Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.80

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

Write Your review

Tell us how Cookology made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit is leaking after a few days of usage.”

Helpful Report

Posted 8 years ago

“The worst customer service I have ever experienced my products wernt deliverd on the date arranged with no phone call or email to inform me. After phoning the contact number and speaking to one of the members of staff there I was still without my appliances 4 days later and no news on to when I would be receiving them to then have to wait over the weekend due to the after sales team not being available sat/Sun. Overall a very poor experience with this company and making the savings I may have made using them not worth it due to loosing a days money at work being sat at home waiting for a delivery that never turned up and having got knowwhere still after a week of phone calls”

Helpful Report

Posted 8 years ago

“I can't offer a review as my item has not been delivered! We waited all night and unfortunately I am unable to contact anyone as it is a Saturday. I had even called in the day to confirm it would be coming!”

Helpful Report

Posted 8 years ago

“I paid £30 extra to deliver a fridge freezer from the front door to the kitchen (3 flights of steps) The delivery man turned up with his girlfriend and said the fridge freezer was too heavy for the two of them!!! I took a day of work for the delivery, extremely frustrating and now I'm still without a fridge freezer for 2 more weeks.”

Helpful Report

Posted 9 years ago

“NO CUSTOMER SERVICE AT ALL! I had to do all the phoning to them to get information even though they insisted they'd tried to call me several times, they hadn't and they said they'd sent an email, which they hadn't. It wasn't untill I contacted them on the day of the expected delivery, having booked a days annual leave from work, that they informed me the item wasn't coming. Very poor service indeed, will never use them again and will not recommend.”

Helpful Report

Posted 9 years ago

“We needed an oven by a certain date, call Yourselves and were told if we placed an order by 12:30 on this date the goods would arrive on the Wednesday. We then bought the oven following the instructions provided in good faith that we would receive our goods on the stated date. We even rang your phone line to have this confirmed after we made the purchase. This was again confirmed that we would receive the oven on the Wednesday and we should await an email with details. We got the email Tuesday night stating we would receive the oven in 3-7 days?! When this was queried we were told it would be arriving the Friday and there was nothing you could do about it but you would speak to the person who told us Wednesday as they shouldn't have!!! If we had if been told the truth in the first place we could have bought an Oven elsewhere and had it on time. Considering it was a business transaction the repercussions of these lies cost us a lot of revenue. Never receivd a response to our email of complaint either. Would not be using this company again. If your a business steer clear of these.”

Helpful Report

Posted 10 years ago

Cookology is rated 4.8 based on 6,145 reviews