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Coopers Of Stortford Reviews

2.0 Rating 460 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't deserve any stars. Customer Service is absolutely awful / poor. They abuse customer information - told 3 years ago to remove my personal details & they are still abusing my details & still not convinced they have resolved as in last couple of days they are still using my email for a different customer !!! They do not respond quickly to complaints - should be quicker than 3 YEARS !. They cannot even get their facts right. Have passed complaint on to the Information Commissioner as the company cannot be trusted with personal information. They clearly have not adequate safeguards in place to protect customers. They routinely blame customer or supplier for problems & take absolutely no responsibility for their actions. AVOID THIS COMPANY.”

Posted 4 years ago

“We bought 2 rechargeable lights and after a while they no longer take a charge and so they are effectively useless. Contacted Cooper's and they didn't want to know at al. They just said that they're out of guarantee and so too bad. Dismal !”

Posted 4 years ago

“Seven items ordered. Three items delivered but the paperwork showed four - I did phone but that was a total waste of time and almost a month later, no response from customer services other than an automatic email promising a response within a maximum of three days. I am about to threaten to sue them to get my money back.”

Posted 4 years ago

“Disgusting company would not recommend using them!!! they cancelled all my orders and called it fraud didn't even bother to tell me I had to continusly ring them to try get my money back!!! If I could give them 0 stars i would!!”

Posted 4 years ago

“absolute amateurs , i ordered a canopy /porch and when it came it had a faulty component . i phoned them ( premium rate call £3.79 ) and the indifferent agent said they would send out a complete canopy as they could not supply the faulty part . when it arrived i emailed them about returning the faulty item , they said they would collect it but could not give a time so i had to wait in all day . i will never use them again and would not recommend them to anyone .”

Posted 4 years ago

“Do not order by telephone since waiting time and ordering cost me over £11 for items that only cost £20 which I believe were overpriced. Had to call them repeatedly since they kept cancelling the validity of the discount voucher. Reluctant to use them again for anything.”

Posted 4 years ago

“WARNING: Do not buy garden equipment from this company. I bought a lawn raker and now that the the tines are broken they do not sell spare parts and have no idea where to get them as they bought the lawn raker overseas. What a waste of my money. If I bought Qualcast etc. I would be able to find the spares. I will never anything from Coopers of Stortford again.”

Posted 4 years ago

“I have been short changed to the tune of £27:50 due to only one pack of mens pants delivered instead of two. Trying to e.mail them is hopeless. NEITHER of the two different e.mail addresses in their catalogue work and phoning them puts me 12th in a long list of waiting calls at 55p per minute. WHAT A RIP OFF. If this is their idea of customer service they needn't expect any more custom from me”

Posted 4 years ago

“I ordered a hand held vac on August 27th 2019. It is now 21st September and so far no delivery. Tried ringing, left message no answers, also written. I should have ordered a similar item from Amazon, would have been delivered next day.”

Posted 4 years ago

“I wish I didn't need to give this company any star at all. Please DO NOT use this company. I have an ongoing issue with them about a fruit cage I purchased in January 2018, so last year. After delivery, it was not erected until around May time. It cost me £39.99 plus postage (today the same product is listed at only £17.99 … wonder why)!? The trouble is that around May of this year (2019) the netting developed more holes than it had originally and now it's just disintegrating and almost in bits (see photos attached). I have contacted Coopers, who tell me it carries just a year's guarantee. How ludicrous for a fruit cage, which has to survive all elements thrown at it over the years. I have sent Coopers 2 letters with photos of the netting, together with a sample of it as it is now, so they can see for themselves. However, apart from one short letter I received from them, saying that they 'have been selling this product since 2014 and have not received any other complaints of this nature' (which itself is wrong, as when I looked at the first 5 reviews, 4 of them were recommending not buying one of these fruit cages, as the netting is awful and won't last) - I told them they should look at their own web site reviews, I have not received any further communication from them. I'm completely disgusted with their attitude and I now have to purchase a quantity of decent strong netting to go around the frame bought from them.”

Posted 4 years ago

“Mobile phone ordered and dispatched minus SIM cards.. emailed four times over two weeks - received three automated responses and nothing else. Totally unacceptable service (i.e. none at all).”

Posted 4 years ago

“No instructions for chair cover”

Posted 4 years ago

“Ordered solar torch lights and one stopped working the following week. Sent email and received reply apologising and saying a replacement would be sent immediately. Ten days later, no replacement and no reply to email asking where the goods are.”

Posted 4 years ago

“Coopers returned my order with all my card details, including secure number, signature, address, everything to someone else. Cards had to be cancelled. Called Coopers, 14th in queue on premium rate, only to be told she only took orders. Was told she would pass to someone else who would call me back next week. Advised I wanted a call back today by end of business or will be seeing a Lawyer. Was assured it would be passed urgently and I'd be called back today. No call back received. I will never buy from or trust this company again. Incompetent.”

Posted 4 years ago

“My card details, including the full number, secure code, address, etc were sent to someone else by Coopers. Called to complain. After waiting as 14 th in queue to be told they could only take orders. Said they would pass to someone else as urgent. Waited all day for call but never received a call back. Coopers do not even deserve a one star. You have a security breach by incompetent staff and don't even have the courtesy to call back or look into it. I certainly won't be buying anything else from this company. Coopers breached my confidential information which is illegal.”

Posted 4 years ago

“Absolutely disgusted. Will never buy from them again. Total ripoff. Their phone numbers are premium rate at 55p per minute. Needed some help with a dodgy item ended up costing me almost £8 in call charges. After all that problem was not resolved by useless technical support. Found out they're just a call centre with only a database to assist them. Guy I spoke to was on his notice and blew the whistle to me.”

Posted 4 years ago

“I will never order anymore goods from this firm, their customer service is TERRIBLE and the good rarely arrive when expected you have to keep chasing them up!”

Posted 4 years ago

“For two days on and off I tried to reach customer service having been 13th in the queue then 15th then 11th. Eventually I decided to hold on and when I got down to 3rd in the queue I was cut off. I had bought a hot brush two months ago and when using it the other day the brush broke away from the handle. Hopefully I will be able to contact them but I will never order from this company again. Their customer service stinks.”

Posted 4 years ago

“WARNING DO NOT BUY FROM THIS COMPANY TO AVOID LATE MAILING, VIRTUALLY IMPOSSIBLE TO CONTACT CUSTOMER SERVICES, 14TH & 17TH IN CALL QUEUE, 3 DAYS + TO RESPOND TO NON DELIVERY OF ORDER!!! Ordered birthday gift for father on 6th August 2019 for birthday on 15th in plenty of time. Coppers say all deliveries should be with in 5 days. Item still not arrived on 14th!! Tried to call numerous occasions, 14th inline call queue and 17th!! Tried to email automatic reply stating get back to me in 3 DAYS!!! Dreadful dreadful company. Will never buy from them again. Finally got through to customers services and it was only mailed on the 13th by Hermes, great probably never get it then.”

Posted 4 years ago

“A sizing issue cost me £14.00 to rectify with this company! I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a refund instead of an exchange because their sizing is difficulty to judge. Almost 19 days later I hadn’t received the refund and decided to phone them to find out why. I waited for 20 minutes (24th in the queue) at a cost of 7p + my standard call rate per minute. Only to be told the refund had gone through to my PayPal account, but if it hadn’t gone through they would do it immediately. I rang off and checked my PayPal account. There was no refund! Then Vodafone sent me a text message to say I had reached my monthly ceiling of £10 on premium numbers!! I have not phoned a premium number since May 2019. I then sent them a scathing email laying it all out with photographic proof and mentioning rip-off Britain. Within a few hours I received an email from PayPal to say they had refunded my money. Yesterday I visited a Vodafone store, and they confirmed that the £10 was all for 08444824400, which is Coopers number. :( I will avoid this company at all costs in future.”

Posted 4 years ago

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Coopers Of Stortford is rated 2.0 based on 460 reviews