Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 477 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

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“Emailed to say teasmade bought less than a year ago not working (2 year guarantee) very quick and impressive response to say this model not available until February but in the meantime another model available. emailed back to say yes please. No response to email so rang (0844 number) spoke to someone who described the replacement item to me and I said fine so thought it was coming. Nothing so rang again on 7th November to be told would be sent out. No email confirmation and no parcel. Rang again (long wait) to be told that I would have to ring again in a week or a week and a half as they could not pre-order this item and the other one not available until February. Said I knew this and had asked for the other one which I thought was on way. Very angry and asked to speak to supervisor but refused. Emailed and tweeted twice but no response. Ended call by saying would buy one elsewhere and wanted a refund. Refund department going to ring me urgently. 7 hours later and still no call so have no idea what they are doing. They seem pretty disorganised and I will not buy from them again. However still need to get a tea maker. They really could have organised one for me and at least kept me up to date with what was happening and respond to emails and tweets. Very poor way of running a business.”

Helpful Report

Posted 10 years ago

“Don't buy the Frying Pans-handles are useless.”

Helpful Report

Posted 10 years ago

“Well I ordered on 22nd September and supposedly it was completed on the 26th. Haven't had anything yet. However the courier they used - Hermes- say the status is 'order generated' whatever that may mean. So I sent Coopers an email last week because it was already 1 week over the 28 days and I'm still waiting for any kind of response from them- so have just emailed again. The auto response to the second email says 'we aim to resolve all queries at the first time of asking' how ironic!”

Helpful Report

Posted 10 years ago

“I was really fed up with my mat sliding across the carpet, so I ordered Anti Slip Mat Grips. I followed the instructions and stuck them to the under side of my mat and pressed firmly on to my carpet. I am very disappointed they did not make any difference at all in fact they made it worse. The mat started to flip over at the corners and when I caught my foot on it I trod on the little spikes which was quit painful. The little spikes seemed to get a better grip on my foot than they did my carpet. Also the adhesive lost it's stick after a week. I know they only cost £6.99 but I just can not be bothered to spend post and packing to send them back. As for getting them collected I just would not go there the delivery took days by some none English speaking delivery driver who kept getting lost. I should have learnt my lesson as I have ordered other goods in the past and they where not a lot of good either. So I will not be making any more purchases from Coopers.”

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Posted 10 years ago

“BEWARE!!!! I was perfectly happy with the product I bought. However I has since discovered that they have sold my details onto mailing houses and I am having to spend considerable effort getting my details removed by these companies. At the time I placed the order with Coopers (December 2013) there was no way to update marketing preferences in my account on the website so I did not discover what they had done til I started to receive unrequested mail. They now appear to have added marketing preferences updates to online customer accounts but who knows how many other addresses they sold on. I have no trust in this company any more.”

Helpful Report

Posted 10 years ago

“i purchased a garden cart or9339186 nice tool but!! the wheels appear to be buckled, after being told that there is a 36minute wait by phone to speak to someone I feel somewhat frustrated. cartwrightvr@talktalk.net”

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Posted 10 years ago

“I ordered a bathmat and an armchair support pillow from Coopers of Stortford. I had read all of the negative reviews but as it was difficult to obtain the pillow elsewhere for such a good price I decided to take a chance. To be honest, I wasn't expecting my items to even be delivered. I was surprised when not only did they turn up, but delivery was even quicker than I expected. I haven't had any dealings with customer support so cannot comment on that but I would definitely order from them again. Thanks Coopers of Stortford!”

Helpful Report

Posted 10 years ago

“Bad design not enough clips for pond Fishguards”

Helpful Report

Posted 10 years ago

“I purchased a Victor cordless mower from Coopers on line, received it in short order and was very satisfied. Then the spot weld on the lower blade failed and needed fixing. Coopers insisted that it be returned and it would be replaced, all I wanted was to take a quick trip down to the local garage where it could have been fixed in a couple of minutes. They insisted on having it back and arranged for collection. They used a bunch of moronic incompetents none of whom speak a word of English called YODEL-watch out for this bunch!! I stayed in all day last Friday until about 4:45pm, when I had to go out for milk and toilet rolls to the local shops. I was out for 10 mins tops, and guess what-yes note in the door and sms on my 'phone saying they couldn't collect. I had arranged with Coopers that in the event of no reply, they could open a gate and retrieve the mower from the back garden under a tarpaulin-still there of course. I called Coopers and relayed the events, to yet another person there, making 3 people in total involved there. They said nothing could be done and they would call again and would I stay in all day Monday? I once again asked if they can send an SMS to say they failed to collect, why not call or SMS me 15 mins or so before they call? Oh no, they won't do that was the reply. Why not I asked. Because they are another company and they have no control. Yes you do says I, you pay them. No answer. I reluctantly agreed and now, at 7:25pm Monday after staying in all day, they finally turned up. Great service, I'm still awaiting a refund. Tony. vidtek99@gmail.com”

Helpful Report

Posted 10 years ago

“They took £20 more than the value of the order from my card. I luckily noticed this but so far, 3 days after being informed, they have failed to refund my money. Avoid like the plague unless you want to be ripped off”

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Posted 10 years ago

“I purchashed ashower mat and when used for the first time I found it very slippery will not use it again bad show”

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Posted 10 years ago

“On the 4th Sept at about 1630 Hrs. I ordered The Hedge Runner by phone. I was told by a very helpful young lady that it would be delivered within 28 days. Friday the 5th Sept at about 1100 hrs the item was delivered to my doorstep. How's that for service? EXEMPLARY I would say. Thank you Coopers.”

Helpful Report

Posted 11 years ago

“Coopers of Stortford make out to be a traditional family-run company with "traditional style, value and great ideas". Unfortunately their approach to customer service is rather too traditional and outdated, as I will explain below. I ordered a portable car battery charger and while I would love to be able to review it, I had to cancel the order as they seemed to show no interest in actually sending it to me. Initially after ordering, you are told that "whilst we aim to despatch your goods within 7 days please allow up to 28 days for delivery". Now in the old days of mail-order, this was probably acceptable, but I assumed that this was just going to be one of those things that online companies say but actually dispatch quite quickly so that you are in the mercy of the delivery company. Not so with Coopers of Stortford. You definitely need to allow 28 days for delivery. I waited a few days after ordering but didn't hear anything so I thought that I would send a friendly email to try find out when it would be dispatched. This is when I had the pleasure to experience the Coopers of Stortford "Customer Services" team. At first, I was told that the item was "in stock, being processed for despatch as soon as possible." This seemed very vague to me so I pushed further on the dispatch date. This time I was told that "the order should be despatched this week." This was on a Monday so I felt that this was even more vague and I pushed further, this time to be told that it "has been allocated and will be packed for despatch shortly". I tried one more time, and this time told that "we are unable to provide and exact date for despatch as every order we have come through is different ... your order is due to be despatched this week." I have no idea what that is supposed to mean at all so I cancelled the order. By this time it was a week since the order was placed. Oh, and each time I contacted them it was dealt with by a different person so no consistent point of contact. I can understand that in the mid 90s this was probably acceptable. The order was received by mail and packaged when possible. In the world on online selling however, this is no longer an acceptable way to do business. This was an order of just one item. If it is in stock then dispatch it already! If there is some other reason why it cannot be dispatched then please let me know. I actually didn't mind waiting if there was a reasonable explanation to why it was not being dispatched, but I still have no idea (except that "every order is different"! what?) So to conclude, I'm sure that the product may have been great had it actually been dispatched. Unfortunately I will never know. Their approach to "customer services" really has left me unable to recommend the company at all. tl;dr: If you are prepared to wait a long time for your order and are prepared to deal with terrible customer service if something goes wrong then by all means give them a go. If not, then avoid!”

Helpful Report

Posted 11 years ago

“2nd lot of panels for my toilet organiser arrived, first ones damaged half assembled the unit ( took us a while pensioners) found marks on one new panel and other black marks and bit of the corner missing on the other. Tried to email them and send pictures the email address wasn't recognised. Couldn't be bothered ringing again as they tell u they will get back to u within 48 hrs. They didn't, they just sent these new panels. Never will I use this Company again”

Helpful Report

Posted 11 years ago

“Shoe cupboard. I don't know why I ordered this as I knew it would probably poor quality and it is. I'm pretty handy with a screwdriver but the instructions are woefully inadequate. Package left on the doorstep as we were out, I wished someone had stolen it and save me 2 hours trying to understand how the thing goes together”

Helpful Report

Posted 11 years ago

“Ordered a Garden Storage Box on the 13th July 2014. It is now the 25th August and I have still not received it. No reaction from Coopers to my review which stated the situation. They state that "Your review is awaiting approval." When I log into their website it states that the order is 'completed'. Yodel tracking states that '. . .it appears you parcel has been delayed ..' . Rubbish company, rubbish courier.”

Helpful Report

Posted 11 years ago

“I waited 2 weeks to receive "in stock" items. I rang and was told the parcel was with the carriers. After a wait of a further week I have been told the carrier has lost the parcel. I was offered the option of re-ordering or a refund. As a speedy delivery service is not available I chose the latter and ordered from another supplier. The Customer Service advisers I spoke with seemed totally indifferent to my complaint (possibly because they are used to dealing with similar situations). However, I did receive my refund immediately hence one star, otherwise I would have found it difficult to award any.”

Helpful Report

Posted 11 years ago

“Very pleased with the 2 door shoe storage cabinet.It took a while to put together and I think the instruction could be clearer! I think this very good value and I now have my shoes in one place.Many thanks R.B. Battle”

Helpful Report

Posted 11 years ago

“Very poor quality products and they use Yodel, so you may never get your stuff at all. Their website also forces you to create an account, the details from which they use to spam you relentlessly. Avoid at all costs.”

Helpful Report

Posted 11 years ago

“This company claims Value for money. Rubbish. Purchased a Dash Cam for £29.95. What arrived was a very cheap Chinese piece of low quality rubbish. This item is being sold on e/Bay for less than £10, postage free by many trade outlets. That 200% dearer. Returned at a cost of £7.50. Trading Standards and Watchdog have been notified. SO NEXT TIME YOU RECEIVE A COOPERS CATOLOGE FROM THIS COMPANY, BEST YOU BIN IT. Still waiting for my refund.”

Helpful Report

Posted 11 years ago

Coopers Of Stortford is rated 1.9 based on 477 reviews