Copart Reviews

Name: Copart
Rating: 2.27

2.3 Rating 605 Reviews

31 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 5 star review on 4th September 2025

Simon

Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went and registered two months out and paid the fee to be able to bid on a car. The day that I was ready to put up for action it would not allow me because it said that I had to have a buyer license or Broker to be able to bid. On co-parts webpage it prompt me to a list of brokers. After over an hour trying to contact someone all the brokers numbers went directly to music. I contacted Copart and they were not able to do anything to help me. Anyway the auction went on the car was sold I paid my registration to bid and could not even bid. Why Copart does not require the broker or buyers license on the registration form before you pay the registration fee to bid ????????? This company is only about taking your money !”

Helpful Report

Posted 4 years ago

“One star is a compliment. Buyers beware.the waiver you sign to become a member gives them the right to cut converters and damage your vehicle after you have purchased it. The customer service is horrible and you will pay for their bad management.Warning to all buyers”

Helpful Report

Posted 4 years ago

“Copart is allowing scam behavior from sellers. Cars are now being packaged and staged to hide the true nature of the damage. The pictures below are example of what was posted on Copart after being packed to sell online. Be careful buying from Copart”

Helpful Report

Posted 4 years ago

“I've been rebuilding salvages for over 40 years. As others have mentioned the fees just keep going up and up and up. What I've noticed lately is there are lots of parts missing on my latest vehicles that are not related to any accident. My latest a 2015 Lexus all four tires were swapped out and replaced with junk miss-matched tires that were not even roadworthy. I've also noted that many cars like my Lexus came thru with harness connectors cut off as well as no bolts or lights and not a single part from the accident many of which can be salvaged and fixed and reused. A friend of mine with a towing service who has towed many car out of Co-parts said boxes of parts are just tossed rather than left in trunk. Vehicles coming off the east coast NY and Philly area seem especially bare with any part worth a few bucks removed from the cars.”

Helpful Report

Posted 4 years ago

“Please do not buy from Copart as an old employee trust & believe when I say they rip you off and they have their own employees stealing parts from the vehicle and when you go and pick it up they tell you oh no that’s just the way it & blame it on you. Horrible everything SAVE YOUR MONEY GO SOMEWHERE ELSE!!!!”

Helpful Report

Posted 4 years ago

“Called and asked about previewing a car in Fredericksburg va lot. Drove over 2 hours one way and sat in virtual equestrian for over a hour to be told the lot is not available. Business has poor customer and conveniently no manger on site. Zero help and poor attitudes after wasting hours of time.”

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Posted 4 years ago

“it is not an auction they just keep putting the same stuff up for sale over and over. trick you to buy a membership”

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Posted 4 years ago

“Hi, I paid my basic membership fee 59$ and send my ID on 11/11/21, but Copart still has not activated my account, they said will take 2 days for activation but they keep rolling my case from person to person for over a week now, I asked them why? they said my email “gmail.com” maybe be blocked and it's in review. I am upset about the service, once a customer pay, no one care after. I want this to be resolved ASAP and start counting my membership from the day my account is activated or refund my money back. Thanks”

Helpful Report

Posted 4 years ago

“I have been to Copart several times and most of the time, Run and Drive means nothing. It is a scam. Once, the master cylinder was not even installed in the car and the transmission was shot but marked as run and drives. Another time, the car was a stick shift when listed as automatic and of course, did not run and drive. Here is an example that shows they are getting VERY sloppy about their scams.”

Copart 1 star review on 19th November 2021

Helpful Report

Posted 4 years ago

“My name is Robert I pick up at Coparts in North Carolina South Carolina and Virginia.. Copart Hampton is terrible they take forever to load you.. Someone needs to seriously look at what they're doing and make better. They do not care about appointments . My suggestion fire the yard supervisor supervisor and get someone in here that can manage this yard more efficient!”

Helpful Report

Posted 4 years ago

“Worst staff, worst service and a bunch of liars and idiots. Only care about making more and more money. They charge 2.50 for a mask. And when you buy a car they charged an extra 100$ for using a card!! Not interested in buying from here ever again!!! Cheapest idiots. Tried to cancel my purchase but they wanted to charge me 600$. Worst place to make business with. Go to impact. This company can learn some manners and service from them.”

Helpful Report

Posted 4 years ago

“Copart Atlanta West is a very dangerous place. They are going to kill someone. Whoever is running that place should be fired immediately. The ladies in the front should be retrained immediately. If they don't kill someone this year with the fork lift drives, I will be surprised. Absolutely no customer service. Even the Deputy Sheriff leaving the place said the fork lift drivers are going to kill someone.”

Helpful Report

Posted 4 years ago

“Terrible customer service Waco TXU, virtual queue is a joke, they want me to repeat everything I already put in kiosk”

Helpful Report

Posted 4 years ago

“15 year experience, the freaking place is all about making money. in 2020 I could call and get my questions solved. Now it is all about cash. Horrible auction. Too bad they are freaking monopolizing the market.”

Helpful Report

Posted 4 years ago

“they are criminals and treat their customers like sh....”

Helpful Report

Posted 4 years ago

“Relist fee is a joke , after the bike relisted and then we buy it back, we still need to pay relist fee ...lol .. what a joke ..I will give -2000 star For copart, customers is their cash cow .. stay away”

Helpful Report

Posted 4 years ago

“They stole my keys during a tow and lost them.”

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Posted 4 years ago

“Won auction on a lightly damaged car, paid in full Friday, next Monday paid for delivery but didn't know if out of their area they charge you and contract it out at a way lower price. Nearly 2 weeks later after many calls i found my own transporter. Cancelled theirs,they charged me 40 pounds retrieval fee, 110 pounds storage and then get a call the next day on collection to tell me i have another 24 pounds storage to pay. Thats 174 pounds for non delivery and i only paid 120 pounds to get car delivered. TOTAL BANDITS .Customer services wouldn't help.”

Helpful Report

Posted 4 years ago

“In my 30 years in the motor trade I really can’t recall a more ghastly company than Copart. If you engage in any regular business with Copart, I guarantee you’ll discover this company is run by tyrants and bullies. Copart make RyanAir’s Micheal O’Leary seem a reasonable guy. They simply see the customer as a cash cow to impose throughly unreasonable charges at any point. All the contact numbers are expensive 0845 numbers, their whole ethos is just about being greedy. They are a big presence in the salvage market, and use their near monopoly status to get away with dreadful customer services.”

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Posted 4 years ago

“Worst company for collection. If you don't want headache, dont choose this company”

Helpful Report

Posted 4 years ago

Copart is rated 2.3 based on 605 reviews