Copart Reviews

Name: Copart
Rating: 2.35

2.4 Rating 557 Reviews

33 %

of reviewers recommend Copart

Company Reviews

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Metrics

2.4

Based on 557 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It be great if you showed up like you said you would for a vehicle pick up. No phone call, no email, no anything. Reviews were right about this company. Trash!”

Helpful Report

Posted 2 years ago

“Takes over 10 days to get any response from customer service. They make accomplishing anything impossible but can take your money with no issues at all. 100% do NOT recommend what so ever.”

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Posted 3 years ago

“Sellers get away with murder here. They send me a vehicle without the key, but the vehicle is listed as run and drive and they had a clear photo of the ignition turned to on with dash displaying on the website image. The worst part is they gut the vehicle before you receive it .I had to call a second tow truck company just to haul the vehicle off the tow truck, because the whole gear shift control is gone. Thousands of dollars, gutted. Scammers and thieves!”

Helpful Report

Posted 3 years ago

“Customer service in San Antonio Texas copart wreaks. The ladies attending to customers are unapproachable. I've been there on several occasions and not one has been kind to me or others customers. That whole team needs to be re-evaluated.”

Helpful Report

Posted 3 years ago

“Sit up team member is so bad they dont help on nothing they make so difficult to renew membership I submit same different times 10 I guess they just me so difficult to renew menbership lot difference between other auto action an legal car dealership for used cars just not happy plust now they charge lot fees for everything so just think for the money they charge they sure be litle be more flexible.”

Helpful Report

Posted 3 years ago

“Been a loyal member from day one. been a member from day one. not only bought over a thousand vehicles but made them millions by trying to buy vehicles every day raising prices. stood the exorbitant extra charges they keep adding and the no loyalty regimental we cant help but this week is a new low even for Copart. They tried to say I had bid thousands on an annihilated vehicle at the other end of the country they kindly took the vehicle off our account accepting that know one in their right mind would bid such an amount, and as a good will gesture only charge us £200 for the pleasure of doing so. Copart as a company are going to come to a crashing halt and soon. The British wont ware it for long”

Helpful Report

Posted 3 years ago

“i bid 225 pounds on a car an won the car for1225 pounds explain to copart there was a problem an they made me pay 250 pounds relist fee or were goin to suspend my account i have delt with universal salvage then copart for over 30 years an bought thousands of cars this company really dose abuse there position an customers rachel pullenyou have made a very big mistake a very very big mistake if you think you can scam an treat people this way you are so wrong”

Helpful Report

Posted 3 years ago

“A group of thieves I do not recommend dealing with them or buying, they think most of the information and pictures on their site are not real and they use software programs for a fake auction”

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Posted 3 years ago

“This may have been the worst customer service I've ever dealt with. We scheduled a pickup between 12-5 the following day from my initial call. I was told they would be calling the next morning to give me a more accurate time table. They did indeed, call that morning. But not to narrow down the pick up time. The CSR insisted no time had been scheduled because I had hung up on them the day before and they couldn't pick up for another 3 days. When I explained that wasnttrue at all and what we had scheduled the day before I was told in no uncertain terms to call someone else if I needed pick up that day (which they had already agreed to and scheduled the day before). When I said "excuse me?", they promptly hung up. I called back, explained the situation and was treated so poorly and aggressively I told them I would rather call someone else as they couldn't seem to be honest about their ability to pick up as quickly as they promise and their customer service was less than stellar. He then told me he schedules 80 pick ups a day and knows what hes doing. And I'm obviously just an asshole, then hung up on again. These people were complete jerks and I would take half the money from a different company before ever using this them.”

Helpful Report

Posted 3 years ago

“You listed a car as run and drives ( yes i know what that means in you terms) and by the pictures taken it showed very little damage however when the delivery co dropped it off it was obvious the picture's were taken at an angle no to show anything altered but the big fraudulent plan was that parts of the car you could see were replaced and painted (with a spray can) parts broken on the engine were bypassed so it would crank so to deceive the bidders and the $35k i gave for the vehicle will cost over $30k to repair on a $56k book car. A complete and deliberate act to defraud their costumes. These people a crooks. !!!!!”

Helpful Report

Posted 3 years ago

“Car for sale there are shells of former cars mostly empty of vital hardware engines pumps connectors - compart is a salvage parts market for pre-owned parts - not a single car works and vehicles are basically bought by the replacement parts industry - your local mechanic sources for allegedly original parts though compart affiliates”

Helpful Report

Posted 3 years ago

“Absolutely horrible customer service. Paid for a premium membership, put a deposit to bid, bid on a car, won, paid, paid for shipping. Two days later (Saturday Morning) I try to log in to check the status of the car I had won and paid for and my account was suspended. I tried to call but no one could help until Monday morning. Because of this the car cannot ship until it is resolved.The card I had opened the account with the year before had expired and a new card was sent to me etc.. All of the above items were paid for with the new card, I now had over $7k charged to my card and which they had no problem charging me for even though the now claimed the suspected fraud because a new card had been used. They informed me the Accounting department had flagged my account and placed an additional fee because of this ($200) yet I could not talk directly with them. Over the next four days I called 6 different times, sent multiple emails with pics of the card and ID and talked to a different person each time all saying slightly different stories on what was going on. I was basically told it was being done to protect me? Holding my money and the car and adding additional fees does not protect me in anyway. If they had said they did not charge the card it would have been at least somewhat reasonable. After one week of them having the $7k and not allowing the car to ship I ask for either my money back or preferably ship the car (which is paid in full). They said they could not refund my money. About an hour later I received an email that the car was being relisted for auction. I call again and find out they could not refund the card but could sent me a check for most of the money but I would need to pay for shipping of the check. Over one week later I received the check. The process cost me several hundred dollars and hours of my valuable time on the phone. I would be very cautious of this companies policies and realize they do what they want and will not allow you to talk to the people making the decisions.”

Helpful Report

Posted 3 years ago

“There customers service is sucks Spacally those behind the counter I wouldn’t advise to buy car from Copart”

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Posted 3 years ago

“I’ve have bought 5 vehicles from copart all for personal use as a basic free member and I enjoyed the process in the beginning and didn’t mind adding deposits to bid. but now they charge so much money in fees on won lots it’s crazy. It keeps going up and up. Now they want to charge $59 for a membership that used to be free. I’m done with copart. It was fun while it lasted. I will NOT pay for a membership you just lost a customer”

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Posted 3 years ago

“Bought a car advertised as minor dents/scratches and normal wear as damage and runs and drives. Even when they agree to refund they continually lie. That's almost a month now I'm without the funds.”

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Posted 3 years ago

“Not even sure where to start. We have been buying as premium buyers from Copart for years. After they put their COVID precautions into practice, you could no longer drive your vehicle out, it has to be forked. We bought two trucks and several SUVS from Dallas/Houston Texas. The 2016 truck that we bought, dented driveshaft due to inexperienced forklift operator. Second truck, broken brake line due to forklift operator. To make matters worse, a 2018 truck that we bought had a very high dollar drop down hitch in the pictures, when we went to pick the truck up, it was gone. Along with the floor mats, books and extra keys to many of the trucks we buy. When you draw this to Coparts attention, they will not own up to their actions. I HIGHLY recommend you just buy from IAAI. I have had far better success with them than Copart, because I don't seem to have these issues when buying from IAAI instead. I have written emails and called until I am blue in the face with Copart and seem to get nowhere. They did send me a replacement key to one of our truck recently but that is as good as it gets. Very dishonest, will cause your hair to turn grey a lot faster.”

Helpful Report

Posted 3 years ago

“Don't purchase anything big. They will not load it for you Ever! Buyers fee of 15% plus $89 internet fee, plus gate fee of $59. Storage starts on the 3rd day. 1st day starts the minute you pay for it. Oh btw, you also get charged for Saturday and Sunday even though they're not open for pick up ! I've been dealing with Copart's all over the nation and more times then not they will not assist you.”

Helpful Report

Posted 3 years ago

“I bought a salvage car from Copart and my God, it was such a terrible experience! The workers at Rankin Road, Houston Texas, were rude, arrogant - you name it - when I went to pay for the vehicle. A gentleman that came all the way from Austin, Texas (about 3 hours plus of drive time) was not allowed to pick up his vehicle because he came 15 minutes before 5pm - their hallowed closing time! I had called to make sure I had the correct amount covered in my money orders before driving to their business premises because I was warned they are very callous and unpredictable when it comes to money matters. The lady that answered the phone assured me I had the correct amount in my money order (according to what she saw in their system). After driving to Copart’s business premises for almost an hour, a $5 dollar late fee just showed up in their system out of the blues! And I either had to pay this amount or go back without any transaction! Can you imagine! But the amount is not even the problem. I had to give them the exact $5 bill, and I only had $100 bills on me. And without that $5 payment, the insolent staff made it very clear I would have to drive back ( another almost an hour of drive time) without accomplishing anything! And it was getting close to 5pm, at which time they will not deal with me again! If I should drive out to a convenient store to break up a $100 bill to give them their so-called $5 late fee, I knew I couldn’t make it back before 5 pm... If not for a kind customer that helped me with five $20 notes change, my almost one hour of drive time to Copart’s office would’ve been a wasted effort! In the end, I had to give them a $20 bill because I didn’t have $5 on me, and I didn’t want all my efforts to be in vain! Whoever owes Copart must be very callous! I belief the staff members are rude, arrogant, insolent, apathetic and condescending to Copart buyers because it’s allowed from the top! If you don’t want to have high blood pressure, keep away from Copart! It’s nothing but a big scam!”

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Posted 3 years ago

“Blaine, Minnesota coparts is the worst place to go. Their customer's service is nothing but zero star. very disrespectful and will be walking around while everyone will be waiting in line.”

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Posted 3 years ago

“I register online through the Copart app due to Covid, in order to pay for my vehicle and take it home. Drive to Copart to pick up my car, I registered online at the Copart Kisok at about 2;15pm. I receive a text after waiting in the parking lot for close to 2 hours, only to be told that I didn't register before 2 pm, therefore they could not give me my car. It is just excuse after excuse followed by "Sorry, but we cannot help you today, you need to come back tomorrow". If I treated customers as poorly as the Copart staff, I would not have a job. This is the first and last time I buy anything from this pathetic excuse of a company.”

Helpful Report

Posted 3 years ago

Copart is rated 2.4 based on 557 reviews