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Coopers Of Stortford Reviews

2.0 Rating 460 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colin W - Bham Took delivery today of 3 Tier Step Ladders (made in china) problems assembling safety arms! i.e. The nuts do not fit the bolts and the bolts are 1/2 inch too short! Looks like a visit to Willow to sort it - dissatisfied with the inconvenience - Supplier should be notified as it's not Cooper's Fault! Hope your day is better than mine!”

Posted 3 years ago

“Very disappointing service. Getting through to someone is very difficult. A long-handled weeder I bought broke within three days of delivery after only 10 or so uses. On 30 April 2020, I received an e-mail from a Chris Tripp to say that a replacement would be sent. Four weeks later, I am still waiting.”

Coopers Of Stortford 2 star review on 28th May 2020

Posted 3 years ago

“Received garden items which were overpriced tat made in China. will not buy from Coopers again.”

Posted 4 years ago

“Bought wind proof umbrellers recently my previous ones I lost and had them for 4years .well used and lasted all this time and lived up to their promise .my recent ones I bought from coopers and first time out did not live up to the promise and damaged beyond repair .not remotely windproof fabric not as robust as previous ones bought from easylife.”

Posted 4 years ago

“Couriers don't turn up, days off work as nowhere to leave parcels to be collected ,VERY bad .”

Posted 4 years ago

“Ordered solar torch lights and one stopped working the following week. Sent email and received reply apologising and saying a replacement would be sent immediately. Ten days later, no replacement and no reply to email asking where the goods are.”

Posted 4 years ago

“Placed order on 29th July.Having placed order confirmation stated that one item will not be available for 6 weeks.Two other items I needed urgently but nothing has been shipped. No answers to e-mails, gave up trying to ring them - huge waits. Dreadful service suggesting that this company (who I have used many times in the past) have serious problems.Have cancelled my complete order.Cannot recommend.”

Posted 4 years ago

“Returned items on 17th June and received part refund on 25th June of £6.45. Phoned office on 4 July spoke to Sarah who confirmed that I would receive £24.98 in next couple of days.......still waiting!!”

Posted 4 years ago

“I bought a striped door curtain to try and keep out the flies. Not only does it sometimes full down when you walk through it but the flies still get in. Waste of money.”

Posted 4 years ago

“I ordered a hedgehog nest box and received a box of wood. I don't mind a final fix approach but resent being expected to make the thing myself! Getting sick and tired of this level of service when buying an "item" which does not exist. I am quite practical but not everybody is. I might as well have built one myself - oh yes, I am!!”

Posted 4 years ago

“I have dealt with coopers for many years, paying by cheque, This time however they have refused my cheque (three weeks after receiving my order) It is my habit to write Pounds as Pds on cheques which is accepted by my bank and all other banks and company’s. No reason given, which leads me to cancel my order. I wii NOT deal with this company in the future.”

Posted 5 years ago

“I had to return a. Vacuum because it blew out instead of sucking up.It was replaced and I waited until my son returned from abroad to open the replacement. The same fault occurred It is useless. He suggests it I faulty wiring. I cannot afford expensive phonedalls about this, But will go through the documents tomorrow an£ return it”

Posted 5 years ago

“I have bought several solar powered items from Coopers this year. the Gutter lights only lasted a few months, the solar water lilies a few weeks and the solar lily pad fountain even less. I have told them on several occasions that these items ar no fit for purpose. Their response 'we sell thousands with a very small return rate' if it increases they will investigate further!!! I had 9 solar lilies of which only 2 are still coming on and I don't expect these to last much longer. Not a good record I would say 80% failure rate so far and will probably be 100% any day now. I have a lot of other solar lights in the garden from other sources and they've been going for over a year. Very disappointed with Coopers attitude to my complaint.”

Posted 5 years ago

“Ordered an item from Coopers of Stortford online on Wednesday 9th May at 9.54am and within parameters for next day delivery and paid for next day delivery but didnt deliver to me Thursday 10th May and still waiting not sure what's gone on but no emails or phone calls. Bad service”

Posted 6 years ago

“Having purchase an item that proved faulty, I phoned the company who immediately agreed to send a replacement and it was agreed I would return the faulty item in the packaging from the replacement. I waited about a fortnight and rang again to inquire as to the progress of the replacement only to be told the item was out of stock. I requested a refund and this was agreed to but after about 3 weeks this still has not shown in my bank account. I shall be contacting the company after the Christmas break with a hope that this matter can be resolved.”

Posted 6 years ago

“An item I ordered was out of stock,but I wasn’t told until I enquirer 2 weeks later”

Posted 6 years ago

“i bought the ceramic car heater 12volt because one review said it was a good product, and that it would clear car window from condensation, my car heaters playing up, thats why i bought the car heater, also the picture shown on website makes the car heater look bigger than it actually is. the product is a waste of money, ive thrown the car heater in the rubbish bin. to any one wonting to buy car heater from coopers please dont bother you will regret it.”

Posted 6 years ago

“I ordered an in car digital camera from Coopers. It came with a battery that had no charge. I tried to charge it and it would hold no charge either. I phoned them up (at 7p per minute) and they agreed to send me a replacement battery. This too holds no charge. Basically it was a complete waste of money and I now have a worthless plastic box that looks like a cheap camera.”

Posted 8 years ago

“Microwave Oven Chip Cooker cat number / E032. Having followed all instructions to cook oven chips from the freezer, I still cannot get crispy and browned chips. In fact they are quite soggy and not anything like the photograph illustrated in the catalogue.”

Posted 8 years ago

“Bought a small vac to clean the inside of the car a little while ago and have only just used it today. It was useless picked up very little, the rubber round the brush came off and the attatchments kept coming loose from the vac. It was very noisy and got quite hot. I notice you no longer sell this item perhaps because it is not fit for purpose and I would not recommend it. Very disappointed.”

Posted 8 years ago

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Coopers Of Stortford is rated 2.0 based on 460 reviews