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Cosmetics Now Reviews

4.1 Rating 1,653 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meantime Cosmetics Now reacted professionally and refunded the below mentioned extra charges for Import Duty. I appreciate this good will reaction and hope for my next order a courier instead of postal service will be used ---------------------------------------------------------------------------------------------------------------- After 45 days (!!!) shipping time I received an invoice from the courier EMS/Thai Post that I have to pay Thai Baht 1,329 for duty and VAT. Parcel is blocked at Thai Post and they ask me to go there (far away from my house) to pay and pick up the goods. Thai Post is not delivering it to my address. This is contradictory to the agreement I had with Cosmetics Now when I ordered and paid the required amount. It had to be delivered to me.”

Posted 2 years ago

Dear Grigorios, We have resolved your issue. Hope you are satisfied with our service and do accept our sincere apologies for the inconvenience caused.

Posted 2 years ago

“Product arrived as ordered. Good price.”

Posted 2 years ago

“This morning I gave a very poor review because I did not receive my order even though I was notified it was delivered and received Several emails asking me to review the product. I did receive the product this afternoon so I am send this review to replace my negative 1 star review this morning.”

Posted 2 years ago

“Very happy with the service. Just a small criticism , I think there should be a little more communication regarding shipping. Most companies now send an email for tracking purposes soon after the dispatch”

Posted 2 years ago

“Received my products in time. The courier even rang the door bell which in my neighbour is necessary.”

Posted 2 years ago

“Item ordered 15 May, delivered 28 May. I regard this unacceptabley slow.”

Posted 2 years ago

“Very complete collection of cosmetics from many kinds of brands.. good ones.. but they send from Hongkong, its so far away, so becareful if you need in hurry.. fortunately their express mail from DHL make it on time within 5days business day i can get the things. Thank you.”

Posted 2 years ago

“The cosmetics are always well packaged and of good quality and arrive quite promptly.”

Posted 2 years ago

“Shipping was a bit slow but product arrived safely and is an original.”

Posted 2 years ago

“The overall purchase was great, but the dispatch of the item took longer than I expected.”

Posted 2 years ago

“The products and prices are really good. I just wish delivery was faster. I can get projects from Adore Beauty in a few days, where it takes at least 10 to get products from Cosmetics Now.”

Posted 2 years ago

“After ordering the wrong colour mineral powder, I appreciated the quick response in rectifying this by staff via email. My only negative is that I waited over a week for the product, when usually I only wait, at most, 3 days. Otherwise, I have been purchasing my Youngblood products from you for many years without problems. Thank you.”

Posted 2 years ago

“I am very happy to buy things from you, it is good price and great service.”

Posted 2 years ago

“Product great Delivery a little slow”

Posted 2 years ago

“Satisfied with goods received, original products (Pino Silvestre and Royall Lime after shave).”

Posted 3 years ago

“I switched from Strawberrynet as Cosmetics Now is cheaper and quicker delivery for exactly the same product.”

Posted 3 years ago

“Because I was not familiar with Cosmetics Now, I was concerned that I may not receive my purchase in a timely manner or even not at all. (I've had those experiences in the past year). However, my purchase did arrive promptly and it was correct. I will be ordering again.”

Posted 3 years ago

“Just take so long to arrived my order other than that its all good! Thanks for the good communication thru email”

Posted 3 years ago

“No communication that my item had been dispatched, just turned up on the doorstep via Australia Post. Would have liked more communication.”

Posted 3 years ago

“All good apart from a bit slow delivery”

Posted 3 years ago

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Cosmetics Now is rated 4.1 based on 1,653 reviews