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Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

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Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hob arrived quickly, but they did not provide a 3-pin heavy-duty plug (25amp). I went to B&Q to buy one, but they do not sell such a plug. Cookology should have provided one. Still, I could not fit this in the kitchen. Very inconvenient. Not customer friendly.”

Posted 1 year ago

Good Morning Thank you for your message I am sorry to hear this. The model you purchased, the CIT601- Does not come with a power cord - This Hob Must Be Hardwired by a Qualified Electrician - It Will Not Plug In This is stated on the listing. Please feel free to return the item to us for a refund if its not been used. Hope this helps Kind Regards Cookology

Posted 1 year ago

“The freezer has got a dent on the rear corner, so not pleased at all, but we were desperate to receive it.”

Posted 1 year ago

Good Afternoon Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. I have sent you an email to discuss this further. I look forward to hearing back from you and getting this resolved, Kind Regards Kate Office Manager

Posted 1 year ago

“I was disappointed that I was unable to choose, or even rearrange a delivery slot before 11 am as it would mean having to use a day's leave.”

Posted 1 year ago

Good Afternoon I am very sorry to hear this. We take all feedback very seriously and i can assure you this will be looked into. I can see you have now received the item, if you would like to discuss this further. Please email us on - help@cookology.com Thank you, Kind Regards Kate Office Manager

Posted 1 year ago

“ordered last week, since then the price has down, for me to get back the difference i have to return the item ( at my own cost) and buy again Terrible experiance and i havent even used the item yet !”

Posted 1 year ago

Good Afternoon. I am very sorry to hear this. I have sent you an email to discuss this further. Kind Regards Kate Office Manager

Posted 1 year ago

“Item arrived damaged. Packaging was intact so clearly damaged at the factory. Bad dent to rear right hand corner, scratches everywhere. Item is NOT going under a counter so damage is visible for all to see! Tried to contact - no response. Reverted to Paypal complaint procedure and awaiting an outcome. Not at all happy and won't be buying from you again.”

Posted 1 year ago

Good Afternoon Elizabeth, I am very sorry to hear you have had a negative experience with us. I would love the chance to fix this for you. I have emailed you to get this resolved. Look forward to hearing back from you Kind Regards Kate

Posted 1 year ago

“Would never buy again, when items in fridge door would not close, was told to put items in perfect place to close door, and arrived having been dropped,”

Posted 1 year ago

“Bought a electric hob when it was installed it was faulty it keeps tripping the the electrics . Now they want to know who installed it what electrician ! You don’t need a electrician to replace a electric hob . Won’t be using cookology again .”

Posted 1 year ago

“Very sadly I have had two Freezers delivered damaged. One quite badly the other split plastic top edges. I chose a family business as I like to support them but next time I shall go to a large and well known supplier. Customer service is very good but product poor.”

Posted 1 year ago

Good Afternoon Penny, I appreciate you making us aware of your negative experience. We strive to provide excellent service and products, as well as customer service, so I am sorry to hear the item itself has not matched this! I am very sorry to hear that the item has arrived damaged twice, this is not good enough and I have passed the feedback onto our account manager at DPD for them to investigate further. If you do wish to discuss this further, please do not hesitate to contact me directly - kate@thewrightbuy.co.uk Kind Regards Kate Office Manager

Posted 1 year ago

“Integrated hob looks good,is really white which was worried about,i didnt want an off white one as my quartz work top is white. Only bad bit is its very fuzzy and not clear on lit up part so can't clearly see what your pressing also takes longer to heat up than my last IKEA one. So I wouldnt buy it again.”

Posted 1 year ago

Good Afternoon Thank you for your review, I am very sorry to hear you are not happy with the display on the item. We always like to hear customer feedback so, please feel free to send us an email regarding this, we would be happy to hear from you. Our email address is - help@cookology.com Kind Regards Kate Office Manager

Posted 1 year ago

“Arrived damaged. Lied to as I was told the new one would be arriving and they would do an exchange, but no they turned up nearly 2 weeks later to just collect still no delivery”

Posted 2 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. I can see we have replaced the item for you and we also processed a partial refund as a goodwill gesture for you. If you wish to discuss this further, please do not hesitate to contact me on- kate@thewrightbuy.co.uk Kind Regards Kate Office Manager

Posted 1 year ago

“Out of the packet with error code e1, then 5 washes and error code e4. It won't let you do anything then. Overall not impressed”

Posted 2 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. I can see we have been emailing you regarding this issue, please let us know how you have been getting on since our last correspondence Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 1 year ago

“Hi purchase a hob which was installed by a qualified electrician and the hob is faulty, have asked for an exchange but not having any luck as not being helped at all by supplier”

Posted 2 years ago

Good Morning David, I am sorry to hear you have had issues with your hob. I can see my colleague responded to you on Apr 21 at 10:20 AM just requesting the electrician's name and registration number. This is a legal requirement. Once we have this, we can then replace the item or refund you. However, you would prefer to proceed Look forward to hearing back from you. Kind Regards Cookology.

Posted 2 years ago

“One part of it fell off as it was just stuck with some sort of mastic”

Posted 2 years ago

Good Afternoon I am very sorry to hear this! Please could you reach out to me via email so I can resolve this issue for you? kate@thewrightbuy.co.uk Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 2 years ago

“As I have already said: microwave was delivered to an incorrect address despite being accurately addressed. I had to search the whole estate for it myself, and then arrange for it to be lifted into my car, as it was far too heavy to carry. The microwave, inside its packaging, had been standing in water or extremely damp conditions for an extended period of time. The cardboard packaging was saturated, black with mould and hanging off in strips. Even the internal white polystyrene was black with mould. I have already sent photographs.”

Posted 2 years ago

Good Afternoon We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please do reply to our email from the 11th, we can then offer a good will gesture for you Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 2 years ago

“Beware, beware, beware I ordered a double oven that was supposedly in stock and available was given a 3day delivery window that straddled a weekend so arranged sometime off work and WFH stayed in all weekend had no communication from a courier, no delivery arrived I complained to Cookology later the following week they took 5 days to answer and stated a very suspicious response that it had been lost by the courier hmmm really I think they had no stock now awaiting my refund that has not been given a refund date, still to summarise no oven and no money time off work wasted and a weekend of not going out, from now on its AO all the way for me.”

Posted 2 years ago

Good Afternoon Christopher, Firstly, I would like to apologise for the issues and frustration caused by this. I can assure you that we dispatched the item and our courier claim it never arrived with them, therefore was lost in transit. I do apologise for this, it's a very rare occasion as our courier and ourselves are very reliable. I do apologise that you did not have a positive experience with us. Please let us know if you have any additional questions or concerns. Kind Regards, Kate Office Manager

Posted 2 years ago

“I will never be purchasing from cookology again. They do not offer free returns. So now I am having to pay for the return myself which isn't cheap. Best off purchasing from elsewhere.”

Posted 2 years ago

Good Afternoon I am very sorry to hear your item is not suitable. Sadly return postage is not normally covered on unwanted items. However, please send us another email and i will look into this further for you and get this resolved for you. Kind Regards, Kate Office Manager

Posted 2 years ago

“Poor quality cooker hood, even when securely fixed seems the structure has some play/movement. Really cheap material removable vents, one arrived with a finger dent, none of them arrived with any mesh material to catch the oil. I paid for 2 x extra carbon filters, supposedly designed to match and be inserted to catch the odors, cannot even fit them as the motor does not have the stated removable caps to insert the filters. Avoid, waste of money.”

Posted 2 years ago

Good Afternoon, I am very sorry to hear that you feel this way. We have been trying to contact yourself to try and resolve this for you. Please may you call us on 01279 504466 or email us back. I hope to hear from you soon. Kind regards, The Wright Buy Ltd

Posted 2 years ago

“hopeless bought a hob not suitable sent back next day £17 not delivered for 4 days ordered another hob from you came smashed bought another hob of yours from amazon came today smashed i do not no if your hobs work so cannot comment on the quality of them”

Posted 2 years ago

Good Morning , I am very sorry to hear this! I have sent you an email to get this resolved for you. Look forward to hearing back from you. Kind Regards, Kate Office Manager

Posted 2 years ago

“working one plate”

Posted 2 years ago

Good Morning , I am very sorry to hear this! I have sent you an email to get this resolved for you. Look forward to hearing back from you. Kind Regards, Kate Office Manager

Posted 2 years ago

“We still have an issue with the extractor fan as the bolts it comes with do not fit! We have contacted them and still no solution. We have had to pay our electric guy already and he has to come back when we get the correct parts. Very disappointed !!”

Posted 2 years ago

Good Morning Thank you for your message I am sorry to hear you have had issues with your appliance. I can see we have sent you a part you need. I hope this is resolved for you and if you need futher assistance, please do no hesitate to contact us. Kind Regards Kate

Posted 2 years ago

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Cookology is rated 4.8 based on 6,145 reviews