Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.96

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery and customer services very poor. Trying now to stop there continual sending by post of catalogue .”

Helpful Report

Posted 9 years ago

“Why do I bother??? Had problems with this company a while ago, tried them again about 12 months ago and seemed to have improved - should have known better. Ordered 2 items, one shown as in stock and the other 2 weeks delivery. Guess what? The out of stock Item (which I only ordered to meet minimum value for £5 discount) is on it's way the other is now out of stock and 1 week delivery quoted. Obviously either poor stock control or stock levels not updated live on line. Will have to be much larger discount to persuade me to risk them again.”

Helpful Report

Posted 9 years ago

“If you are as strong as the weakest link then I have rated Coopers as POOR. If your product is of low quality and not fit for purpose then I have rated Coopers as poor. I ordered a 2 drawer shoe tidy for my cloakroom. It was delivered to another house some distance away and down some steep steps EVEN though I was at home all day. As the holes for the assembly screws were in the wrong place I decided to send it back. I was told by Coopers that the item would be collected on Monday this week 24 Nov. I waited in all day. I sent and email to Coopers without a response. I waited in all the next day. IO sent another email again no response. I have had no word from YODEL the couriers OR Coopers. What do they expect? If we had a choice of which courier WE are going to pay then YODEL would not be my choice. I am still waiting for them”

Helpful Report

Posted 9 years ago

“I purchased a Victor cordless mower from Coopers on line, received it in short order and was very satisfied. Then the spot weld on the lower blade failed and needed fixing. Coopers insisted that it be returned and it would be replaced, all I wanted was to take a quick trip down to the local garage where it could have been fixed in a couple of minutes. They insisted on having it back and arranged for collection. They used a bunch of moronic incompetents none of whom speak a word of English called YODEL-watch out for this bunch!! I stayed in all day last Friday until about 4:45pm, when I had to go out for milk and toilet rolls to the local shops. I was out for 10 mins tops, and guess what-yes note in the door and sms on my 'phone saying they couldn't collect. I had arranged with Coopers that in the event of no reply, they could open a gate and retrieve the mower from the back garden under a tarpaulin-still there of course. I called Coopers and relayed the events, to yet another person there, making 3 people in total involved there. They said nothing could be done and they would call again and would I stay in all day Monday? I once again asked if they can send an SMS to say they failed to collect, why not call or SMS me 15 mins or so before they call? Oh no, they won't do that was the reply. Why not I asked. Because they are another company and they have no control. Yes you do says I, you pay them. No answer. I reluctantly agreed and now, at 7:25pm Monday after staying in all day, they finally turned up. Great service, I'm still awaiting a refund. Tony. vidtek99@gmail.com”

Helpful Report

Posted 9 years ago

“I purchashed ashower mat and when used for the first time I found it very slippery will not use it again bad show”

Helpful Report

Posted 9 years ago

“Purchased a Half Step (D561). Catalogue states it supports 23 stone. I weigh 16 and a half. Step is in pieces after less than a year. Base is cracked in several places and top has come off. Also Coopers, will you please stop using the 99p racket, and round prices off to the nearest pound. You should be more upmarket than this.”

Helpful Report

Posted 9 years ago

“Have been waiting for a reply to my refund for goods returned. Coopers sent me a e-mail saying they received my return on the 24-06-2014 but still no refund. Will not be doing any more shopping with Coopers. They take your money and do not want to know if things go wrong. Maurice King”

Helpful Report

Posted 9 years ago

“Very disappointed with the garden storage box I ordered. Part of a hinge was broken, there were marks on it, the lanyards just don't fit in the holes and it is all very flimsy and poor quality. I wish I had read the other reviews about this company before ordering.”

Helpful Report

Posted 9 years ago

Coopers Of Stortford is rated 2.0 based on 459 reviews