Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,156 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,156 reviews

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About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased as a Xmas gift a table top dishwasher for my son and his partner we left it wrapped to protect it trusting Cookology to have not sent a damaged item how wrong we were. Terms and conditions dictate the package should have been opened within 48 hours of receipt my mistake but no offer of help or investigation they absolved themselves my kids have no Xmas gift both of whom work for the NHS customer service poor do not purchase from these people”

Helpful Report

Posted 3 years ago

Hi Jo, I am very sorry to hear you had a negative experience with us. I do understand how frustrating this must be for you, however we do have terms and conditions that we have to stick by. We do state that we need damages reported Within 48 hours of delivery, otherwise its impossible for us to establish where the damage occurred. Sadly this was delivered 2 months ago. Once again, please do accept our apologies on this. Kind Regards Cookology

Posted 3 years ago

“cookology induction hob failed after 4 years with a faulty power board: cookology were unable to offer any service regarding repair, supply of faulty parts or contribution towards replacement: this constitutes poor value and i suggest avoiding this brand.”

Helpful Report

Posted 3 years ago

I am very sorry to hear you have had a negative experience with us. We strive to provide excellent customer service and take all customer feedback very seriously. I can see that sadly, your guarantee had expired. In this case i can see the customer service and parts team did all they could to try and assist you with a part, and I apologize that we were unsuccessful in sourcing a part for you. I apologise for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Kind Regards Kate

Posted 3 years ago

“Purchased an integrated microwave which stopped working, item was replaced, now 6 months later same thing has happened again, microwave won’t work, Cookology won’t do anything about it, terrible products, won’t be using or recommending this company to anyone!”

Helpful Report

Posted 3 years ago

Good Afternoon, I am very sorry to hear this was such a negative experience, I can assure you that this is not a common occurrence! We would very much like to get this looked into further for you. Please do feel free to contact me if you wish to discuss this further- kayleigh@cookology.com Kind Regards Kayleigh Office Supervisor

Posted 3 years ago

“Item broken but they are not going to do anything about it , avoid better to buy from argos or currys”

Helpful Report

Posted 3 years ago

“Quick enough to want a review but both were damaged and returned and they have still failed to refund both of them.”

Helpful Report

Posted 3 years ago

“Worst service I’ve ever received. Faulty product sent out and returned on 3 separate occasions. I wouldn’t consider buying anything from this company again.”

Helpful Report

Posted 3 years ago

“My fridge had arrived With damages”

Helpful Report

Posted 3 years ago

“Awful experience. Was looking forwards to this purchase for months but the Unit came with manufacturing damage all over the unit (see picture, these random markings were ALL over the unit and embedded into the finish) Absolutely no urgency from the customer service team to get it resolved, customer service team supervisor was incredibly rude and patronising who told us all units leave the factory perfect, inferring that we caused the damage. Couldn't even tell us if a replacement unit was going have similar defects, simply not good enough, I'm not paying b grade prices. Sent it back for a refund (which was difficult since the boxes are clearly not designed to be reused). Still no update from cookology of if it has been received and my refund process, mega unprofessional I purchased a replacement from competitor candee that was perfect out of the box. Will never buy from "cookology" or "therightbuy" again.”

Helpful Report

Posted 3 years ago

“Extremely disappointed to receive a pre-owned scuffed and scratched freezer when I assumed it would be factory new. If this was the decision of a rogue employee or company policy to offload used returned goods is unclear? The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund. It’s frustrating and causes anxiety and loss of confidence to be treated this way. I would rate zero stars for my Cookology purchasing experience if it were possible. Buyer beware.”

Helpful Report

Posted 4 years ago

“The hob arrived quickly, but they did not provide a 3-pin heavy-duty plug (25amp). I went to B&Q to buy one, but they do not sell such a plug. Cookology should have provided one. Still, I could not fit this in the kitchen. Very inconvenient. Not customer friendly.”

Helpful Report

Posted 4 years ago

Good Morning Thank you for your message I am sorry to hear this. The model you purchased, the CIT601- Does not come with a power cord - This Hob Must Be Hardwired by a Qualified Electrician - It Will Not Plug In This is stated on the listing. Please feel free to return the item to us for a refund if its not been used. Hope this helps Kind Regards Cookology

Posted 4 years ago

“The freezer has got a dent on the rear corner, so not pleased at all, but we were desperate to receive it.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. I have sent you an email to discuss this further. I look forward to hearing back from you and getting this resolved, Kind Regards Kate Office Manager

Posted 4 years ago

“I was disappointed that I was unable to choose, or even rearrange a delivery slot before 11 am as it would mean having to use a day's leave.”

Helpful Report

Posted 4 years ago

Good Afternoon I am very sorry to hear this. We take all feedback very seriously and i can assure you this will be looked into. I can see you have now received the item, if you would like to discuss this further. Please email us on - help@cookology.com Thank you, Kind Regards Kate Office Manager

Posted 4 years ago

“ordered last week, since then the price has down, for me to get back the difference i have to return the item ( at my own cost) and buy again Terrible experiance and i havent even used the item yet !”

Helpful Report

Posted 4 years ago

Good Afternoon. I am very sorry to hear this. I have sent you an email to discuss this further. Kind Regards Kate Office Manager

Posted 4 years ago

“Item arrived damaged. Packaging was intact so clearly damaged at the factory. Bad dent to rear right hand corner, scratches everywhere. Item is NOT going under a counter so damage is visible for all to see! Tried to contact - no response. Reverted to Paypal complaint procedure and awaiting an outcome. Not at all happy and won't be buying from you again.”

Helpful Report

Posted 4 years ago

Good Afternoon Elizabeth, I am very sorry to hear you have had a negative experience with us. I would love the chance to fix this for you. I have emailed you to get this resolved. Look forward to hearing back from you Kind Regards Kate

Posted 4 years ago

“Would never buy again, when items in fridge door would not close, was told to put items in perfect place to close door, and arrived having been dropped,”

Helpful Report

Posted 4 years ago

“Bought a electric hob when it was installed it was faulty it keeps tripping the the electrics . Now they want to know who installed it what electrician ! You don’t need a electrician to replace a electric hob . Won’t be using cookology again .”

Helpful Report

Posted 4 years ago

“Very sadly I have had two Freezers delivered damaged. One quite badly the other split plastic top edges. I chose a family business as I like to support them but next time I shall go to a large and well known supplier. Customer service is very good but product poor.”

Helpful Report

Posted 4 years ago

Good Afternoon Penny, I appreciate you making us aware of your negative experience. We strive to provide excellent service and products, as well as customer service, so I am sorry to hear the item itself has not matched this! I am very sorry to hear that the item has arrived damaged twice, this is not good enough and I have passed the feedback onto our account manager at DPD for them to investigate further. If you do wish to discuss this further, please do not hesitate to contact me directly - kate@thewrightbuy.co.uk Kind Regards Kate Office Manager

Posted 4 years ago

“Integrated hob looks good,is really white which was worried about,i didnt want an off white one as my quartz work top is white. Only bad bit is its very fuzzy and not clear on lit up part so can't clearly see what your pressing also takes longer to heat up than my last IKEA one. So I wouldnt buy it again.”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for your review, I am very sorry to hear you are not happy with the display on the item. We always like to hear customer feedback so, please feel free to send us an email regarding this, we would be happy to hear from you. Our email address is - help@cookology.com Kind Regards Kate Office Manager

Posted 4 years ago

“Arrived damaged. Lied to as I was told the new one would be arriving and they would do an exchange, but no they turned up nearly 2 weeks later to just collect still no delivery”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. I can see we have replaced the item for you and we also processed a partial refund as a goodwill gesture for you. If you wish to discuss this further, please do not hesitate to contact me on- kate@thewrightbuy.co.uk Kind Regards Kate Office Manager

Posted 4 years ago

“Out of the packet with error code e1, then 5 washes and error code e4. It won't let you do anything then. Overall not impressed”

Helpful Report

Posted 4 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. I can see we have been emailing you regarding this issue, please let us know how you have been getting on since our last correspondence Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 4 years ago

Cookology is rated 4.8 based on 6,156 reviews