COOK Reviews

Name: COOK
Rating: 2.17

2.2 Rating 148 Reviews

21 %

of reviewers recommend COOK

Company Reviews

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Metrics

2.2

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone

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Anni

COOK 5 star review on 30th December 2024

Catherine H

COOK 1 star review on 14th November 2022

Anonymous

ARose

Anonymous

Anonymous // 01/01/2019

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“Just ordered my first Christmas dinner. It was excellent. Definitely order again. Delivery bang on time. Very pleased with everything”

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Posted 1 year ago

“If I could give 0 stars I would! Our original order was mislabelled and we were sent someone else’s. Cool then resent our order but it never arrived. This was then resent AGAIN and never arrived! All Christmas food, gifted by a relative. Obviously the couriers fault, but perhaps don’t book couriers who cannot fulfil deliveries…? Wasted 2 days waiting in for orders that didn’t come, plus making countless phone calls to Cook. By the third reissue of our order, a lot of vegan/veggie items were out of stock anyway…”

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Posted 1 year ago

“Had my first Cook garlic chicken curry and it was lovely, I’m converted!!”

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Posted 1 year ago

“Classic fish pie batch000046 cook Sorin Stelyak, recommend using fish slice to serve meal,potato so runny ,I had to use spoon to contain it.my first trial of these products bought coop. Long Sutton.”

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Posted 1 year ago

“Unfortunately, this is not a good review! My wife and I had both selected your "Slow Cooked Rump Beef with Brandy. The only good words we have for this great sounding meal was it's title. In fact we both go as far as saying, we do not require a refund, just add it toward the cost of a good chef. At this rate, it is a wonder you are still actually in business.”

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Posted 1 year ago

“Not only are the meals excellent in quality and reasonably priced, but customer service is also excellent. I missed a delivery yesterday (my fault) and when I spoke to a Cook representative she could not have been more sympathetic and helpful in making new arrangements. What a relief!”

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Posted 1 year ago

“Nothing like as good as they used to be. They used to be a cut above supermarket frozen meals. The prices still are but the food is not. I do hope they pick up again.”

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Posted 1 year ago

“Had fish pie tonight our first time buying with Cook disappointing and tasteless”

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Posted 1 year ago

“repulsive company as a former employee I hugely recommend avoiding these meals. they put no care or effort into the production of these meals. I have seen some very questionable hygiene practices and ingredients and despite being insanely overpriced they keep employees at trainees month after month to pay them less than min wage. this is the third time of posting this review as cook keep trying to get ot taken down (says all you need to know). bullying of staff is rife. toxic man hating female run environment where abuse and bullying is rife”

Helpful Report

Posted 1 year ago

“as a former employee I hugely recommend avoiding these meals. they put no care or effort into the production of these meals. I have seen some very questionable hygiene practices and ingredients and despite being insanely overpriced they keep employees at trainees month after month to pay them less than min wage. this is the third time of posting this review as cook keep trying to get ot taken down (says all you need to know). bullying of staff is rife. toxic man hating female run environment where abuse and bullying is rife”

Helpful Report

Posted 1 year ago

“DO NOT BUY ‘COOK FROZEN FOOD’. It should stay forever frozen. I have always seen these in their own separate fridges and thought, they must be really good. The packaging too I thought was very well done and enticing. God, was I wrong. The salmon and asparagus gratin was absolutely awful. The fish smelled and tasted off. My wife didn’t even bother eating anything else after one spoonful. The cottage pie, tasted like cardboard and bland as hell. Was even real beef? I should have looked at all the reviews on here before buying any of the dishes. I should have taken notice of the only people buying it were old people. I guess your taste buds disappear when you’re past 70. Someone should close this company down because, the food is truly disappointing and horrendous. Never again!”

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Posted 1 year ago

“Hi. Well first purchase of chicken curry and flavour good but, chicken was suspicious very chewy. Will not be buying any more unless I hear from you.”

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Posted 1 year ago

“Awful service and I’ve not even managed to buy anything yet. Tried a few weeks ago to purchase items. Couldn’t get the site to accept my debit card. Checked with my bank it my card was fine, bank could see attempts were made to take payment but, your site, not my card or the bank was the issue. Called your customer service number and they couldn’t make it work either. Decided to try to reorder my items this morning and I can’t get through checkout as the only times I’m being offered for delivery are long after I need the items because some of them need to be removed from my basket. I’ve no clue as to which items you’re referring to so, the only option would be to remove everything, re add what I want and see if the delivery dates offered are any earlier. And all that is before we get back to the point where I attempt to pay again and potentially have the same problems as last time. I’d wish you luck but, from my experience and the reviews of others, don’t think you deserve it.”

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Posted 1 year ago

“So disappointed. It always looks so nice and bought my first one today for this evening's meal as out and about. Chicken in soy sauce with ginger. A handful of small cubed chicken pieces, not even a whole chicken breast, no where near enough for two, the strips of ginger and kale were tough and inedible. The sauce was tasty and thank goodness I did extra veg to soak it up! Will not buy again.”

Helpful Report

Posted 2 years ago

“Salmon and Asparagus pie. It was good.. not excellent. I found a hair in the sauce. After it has entered my mouth.”

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Posted 2 years ago

“Had the beef bourginion. Some of the meat was too overcooked and the sauce was not nice. Alcohol not cooked out.”

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Posted 2 years ago

“Our experiences with your company’s food packaging has been very good. Sadly what holds the contents is so very superior to the food.”

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Posted 2 years ago

“Lasagne al forno. Tasty of plastic. Always been good previously. Complained to Cook last month when we had a sub standard meatballs. Tgey insisted nothing had changed. Doubting that now.”

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Posted 2 years ago

“I have enjoyed several Cook froducts but the Duck Confit I bought yesterday was dire. The sauce was too sweet (and had no trace of the much-needed acidity), the duck meat itself was good but came with a great thick layer of fatty, flabby skin. Because this had been cooked in a sauce it was NEVER going to be crisp and should have been removed from the dish beforehand. It also meant , that when I'd removed it, the apparent amount of actual meat in the dish was much less than it looked. Very disappointing and the dish needs urgent improvement”

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Posted 2 years ago

“Lamb Moussaka(serves 1) was so disappointing - mostly potato and two very small slices of aubergine with very little flavour. I usually find Cook meals excellent but this was awful and I could only eat half and put the remainder in the bin.”

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Posted 2 years ago

COOK is rated 2.2 based on 148 reviews