Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.43

4.4 Rating 408 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 408 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a smooth process. Requested a pick up online. Scott called and said he was about 45 minutes away. He was prompt and courteous. Only took about half an hour and we were done. Would definitely use them again”

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Posted 2 years ago

“The company was unable to find a loader to pick-up my sofa after several attempts even though the order was place 3 weeks in advance for the Seattle area. The company charges upfront and then uses local loaders (if they can find one willing/available to take the order). I give them a bonus star since their customer service was polite and responsive and they did promise a full refund.”

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Posted 2 years ago

“It was a little weird having contractors back out of the job here and there throughout the day and have new ones assigned with no warning from the company, BUT the guy that did finally come removed a 3 piece sectional and an arm chair in 15 minutes all by himself. Once someone actually shows up, the service is 10/10.”

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Posted 2 years ago

“Would definitely have given a 5 but gave a 4 because they unfortunately canceled my original pick up last minute.”

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Posted 2 years ago

“The reps who picked up my couch were extremely professional and efficient. Couldn't be more pleased!”

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Posted 2 years ago

“Punctual, fast removal. I would refer them.”

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Posted 2 years ago

“Very polite and on time.”

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Posted 2 years ago

“The service was good, fast, and did not disrupt our day. I would use it again in the future.”

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Posted 2 years ago

“PAUL WAS GREAT THE COUCH WAS VERY HEAVY, BUT HE TOOK IT TO THE DUMPSTER WITH A SMILE. HOLD ON TO HIM GREAT ADDITION TO ANY ORGANIZATION KENNETH JOHNSON”

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Posted 2 years ago

“Awful. Canceled on me two days in a row. Just kept offering to reschedule. Completely lost faith in their ability to even show up let alone get the job done. I had to be out of my house the next day. Awful Awful company. Don't put your faith in them. Pay the extra 20 dollars for the company that will actually show up to get the job done.”

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Posted 2 years ago

“The rep showed up in a plan old pick up that couldn't possibly hold all that I had scheduled to be removed. I thought I was contracting with a furniture recycler. It looks like the old mattresses, couches and furniture are just going to the dump. Full regret I re-read the main webpage. The language about how disposal happens and pick up times is all so ambiguous and noncommittal. I gather that Couch Disposal +, err rather "Loadup", subcontracts to anyone who applies and operates more like a GrubHub type company, but worse.”

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Posted 2 years ago

“Absolutely horrible service. The movers showed up more than 2 hours late. The mover was some random person in a pickup truck who brought his buddy to help move the couch. In the process of moving the couch they damaged our wall in multiple places. When you try to call it is just an automated line and you cannot actually speak to anyone. Do not use this service it is cheaper for a reason!”

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Posted 2 years ago

“Every day around 6pm we would get a automated message saying they had to cancel. Happened three days in a row. Finally we canceled and got a refund. And had neighbor take furniture away in his truck to local dump”

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Posted 2 years ago

“The whole process from booking to furniture removal was great. Definitely recommend them”

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Posted 2 years ago

“Very good service. Not cheap but not expensive. VERY courteous employees!”

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Posted 2 years ago

“Came on time, assessed the situation, removed it without bumping into walls or doors and good price value.”

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Posted 2 years ago

“Unprofessional and rude customer service. The worst service I've ever experienced using a removal service. I had a pick-up window between 8am-12pm and the driver didn't arrive until after 2pm. When I called at 12pm the driver stated he need to pick up his trailer and would be there by 1pm. Never showed at 1pm and I called again and this time he sent a text stating I was on his time and would be there about 2pm (I even saved the text). I was never rude with this individual but that was very unprofessional by stating in a text that I was on his time especially when my window was 8am-12pm. So I had to wait over 6 hours for him complete the job. This company was the cheapest I found and I guess you get what you pay for. They definitely need to improve their logistics and customer service skills. I would never recommend this company to anyone unless you prefer snail like service and rude drivers.”

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Posted 2 years ago

“They were on time and very professional. The email communication and telephone call were helpful.”

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Posted 2 years ago

“They were on time and very professional. The email communication and telephone call were helpful.”

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Posted 2 years ago

“My couch was not removed the day I scheduled it for. The team who was supposed to pick it up called me and asked if I could help him carry it to his truck. Then after that, the company would not work with me to get a replacement out that day. They told me there was nothing they could do. Overall very disappointed with my experience.”

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Posted 2 years ago

Couch Disposal Plus is rated 4.4 based on 408 reviews