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Copart Reviews

2.4 Rating 557 Reviews

33 %

of reviewers recommend Copart

Company Reviews

2.4

Based on 557 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Copart 1 star review on 13th March 2023

Copart 1 star review on 13th March 2023

Copart 1 star review on 22nd November 2022

Copart 1 star review on 26th September 2022

Copart 1 star review on 26th September 2022

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not buy from Copart as an old employee trust & believe when I say they rip you off and they have their own employees stealing parts from the vehicle and when you go and pick it up they tell you oh no that’s just the way it & blame it on you. Horrible everything SAVE YOUR MONEY GO SOMEWHERE ELSE!!!!”

Posted 2 years ago

“My favorite yard to buy out of, whole experience top notch.”

Posted 2 years ago

“I had a overall good experienced, I was surprised some cars take months to view, with title problems. Fees are high, but that appears to be american capitalism, super high all the time”

Posted 2 years ago

“Called and asked about previewing a car in Fredericksburg va lot. Drove over 2 hours one way and sat in virtual equestrian for over a hour to be told the lot is not available. Business has poor customer and conveniently no manger on site. Zero help and poor attitudes after wasting hours of time.”

Posted 2 years ago

“The girls in the office were very helpful and nice. But i thought the fees were over the top by far”

Posted 2 years ago

“it is not an auction they just keep putting the same stuff up for sale over and over. trick you to buy a membership”

Posted 2 years ago

“The billing is fast”

Posted 2 years ago

“Hi, I paid my basic membership fee 59$ and send my ID on 11/11/21, but Copart still has not activated my account, they said will take 2 days for activation but they keep rolling my case from person to person for over a week now, I asked them why? they said my email “gmail.com” maybe be blocked and it's in review. I am upset about the service, once a customer pay, no one care after. I want this to be resolved ASAP and start counting my membership from the day my account is activated or refund my money back. Thanks”

Posted 2 years ago

“I have been to Copart several times and most of the time, Run and Drive means nothing. It is a scam. Once, the master cylinder was not even installed in the car and the transmission was shot but marked as run and drives. Another time, the car was a stick shift when listed as automatic and of course, did not run and drive. Here is an example that shows they are getting VERY sloppy about their scams.”

Copart 1 star review on 19th November 2021

Posted 2 years ago

“Copart Mobile in the past several months do not have but about half of the cars that are selling in the weekly sale pulled out of the storage area and placed in the sale area so you can preview them. So I make it a habit that if they can’t pull them to the sale area so I can look at them I just will not bid on them. Every other yard I have been to does not have this problem just Mobile. The Mobile South yard always has their cars so you can preview them they are great”

Posted 2 years ago

“My name is Robert I pick up at Coparts in North Carolina South Carolina and Virginia.. Copart Hampton is terrible they take forever to load you.. Someone needs to seriously look at what they're doing and make better. They do not care about appointments . My suggestion fire the yard supervisor supervisor and get someone in here that can manage this yard more efficient!”

Posted 2 years ago

“Worst staff, worst service and a bunch of liars and idiots. Only care about making more and more money. They charge 2.50 for a mask. And when you buy a car they charged an extra 100$ for using a card!! Not interested in buying from here ever again!!! Cheapest idiots. Tried to cancel my purchase but they wanted to charge me 600$. Worst place to make business with. Go to impact. This company can learn some manners and service from them.”

Posted 2 years ago

“Copart Anchorage,Alaska Customer service and all workers (employees) that I’ve meet here since I started purchasing vehicles from Copart have been very friendly and helpful. It’s very nice when they already know who you are and always have your things ready. I truly give 5 star on vehicle description, I’ve trusted them even when I couldn’t go to the previews, but of course it’s always recommended to check them out for yourself. But thank you Copart and all employees for your awesome service. Great doing business with you”

Posted 2 years ago

“Lots to choose from but fees are on the high side for the more expensive vehicles”

Posted 2 years ago

“Love look on the app for new projects super easy an super fun”

Posted 2 years ago

“Some time the car not reduced for reviews and we have to wait so long time.. I wish you do something to solve this problem.”

Posted 2 years ago

“quick in and out”

Posted 2 years ago

“Copart Atlanta West is a very dangerous place. They are going to kill someone. Whoever is running that place should be fired immediately. The ladies in the front should be retrained immediately. If they don't kill someone this year with the fork lift drives, I will be surprised. Absolutely no customer service. Even the Deputy Sheriff leaving the place said the fork lift drivers are going to kill someone.”

Posted 2 years ago

“The staff in Lyman is very friendly, that being said, I feel the fees have gotten out of hand. The surcharge for under minimum purchases is unfair.”

Posted 2 years ago

“Terrible customer service Waco TXU, virtual queue is a joke, they want me to repeat everything I already put in kiosk”

Posted 2 years ago

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Copart is rated 2.4 based on 557 reviews