another provider. However, Adam (AR5) got me a new quote that was lower than the lowest on the comparison site and it is fixed for 3 years. I was really impressed with Adam's service and professionalism. Really great service, thanks.”

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Posted 2 months ago

“II had a great experience with One Call Insurance. I needed an important document urgently, so I reached out through their chat service. The response was quick, and the process was smooth and hassle-free. Within just five minutes, I had exactly what I needed. Really impressed with how efficient and helpful they were!”

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Posted 2 months ago

“I had cancel one policy and move my No Claims Bonus onto another policy. Spoke with "mk4" who was responsive, quick & friendly!”

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Posted 2 months ago

“Enquiry dealt with quickly”

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Posted 2 months ago

“A couple of initial teething issues having bought policies through One Call and their sister company One Protect meant the policy had not registered initially. 10 mins on the live chat and all was resolved with minimum fuss or drama. Thanks for your service Hannah”

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Posted 2 months ago

“Isabelle IS1 was very helpful, clear and concise. Dealt with setting up my new policy efficiently. I like One Call because the Breakdown service gives peace of mind and has been really helpful in the past.”

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Posted 2 months ago

One Call Insurance is rated 4.7 based on 431,284 reviews