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Coopers Of Stortford Reviews

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not give refund for a battery operated salt cellar that broke after 6 weeks. They did offer a replacement but I would need to wait until July which isn't acceptable. Their argument is I needed to return the item within 28 days for a refund! They wont see reason that it is broken having only used it for 6 weeks! Hugely disappointed wont be purchasing anything from them again.”

Posted 3 years ago

“Stay clear of Coopers unless you want a duplicate fraudulent hold on the payment you make!! I ordered goods for £32 which was paid to Coopers immediately by Debit card. Coopers then put another £32 on hold for 7 days for no reason, if this had been 200-300 pounds then this could have caused overdrafts and charges and financial issues. Plus abysmal service when addressing this issue. STAY clear a company stuck in the 80’s!!”

Posted 3 years ago

“They support Hermes myth that you can catch Covid-19 from door bell button ! Even if this were a risk - you do not have to use a bare finger! Other couriers are unconcerned - which Couriers claim!”

Posted 3 years ago

“Have discontinued using Coopers. Most goods are Cheap Chinese imports sold at an inflated price. Most solar lights never last. Better value in local stores or on line.”

Posted 3 years ago

“Placed an order & when confirmation came through they had added another item on. I rang as soon as I saw it only to be told ring at 9am the next day & it would then be cancelled. The person said they had cancelled it then an email came through to say sorry cannot be cancelled you will just have to send back when you receive them & I would only get my money back when they receive the goods back . Will never use them again.”

Posted 3 years ago

“Purchased a number of items with a discount code when spending over £30. Unfortunately not all the items were in stock. But what was, were dispatched with a note to say the other item was to follow. When the final item was delivered coopers took full price for item from my wife’s account despite saying they would be honouring discount given that when the order was made not all items were in stock. Coopers you are a dishonest trader. You acted dishonestly on the phone call saying you’d take £7.79 then processed a payment of £9.99. We have a record of that phone call and we certainly will not purchase from you again. An absolute disgrace.”

Posted 3 years ago

“Bought a weed sweeper less than a year ago used it twice last year, tried to use it yesterday not working, phoned Coopers said the item was discontinued and I had only 28 days for a refund, I said surely by law that is not the correct procedure, phone was hung up end of conversation,booklet will go straight in the bin from now on.”

Posted 3 years ago

“Oh dear, things are not looking good for this company. I've had a live telephone call and a web chat, problem still not rectified. I placed an order on the 9th February, order total £119.98, the money was taken from my account immediately, I saw on the 13th a further amount of £119.98 was taken, I called and spoke with a very pleasant Daniel who unfortunately could not help me and even told me that the money would not have been taken twice, that it's impossible as the company does not store card details. I tried to explain that I was in fact looking at my online bank statement as we spoke and that the money had most certainly left my account twice, he said his supervisor would call me to explain ... still waiting for that call!! I've been in touch again this morning via web chat with Mikey and he couldn't help either, surprise surprise, he has also told me his supervisor will call me today. No where during the order process was I informed of a "pending transaction" payment being taken as well as the original payment, in my opinion this is theft and fraud. Apparently my order was shipped 2 days ago and the "pending transaction" will be back in my account within 2/3 days. If I had known all this before I placed my order I would not have done so and will most certainly not be making any purchases. Not entirely sure where my order was shipped from that it is taking so long to arrive! At this point I am seriously regretting placing an order. I shall be reporting the company to the necessary authorities”

Posted 3 years ago

“A joke of company selling items not in stock,11 days and still no item would not buy from again”

Posted 3 years ago

“Coopers have taken 2 payments from my bank account for a defective water cooler that's going back. Been told it can take up to 7 working days to be put back in but they couldn't tell me why I have a pending payment when payment has already been taken! Customer 'services' had no idea, appeared condescending and uninterested from get go. Avoid at all costs as they haven't got a clue and sell below par goods going by their reviews!”

Posted 3 years ago

“Sent a cheque as reimbersment for goods they were unable to supply but got my name wrong, absolute nightmare trying to contact them to put things right Jean W.Midlands”

Posted 3 years ago

“The tables are as described and on time, but coopers took the money twice and a nightmare trying to get it back”

Posted 3 years ago

“Purchased luxury crackers for Christmas, disappointed with contents, worse of all 2 contained no gift”

Posted 3 years ago

“I am over the moon with my order a CD radio player Fantastic delivery good value Gary Birmingham”

Posted 3 years ago

“Customer in Shipley My wife ordered 2 items when the arrived they were the wrong colour, we sent them back and reminded them of the item descripion and the colour required. After approxomatley 1 month there had been no contact from them or a delivery of the correct items. Today 8.12.20 my wife contacted them by phone to be given short change and told that they knew nothing of the problem, did not offer to help or assist in finding the items and were unhelpfull. Unfortunatly I did not keep the Royal mail recipt, we won't be buying fom them again.”

Posted 3 years ago

“I ordered two soothing sounds machines in September 2020. The on/off button stopped working after two days. Told to dispose of machines and replacements will be sent. Three weeks later nothing arrived. Told I will then receive refund. It's now December and no refund. Bernie on customer services said she would definitely get the refund paid to me. Then where is it please?”

Posted 3 years ago

“I fail to understand why all these customers have been let down so badly and yet Cooper's receive glowing reviews on Trustpilot”

Posted 3 years ago

“I cannot get in contact with you to change my post code. You are very elusive. Why! My post code is wrong and there does not appeared to be a channel to change it, why?”

Posted 3 years ago

“Ordered g114 cap received 3 yesterday, kept one returned other 2 , still waiting for news of the 2 i returned monday last week Still waiting for refund , all in all I have returned 4 of these caps .”

Posted 3 years ago

“My mother ordered cushions; £19.99 buy one get one free. The quality was so poor, no one would pay £1.99 let alone £19.99! This company bombard the elderly/housebound with offers and money off vouchers to induce them to buy their overpriced tatt. Added to this they charge when you call and charge for returns. All in all shocking.”

Posted 3 years ago

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Coopers Of Stortford is rated 2.0 based on 459 reviews