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Cookology Reviews

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use the website, stocked goods, ordered one day delivered the next. very professional and very quick service and very reasonably priced.”

Posted 1 year ago

“Purchased a small fridge freezer and so far so good. The reason for my 5 stars is the customer service. The company in charge of delivering my item messed up the labels and the item delivered was completely wrong. I did email cooklogy directly and they dealt directly with the delivery company without too much hassle. I had my item right the next day and it's been all good :)”

Posted 1 year ago

“Bought a downdraft extractor, not yet fitted but came delivered with damaged filter. Cookology arranged replacement immediately and were very helpful.”

Posted 1 year ago

“Fast efficient service”

Posted 1 year ago

“Great under counter fridge/freezer. Hassle free ordering and delivered within a couple of days. Kept up to date from point of ordering to delivery.”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“Item arrived damaged. Packaging was intact so clearly damaged at the factory. Bad dent to rear right hand corner, scratches everywhere. Item is NOT going under a counter so damage is visible for all to see! Tried to contact - no response. Reverted to Paypal complaint procedure and awaiting an outcome. Not at all happy and won't be buying from you again.”

Posted 1 year ago

Good Afternoon Elizabeth, I am very sorry to hear you have had a negative experience with us. I would love the chance to fix this for you. I have emailed you to get this resolved. Look forward to hearing back from you Kind Regards Kate

Posted 1 year ago

“Excellent communication and prompt delivery.”

Posted 1 year ago

“Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.”

Posted 1 year ago

“Great service. Had an issue which they sorted straight away.”

Posted 1 year ago

“easy to order and was delivered two days earlier than expected. Which was handy as it was a replacement which meant the new one was working two days early. The installation was as simple as it could be and the microwave looked great when installed. The stainless steel matched our oven and it looks like it was made to measure. Regarding the performance, we have had it about a week so far so good.”

Posted 1 year ago

“There was some damage to the freezer. But I had no problems returning it and getting a replacement. The customer service is excellent.”

Posted 1 year ago

“Excellent service, very fast delivery and an excellent product, all at a reasonable price - very happy with purchase”

Posted 1 year ago

“Love it. Sleek and stylish easy to use. Prompt quick delivery.”

Posted 1 year ago

“Good delivery time. Although I feel the Fridge unit is not adequately packaged on the sides, front & back. any small bump would cause damage. We ordered another unit which again arrived very quickly, although it has minor scratches on the left side. Again, no bag-wrap on the unit so it was not adequately packaged in my opinion. Waiting for refund & collection of the first unit purchased.”

Posted 1 year ago

Good Afternoon, Thank you for your review. I am very sorry to see that this item has arrived damaged. This is not what we expect from our deliveries and i do apologise. I can see our customer service team are already dealing with this and they sent you an email @ 11:25 AM today. Please respond to us and we can resolve this for you. Kind Regards, Kate Office Manager

Posted 1 year ago

“Bit pricey, find the attached cutlery tray a bit fiddly. Despite that does the job well would recommend this product and would buy again. Excellent.”

Posted 1 year ago

“Fast delivery. Great product.”

Posted 1 year ago

“Customer services were great. I liked dealing direct with the company rather than through a third party seller. I would recommend this company.”

Posted 1 year ago

“Unfortunately the original fridge delivered had a bad dent at the back. However, this was sorted out promptly and there are no problems with the replacement. This arrived 2 working days after the original.”

Posted 1 year ago

“I'm very satisfied with my new combi microwave, easy to use and looks very good, thank's.”

Cookology 5 star review on 24th May 2022

Posted 1 year ago

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Cookology is rated 4.8 based on 6,145 reviews