Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.44

4.4 Rating 420 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PAUL WAS GREAT THE COUCH WAS VERY HEAVY, BUT HE TOOK IT TO THE DUMPSTER WITH A SMILE. HOLD ON TO HIM GREAT ADDITION TO ANY ORGANIZATION KENNETH JOHNSON”

Helpful Report

Posted 4 years ago

“Awful. Canceled on me two days in a row. Just kept offering to reschedule. Completely lost faith in their ability to even show up let alone get the job done. I had to be out of my house the next day. Awful Awful company. Don't put your faith in them. Pay the extra 20 dollars for the company that will actually show up to get the job done.”

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Posted 4 years ago

“The rep showed up in a plan old pick up that couldn't possibly hold all that I had scheduled to be removed. I thought I was contracting with a furniture recycler. It looks like the old mattresses, couches and furniture are just going to the dump. Full regret I re-read the main webpage. The language about how disposal happens and pick up times is all so ambiguous and noncommittal. I gather that Couch Disposal +, err rather "Loadup", subcontracts to anyone who applies and operates more like a GrubHub type company, but worse.”

Helpful Report

Posted 4 years ago

“Absolutely horrible service. The movers showed up more than 2 hours late. The mover was some random person in a pickup truck who brought his buddy to help move the couch. In the process of moving the couch they damaged our wall in multiple places. When you try to call it is just an automated line and you cannot actually speak to anyone. Do not use this service it is cheaper for a reason!”

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Posted 4 years ago

“Every day around 6pm we would get a automated message saying they had to cancel. Happened three days in a row. Finally we canceled and got a refund. And had neighbor take furniture away in his truck to local dump”

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Posted 4 years ago

“The whole process from booking to furniture removal was great. Definitely recommend them”

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Posted 4 years ago

“Very good service. Not cheap but not expensive. VERY courteous employees!”

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Posted 4 years ago

“Came on time, assessed the situation, removed it without bumping into walls or doors and good price value.”

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Posted 4 years ago

“Unprofessional and rude customer service. The worst service I've ever experienced using a removal service. I had a pick-up window between 8am-12pm and the driver didn't arrive until after 2pm. When I called at 12pm the driver stated he need to pick up his trailer and would be there by 1pm. Never showed at 1pm and I called again and this time he sent a text stating I was on his time and would be there about 2pm (I even saved the text). I was never rude with this individual but that was very unprofessional by stating in a text that I was on his time especially when my window was 8am-12pm. So I had to wait over 6 hours for him complete the job. This company was the cheapest I found and I guess you get what you pay for. They definitely need to improve their logistics and customer service skills. I would never recommend this company to anyone unless you prefer snail like service and rude drivers.”

Helpful Report

Posted 4 years ago

“They were on time and very professional. The email communication and telephone call were helpful.”

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Posted 4 years ago

“They were on time and very professional. The email communication and telephone call were helpful.”

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Posted 4 years ago

“My couch was not removed the day I scheduled it for. The team who was supposed to pick it up called me and asked if I could help him carry it to his truck. Then after that, the company would not work with me to get a replacement out that day. They told me there was nothing they could do. Overall very disappointed with my experience.”

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Posted 4 years ago

“These people couldn't hire someone in Portland to remove a couch. They didn't bother to tell me that they didn't have it figured out until I chatted in to check on the status. When I asked why I wasn't told until I reached out. They apologized. Complete joke and waste of time and money. DON'T USE THIS SERVICE”

Helpful Report

Posted 4 years ago

“I would highly recommend this couch disposal service. I only paid $124 for two couches to be removed.”

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Posted 4 years ago

“Terrible customer service, don't understand how they function, one of their employees tried giving me a business card to another removal solution company? Weird and sketchy.”

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Posted 4 years ago

“Vincent and Dominic in Chicago moved and took away our two couches. They arrived closer to 12pm in the 8am-12pm time slot and did call when they were within 30 minutes of our apartment. They were very nice and quick with the job. I’d recommend this to everyone!”

Helpful Report

Posted 4 years ago

“The service was good, fast, and did not disrupt our day. I would use it again in the future.”

Helpful Report

Posted 4 years ago

“Paid for the service where I did not have to be present at couch removal - Put Couch on my front deck and mentioned I would be at the residence in the morning cleaning if they needed help carrying couch. They showed up at 11:56 in the 8-12 window when I had already finished my cleaning, calling and asking where I am to help load the couch - Driver hung up on me when I told him I was not there - got the Runaround from customer service saying I offered to help and their driver is alone because other person called off sick - they tried to to blame me for this issue and were very demeaning in how they talked through the situation. They ended up picking up the couch somehow and only confirmed it when I reached back out because they ended our conversation saying they couldn't get it. They said "Yes we were able to get the couch without your help" just very childish and not professional response. Bad experience and will not be using them again”

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Posted 4 years ago

“Harald and Robert in Orlando provided Great service and were very friendly. They had great communication and kept me informed on their location and when they would arrive. I would highly recommend.”

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Posted 4 years ago

“They kept us posted on when they were coming and came on time, were professional and quick and careful! Would definitely recommend them and use them again!”

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Posted 4 years ago

Couch Disposal Plus is rated 4.4 based on 420 reviews