One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 422,007 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 422,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“jf3 very happy with the service. Appreciated, the agent was very helpful”

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Posted 2 months ago

“Very Helpful AR5”

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Posted 2 months ago

“Brilliant customer service from KT7 Much appreciated thank you very much.”

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Posted 2 months ago

“Fs2 was really helpful when I called up today”

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Posted 2 months ago

“I’ve just finished chatting with LG3 on the car insurance app, and she was absolutely brilliant. She was friendly, patient, and explained everything in a clear and simple way, which made the whole process so easy and stress-free. It’s always nice to deal with someone who genuinely wants to help. A real credit to the team—thank you LG3.”

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Posted 2 months ago

“I spoke to EL3 who was extremely personable knowledgeable and helpful. Thank you for your professionalism and kindness EL3. Your company and colleagues should be very proud to work alongside you.”

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Posted 2 months ago

“Spoke on live chat with Lucy (LB5) today. Very helpful and informative. Answered my questions promptly and explained information clearly. Very easy transaction, a pleasant chat experience. Thank you!”

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Posted 2 months ago

“Eg4 very good service”

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Posted 2 months ago

“Elizabeth was so kind and helpful, EW2”

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Posted 2 months ago

“I advised the tracking device was causing problems as per the car dealership advice. Your agent advised the only option was for me to cancel my policy and take out a new policy which wasn't pay as you drive. I requested a price for the new policy and how much to swap over. The agent closed the chat with no price for the new policy and a non understandable cancellation fee of old policy. I also gave my email address so I could receive a copy of the chat but have received nothing”

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Posted 2 months ago

“In the plus side ps1 dealt with my enquiry very effectively. On the minus side there was a very long wait time before my ‘chat’ started”

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Posted 2 months ago

“The speed of responding was very quick and the operator Oliver was excellent in doing his job”

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Posted 2 months ago

“ML2 was extremely helpful and courteous when helping us with a change over of policies when we experienced a bereavement in our family - sometimes when dealing with online chats, it can be as frustrating as dealing with grief itself, but not with Megan, if only all online chats could be like this!”

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Posted 2 months ago

“SS9 - Live chat, spoke to SS9 within minutes of logging on. My query was understood by SS9 and dealt with swiftly. Thank you. good customer service.”

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Posted 2 months ago

“Great service from AA4 sorting out my renewal. Fast and efficient, I'm well pleased.”

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Posted 2 months ago

“I spoke to AM2 with questions about my renewal. Everything was handled quickly and efficiently. Great service, thank you.”

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Posted 2 months ago

“I was on chat with MX2 she was very attentive and answered all my questions. Renewal was sent straight to my portal. Thank you”

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Posted 2 months ago

“I've always tried to avoid live chats, however, I recently had cause to engage in a live chat with JM3. He was extremely patient and helpful.”

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Posted 2 months ago

“EL3 provided an excellent service today with regards to my household policy. Thank you Ella, your help was very much appreciated!”

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Posted 2 months ago

“ET3 quick and knowledgeable answers”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 422,007 reviews