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Coopers Of Stortford Reviews

2.0 Rating 457 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 457 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pack of 2 solar lights and one failed within the warranty. Coopers sent me another pack of 2 both of which failed. Contacted Coopers and because the original lights were out of guarantee they were not interested. Said tough basically. Ver poor customer service in my opinion”

Posted 1 week ago

“the company uses Hermes for its deliveries . I suggest you open the package BEFORE the driver leaves your front door . Damaged box ,damaged goods ,free delivery but it cost £11.15 postal charges to return goods that cost £25 , ie 45% of the cost of the goods . Poor packaging was part responsible for the damage . Not impressed !!!!!”

Posted 2 years ago

“I purchased a carpet sweeper for 28.99p.The screw thread has gone on one of the connecting rods and keeps coming off when in use.It seemed good when I first bought it but has gone down hill too the point were I can no longer use it.For that sort of price you should be able too have confidence in the product but not in this case.Very disappointing indeed.”

Posted 2 years ago

“The tables are as described and on time, but coopers took the money twice and a nightmare trying to get it back”

Posted 3 years ago

“Purchased luxury crackers for Christmas, disappointed with contents, worse of all 2 contained no gift”

Posted 3 years ago

“Ordered g114 cap received 3 yesterday, kept one returned other 2 , still waiting for news of the 2 i returned monday last week Still waiting for refund , all in all I have returned 4 of these caps .”

Posted 3 years ago

“I ordered three items a week ago, by post, and items were received yesterday, so pretty quick, but the plastic envelope was damaged in three places as if someone had cut into it with a knife to see if anything valuable could be taken out. However, all three items were still there, but the throw was the wrong colour and slippers were a size too small! Will ask for a refund for these two items, but I am not too optimistic when it will be sent out. Will keep the handkerchiefs, but because they are priced below £15, I assume Coopers will charge nearly £5 for delivery and in addition to paying Hermes for the returned items, a dozen hanchies will have cost me near £20! Waste of time and money. The next catalogue will go into the bin!”

Posted 3 years ago

“Colin W - Bham Took delivery today of 3 Tier Step Ladders (made in china) problems assembling safety arms! i.e. The nuts do not fit the bolts and the bolts are 1/2 inch too short! Looks like a visit to Willow to sort it - dissatisfied with the inconvenience - Supplier should be notified as it's not Cooper's Fault! Hope your day is better than mine!”

Posted 3 years ago

“Very disappointing service. Getting through to someone is very difficult. A long-handled weeder I bought broke within three days of delivery after only 10 or so uses. On 30 April 2020, I received an e-mail from a Chris Tripp to say that a replacement would be sent. Four weeks later, I am still waiting.”

Coopers Of Stortford 2 star review on 28th May 2020

Posted 3 years ago

“Received garden items which were overpriced tat made in China. will not buy from Coopers again.”

Posted 3 years ago

“Bought wind proof umbrellers recently my previous ones I lost and had them for 4years .well used and lasted all this time and lived up to their promise .my recent ones I bought from coopers and first time out did not live up to the promise and damaged beyond repair .not remotely windproof fabric not as robust as previous ones bought from easylife.”

Posted 4 years ago

“Couriers don't turn up, days off work as nowhere to leave parcels to be collected ,VERY bad .”

Posted 4 years ago

“Ordered solar torch lights and one stopped working the following week. Sent email and received reply apologising and saying a replacement would be sent immediately. Ten days later, no replacement and no reply to email asking where the goods are.”

Posted 4 years ago

“Placed order on 29th July.Having placed order confirmation stated that one item will not be available for 6 weeks.Two other items I needed urgently but nothing has been shipped. No answers to e-mails, gave up trying to ring them - huge waits. Dreadful service suggesting that this company (who I have used many times in the past) have serious problems.Have cancelled my complete order.Cannot recommend.”

Posted 4 years ago

“Returned items on 17th June and received part refund on 25th June of £6.45. Phoned office on 4 July spoke to Sarah who confirmed that I would receive £24.98 in next couple of days.......still waiting!!”

Posted 4 years ago

“I bought a striped door curtain to try and keep out the flies. Not only does it sometimes full down when you walk through it but the flies still get in. Waste of money.”

Posted 4 years ago

“I ordered a hedgehog nest box and received a box of wood. I don't mind a final fix approach but resent being expected to make the thing myself! Getting sick and tired of this level of service when buying an "item" which does not exist. I am quite practical but not everybody is. I might as well have built one myself - oh yes, I am!!”

Posted 4 years ago

“I have dealt with coopers for many years, paying by cheque, This time however they have refused my cheque (three weeks after receiving my order) It is my habit to write Pounds as Pds on cheques which is accepted by my bank and all other banks and company’s. No reason given, which leads me to cancel my order. I wii NOT deal with this company in the future.”

Posted 5 years ago

“I had to return a. Vacuum because it blew out instead of sucking up.It was replaced and I waited until my son returned from abroad to open the replacement. The same fault occurred It is useless. He suggests it I faulty wiring. I cannot afford expensive phonedalls about this, But will go through the documents tomorrow an£ return it”

Posted 5 years ago

“I have bought several solar powered items from Coopers this year. the Gutter lights only lasted a few months, the solar water lilies a few weeks and the solar lily pad fountain even less. I have told them on several occasions that these items ar no fit for purpose. Their response 'we sell thousands with a very small return rate' if it increases they will investigate further!!! I had 9 solar lilies of which only 2 are still coming on and I don't expect these to last much longer. Not a good record I would say 80% failure rate so far and will probably be 100% any day now. I have a lot of other solar lights in the garden from other sources and they've been going for over a year. Very disappointed with Coopers attitude to my complaint.”

Posted 5 years ago

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Coopers Of Stortford is rated 2.0 based on 457 reviews