Copart Reviews

Name: Copart
Rating: 2.28

2.3 Rating 597 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I paid my basic membership fee 59$ and send my ID on 11/11/21, but Copart still has not activated my account, they said will take 2 days for activation but they keep rolling my case from person to person for over a week now, I asked them why? they said my email “gmail.com” maybe be blocked and it's in review. I am upset about the service, once a customer pay, no one care after. I want this to be resolved ASAP and start counting my membership from the day my account is activated or refund my money back. Thanks”

Helpful Report

Posted 3 years ago

“I have been to Copart several times and most of the time, Run and Drive means nothing. It is a scam. Once, the master cylinder was not even installed in the car and the transmission was shot but marked as run and drives. Another time, the car was a stick shift when listed as automatic and of course, did not run and drive. Here is an example that shows they are getting VERY sloppy about their scams.”

Copart 1 star review on 19th November 2021

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Posted 3 years ago

“My name is Robert I pick up at Coparts in North Carolina South Carolina and Virginia.. Copart Hampton is terrible they take forever to load you.. Someone needs to seriously look at what they're doing and make better. They do not care about appointments . My suggestion fire the yard supervisor supervisor and get someone in here that can manage this yard more efficient!”

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Posted 3 years ago

“Worst staff, worst service and a bunch of liars and idiots. Only care about making more and more money. They charge 2.50 for a mask. And when you buy a car they charged an extra 100$ for using a card!! Not interested in buying from here ever again!!! Cheapest idiots. Tried to cancel my purchase but they wanted to charge me 600$. Worst place to make business with. Go to impact. This company can learn some manners and service from them.”

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Posted 3 years ago

“Copart Atlanta West is a very dangerous place. They are going to kill someone. Whoever is running that place should be fired immediately. The ladies in the front should be retrained immediately. If they don't kill someone this year with the fork lift drives, I will be surprised. Absolutely no customer service. Even the Deputy Sheriff leaving the place said the fork lift drivers are going to kill someone.”

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Posted 3 years ago

“Terrible customer service Waco TXU, virtual queue is a joke, they want me to repeat everything I already put in kiosk”

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Posted 3 years ago

“15 year experience, the freaking place is all about making money. in 2020 I could call and get my questions solved. Now it is all about cash. Horrible auction. Too bad they are freaking monopolizing the market.”

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Posted 3 years ago

“they are criminals and treat their customers like sh....”

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Posted 3 years ago

“Relist fee is a joke , after the bike relisted and then we buy it back, we still need to pay relist fee ...lol .. what a joke ..I will give -2000 star For copart, customers is their cash cow .. stay away”

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Posted 3 years ago

“They stole my keys during a tow and lost them.”

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Posted 3 years ago

“Won auction on a lightly damaged car, paid in full Friday, next Monday paid for delivery but didn't know if out of their area they charge you and contract it out at a way lower price. Nearly 2 weeks later after many calls i found my own transporter. Cancelled theirs,they charged me 40 pounds retrieval fee, 110 pounds storage and then get a call the next day on collection to tell me i have another 24 pounds storage to pay. Thats 174 pounds for non delivery and i only paid 120 pounds to get car delivered. TOTAL BANDITS .Customer services wouldn't help.”

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Posted 3 years ago

“In my 30 years in the motor trade I really can’t recall a more ghastly company than Copart. If you engage in any regular business with Copart, I guarantee you’ll discover this company is run by tyrants and bullies. Copart make RyanAir’s Micheal O’Leary seem a reasonable guy. They simply see the customer as a cash cow to impose throughly unreasonable charges at any point. All the contact numbers are expensive 0845 numbers, their whole ethos is just about being greedy. They are a big presence in the salvage market, and use their near monopoly status to get away with dreadful customer services.”

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Posted 3 years ago

“Worst company for collection. If you don't want headache, dont choose this company”

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Posted 3 years ago

“Was there very recently. Customer service was horrible. Never again, going to call Bob or even kane in your corner. Place should be shut down.”

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Posted 3 years ago

“They took our car per our insurance company. Insurance decided car was repairable. Gave them 2 key fobs when they picked up the car. Well, when the car was returned there was 1 broken fob and no license plates. They claimed they destroyed the plates and lied about the fobs. Magically they found the plates but the keys still won’t work in the car. Eduardo- the incompetent manger is so rude and nasty. No help. Claims we are lying and that they did nothing wrong. When I called another day his incompetent co manager claimed he didn’t work their anymore. They are useless and horrible. Do not do business with them.”

Helpful Report

Posted 3 years ago

“Copart is an AWFUL, DECEITFUL, DISHONEST company. PLEASE EVERYONE Report them to your State Attorney General or State Consumer Protection Agency, the BBB, and any other organization in reference to investigating Copart. DO NOT, and I repeat, DO NOT let this company get away with ripping you off for misleading or false advertisement of the cars for bid. I plan to also sue Copart yard in the county courthouse also.”

Helpful Report

Posted 3 years ago

“I purchased a car that said it ran, and had scratches. the pictures showed a perfect car, but when I got there...a ton of things were wrong..one of the bigest was behind the plastic in the front...no bumper. They fixed the car enough to fake out the photos and make people think it was in good shap...my dealer said it had $20k of repairs needed, and it was hard to find a bodyshop to do any work on it as the frame was in such bad state. I called copart (spartanburgh location), and manager said the deal would stand and he escalated to management and they said that was my loss not thiers. Think about this as a business. No customer service, just selling cars to get cash and run. Never do businesss with them again, and will let anyone I run into not to do business with them either. just a SCAM business.”

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Posted 3 years ago

“Poor customer service . Office is closed on weekends . Was told someone would pick up my car between 10 and 3. No show . No call ! Very unprofessional .”

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Posted 3 years ago

“I have been buying cars from them for over 20 years and the fees just keep getting worse. They make you get an appointment to pick up cars you bought then because they are backed up charge you storage? Many cars are misrepresented by scam sellers so only buy from cars listed by insurance companies. They also mark many as run and drive but dont count on it. The site managers get bonus by thier sales numbers so they are dishonest about the cars condition and once you buy there is nothing they will do about it. I even bought a car that they couldnt find the title for and they wouldnt take it back until i contacted the PA atty general and filed a complaint. then the manager at the Philly auction threatened to cancel my membership but they never did. Some yards are better than others- the bigger yards are usually the worse.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company, passed form person to person who haven't got a clue between them, lied to by staff, lied to by head office staff, DAMAGED the font bumper on my car while on site and even STOLE bits off it, disgusting customer service, don't make calls back as promised, don't follow through with any promises. Wish my car had never have been sent there.”

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Posted 4 years ago

Copart is rated 2.3 based on 597 reviews