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Copart Reviews

2.4 Rating 557 Reviews

33 %

of reviewers recommend Copart

Company Reviews

2.4

Based on 557 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Copart 1 star review on 13th March 2023

Copart 1 star review on 13th March 2023

Copart 1 star review on 22nd November 2022

Copart 1 star review on 26th September 2022

Copart 1 star review on 26th September 2022

53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure how this company is still trading - I have had the worst experience with the Wolverhampton branch. Staff are very rude - have zero customer skills - I have had to go through head office to get the simplest thing done like getting a vehicle getting collected. When they did eventually collect it they decided to only put the auction on for 3 days when it should have been 8 days - Terrible service. Bunch of crooks! Wolverhampton branch needs shutting down to say the least! Would give them zero stars if it allowed me to. However the recovery driver driver Gus was a very nice chap. Avoid con-parts at all costs!”

Posted 2 years ago

“I’ve been in the salvage business since 1989.I have 27 acres of salvage vehicles . My member number is 10444 u can look and see that I have bought hundreds of cars from Copart in the past . A few years ago I had a bad experience and stopped buying from Copart. Well I decided to give it another try last week. I purchased a Toyota Tundra with minor damage to roof and door. I got up at 5am drove 110 miles and only then realize I can’t walk in give u a check and u load my truck I was there at 7.30 I got loaded at 11:30 the flat bed had other car parts on it that would blow off that were not there in pics so I kindly threw them out in parking lot. I will never be back . The truck also has blown engine . 30 people in office only two taking payment and getting titles it sucks and the reviews should tell u something”

Posted 2 years ago

“Was good service”

Posted 2 years ago

“New web site needs work. Days of auctions don't match neither do amounts bid. First page may say 3days 0 hours when second page says future. Annoying at best. Also date of sale was best not 3 Days 3 hours as it is now. Red letters hard to read.”

Posted 2 years ago

“No vehicle previews permitted at Copart Pittsburgh South and West. They claim to only allow previews when the weather is “nice.” Drove 1 hour one way to preview some cars on a sunny 50° day and was told that I could not preview any cars because the lot was wet and there were still some patches of snow around. They don’t want anyone to preview their cars at these two locations because they want everyone to buy crappy cars sight unseen.”

Posted 2 years ago

“Amanda and Debbie are always happy to make sure everything is in order and processed to my satisfaction”

Posted 2 years ago

“the after sales agent was not at all interested in my concern. the solution to my problem was not acceptable and she was not interested in my point of view. very poor customer service. the spare tire was removed from the RV and she would not check with the yard employees as to what happened to it.”

Posted 2 years ago

“Making an appointment for picking up is a joke. I traveled 2 hours it took another 2 hours to sign in and get the car released”

Posted 2 years ago

“Might be the worst Company in existence. Buy your salvage from IAAI at all cost.”

Posted 2 years ago

“Good service”

Posted 2 years ago

“yes but there is something need to be solved as copart sometimes add fees and storages for cars that is already left the location”

Posted 2 years ago

“Si me han tratado muy bien”

Posted 2 years ago

“i have no problems. i know what the charges are when i buy . i understand their paperwork and have no problems.”

Posted 2 years ago

“I'm doing this review for a particular Copart location(Lexington West, KY) although I also like several other locations as well(Columbus, Oh). I see on here that a lot of people are not happy with various aspects of Copart corporation. I totally agree with these. I think the problems can be summed up and are a result of a company getting way to big. Once a company gets so big they beginning taking over and eliminate most competition so it becomes like communism. If they don't have much to compete against they begin to care less for their customers. This is the state of Copart. I'm actively looking for other venues to buy from because I also have gotten tired of Copart's high fees, some horribly run locations(long lines, mean people, poor loading, etc.). But I would like to give a shout out to some of their more brighter stars. There are locations where everyone is just super nice and helpful and efficient. One of these is Lexington West in Kentucky. I've been to many down in Georgia, North Carolina, Ohio and Kentucky. Louisville(KY) is the worst I came across. Waited half a day to get loaded and found out later they didn't even fill the title out correctly from what I understand this is normal for them. Luckily I had the nice people here in Lexington to help!”

Posted 2 years ago

“Is good to buy from copart just check your car good before you buy and you not going to be disappointed People are friendly and helping thank you”

Posted 2 years ago

“Do not buy at copart, they don’t care about anything, I spent 6 hours to be able to get my car, they build this ridiculous sistem where they can charge you as much storage they like, because they never have appointments available , because now you need an appointment to pick up your car, but they never have appointments available so they can charge you storage as much as they want until they decide they have appointments , Go to the office and you can hear all the calls of people complaining and the staff treading people like garbage , they don’t care and that is IF they are not in lunch or breaks because most of the staff is on their phones and with the excuse they are on break, believe me is not a one time , this is every single day I am now desesperly looking to buy somewhere else”

Posted 2 years ago

“Good services”

Posted 2 years ago

“Copart is what I can say it’s okay. Their after payments fees are way high. I think they should work on lowering their fees. You buy a car at $4500. Why at the long run end up with 5,700. Please lower the fees. For both buyers and sellers. You charge all this to much fee. Heart breaking”

Posted 2 years ago

“Absolutely the worst and most dishonest company I've ever had to deal with. They charge for absolutely everything yet take No responsibility for anything they do. They are still charging a fee for bidding online despite it not being possible to physically attend an auction anyway. They have added so many changes to having a vehicle collected that it makes no sense to do so and you ha e to use their delivery service, the only time slot they will give is between 7am to 9am but your lucky if they actually turn up at all yet when you call to ask where your delivery is they are rude and unhelpful, then the reschedule it and don't turn up then either but yest again absolutely No concern to them whatsoever. If your lucky enough to actually receive your vehicle you can almost guarantee that it will be far worse than the description they have listed it with, not only will it have at least twice the amount of damage it was listed with but the staff at Copart will have taken anything worth taking before you receive the car, all the matts, usually the parcels shelf and basically anything else they fell they can sell elsewhere. The battery is often swapped for a totally useless one, not just dead but not even chargeable. The have the monopoly and are certainly making full use of it.”

Posted 2 years ago

“Simple and easy”

Posted 2 years ago

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Copart is rated 2.4 based on 557 reviews