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Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery courier (APC) said they’d delivered the parcel when they hadnt”

Posted 4 years ago

“i cant comment on the item as i have waited 5 days, not yet delivered”

Posted 4 years ago

Hello, I am very sorry to come across the review. We have contacted you regarding this to arrange delivery. Please check your emails and eBay messages so we can get this resolved for you. Thank you. The Wright Buy Ltd

Posted 4 years ago

“I thought a text message or phone call would be arriving about half an hour before delivery. The receptionist said i should have stated to call . Do we have to think of everything? Badly managed. I have to collect it .”

Posted 4 years ago

“Cooker top came with no wires attached”

Posted 4 years ago

“I found ordering easy. However I still await delivery of my goods despite transport company giving me two delivery dates and not meeting either. I can understand failure of the first delivery date due to the road being blocked via a fallen tree, however they agreed to deliver the following day. I am still waiting and have had no contact from them explaining why. I have lost two days wages due to this failure and now will probably have to lose another day when the goods finally arrive. I have emailed transport company so I may get a date tomorrow but wont hold my breath.”

Posted 4 years ago

“The cooker extractor fan was damaged and out of shape. As it’s was Xmas I still installed the fan then got in touch for a replacement. Sent pictures and the response was that the fan had been installed incorrectly!! Would not recommend their customer services ethos”

Posted 4 years ago

“I still haven’t received my order or even been contacted for delivery to be arranged. Every time I call the delivery company, the phone line cuts out”

Posted 4 years ago

“Delivery...... told by company (react) they were delivering Wednesday between 10-1 ... didn't turn ...lost days pay at work ... no apology just we will deliver another day .... very disappointed”

Posted 4 years ago

“I am still waiting to received my item despite being advise it was despatched over a week ago and was given a delivery date I did not actually receive the delivery. I had a someone booked to fit the item and when it did not arrive I have to pay them anyway. The companies communication is terrible, despite requesting a delivery date and asking for an update I am still yet to have received a response. I would not recommend buying from this company.”

Posted 4 years ago

“Not happy my product turned up broke I was told a new one was on the way and then told there is no more so they picking this one up I've been without a cooker because of this”

Posted 4 years ago

“One week later and I’m still waiting for delivery and in the email I was told I would be contacted by the courier, if I hadn’t have contacted them I would still be waiting to hear from them. One star only and I’m being generous!”

Posted 6 years ago

“Great prices, but delivered to wrong address. Then when delivered, items dumped at doorstep, that was on an order of £700+ . So if you are expecting a fridge freezer, be prepared to struggle to get it inside yourself!”

Posted 6 years ago

“I booked my delivery for a day and it didn't arrive despite my staying in all day to wait. Called delivery service and they had no idea what had gone wrong- maybe tried to deliver to the wrong address. Still haven't got my purchase. Rescheduled for Monday!”

Posted 6 years ago

“Dear Sirs, Firstly you refused to accept that my item was damaged from photos I sent you, then you told me to return it, which I did via Hermes parcels. Finally you now state you have not received the return, I am currently checking with Hermes regarding its status. I have already purchased another gas hob from you as a replacement, As it was required urgently. Therefore I have now paid you for two hobs and it appears I may be unlikely to get my refund for the first one. I have to say I am not impressed by your service, or your treatment of customers. Particularly by your customer services adviser Edward. How is the cause on most of my problem. Due to lack of care and consideration. Regards John Mirley”

Posted 6 years ago

“There was an issue with an oven that we purchased from this website yet they were unwilling to help solve the issue. Terrible customer service!”

Posted 6 years ago

“The item was not as shown on the website. No help was offered & managers attitude was appalling!!”

Posted 6 years ago

“The item wasn't the same finish as shown on the website and the manager told me it want her problem, wouldn't take the product back or suggest a solution. I would never use this company again due to her attitude!”

Posted 6 years ago

“Faulty Oven, but because I didn't have a pipe fixed on by a gas engineer the warranty is invalid even though the fault is with the oven and not the gas. Just an excuse to not repair faulty products!!!! Will never use again. Disgusted.”

Posted 6 years ago

“Staff are not helpful, no flexibility on delivery times, even when they get delivery instructions wrong the customer has to bend over to fit into their delivery time table. Order cancelled money not refunded took 3 days, until goods back with them. Not happy will never use again.”

Posted 7 years ago

“Do you really want the worst possible review anyone could have. The service was abominable, the delivery non existent and the response from you customer service department little better. All in all it was the worst on line buying experience I have ever come across.. Does that tell you what I think?”

Posted 8 years ago

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Cookology is rated 4.8 based on 6,145 reviews