CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery has improved despite the disruptions to the economy. I enjoy but product but your rewards program is light to premium buyers. TAS”

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Posted 3 years ago

Thank you so much for your review, Thomas! We are glad to see that our service met your expectation. We hope to serve you again soon Cheers!

Posted 3 years ago

“Great selection of brews and spirits! Fast delivery, no delays and packaging is always impeccable making sure nothing leaks or gets damaged in transit. Wish the shipping fees were a bit less steep, but that is my sole gripe. Would recommend to anyone needing some west coast brews!”

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Posted 3 years ago

Hi Jermaine! Thank you so much for the review! We are glad to see that our service met your expectations. Don't forget about your CraftShack Wallet and the earning features, looks like you have enough points save up to redeem one of our top rewards. Cheers!

Posted 3 years ago

“It has very wide range of beers around the world. My husband likes IPA and Hazy IPA. We're happy that we found Craftshack.”

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Posted 3 years ago

Thank you again for taking the time to write us a review. We are privileged to have you as a customer and we hope to see you again soon! Cheers!

Posted 3 years ago

“Good service. Just make sure you are at home to sign for delivery!”

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Posted 4 years ago

Thank you for taking the time to write us a review. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Craftshack has one of the quickest and easiest-to-use check-out experiences I’ve seen and it’s one of the reasons I keep coming back. Plus, I always get a quick response from Customer Service which makes me feel like a valued customer. Thanks, Craftshack!”

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Posted 4 years ago

Thank you for taking the time to write us a review. We're happy to hear that you that you found our platform easy to use. We are privileged to have you as a customer, and hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Craftshack always has new and fun stuff to try. The emails make it hard to resist not buying.”

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Posted 4 years ago

Thank you for taking the time to write us a review. We are privileged to have you as a customer and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Good selection of beers I can't get in AZ any other way other than traveling. They also have a good rewards system for loyal customers. I order at least once every two months and have never had an issue ordering or with shipping.”

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Posted 4 years ago

Thank you for taking the time to write us a review. We privileged to have you as a loyal customer and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“Wide variety of different craft beers unseen in the part of the country where I reside. I also like the concept of being able to buy beer in singles form as opposed to be limited to purchasing the whole six or twelve pack.”

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Posted 4 years ago

Thank you for taking the time to write us a review. It is great to hear we were able to provide you with tasty beers you cannot get locally and that you enjoy the option to build your box of brews. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“I love the beer selections you offer and the bundled specials you have. It gives me a chance to try new beer coming out of the west coast and I really enjoy the direction they are going. This is my favorite online beer store. The only criticism I have is occasionally it takes longer than expected for delivery times.”

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Posted 4 years ago

Thank you for taking the time to leave us a review and your feedback regarding the delivery times. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers!

Posted 4 years ago

“Good selection. Good customer service. Good shipping, mindful of weather when shipping. Use them repeatedly.”

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Posted 4 years ago

Thank you for your 4-star rating. We're so glad to hear that satisfied with our service. We hope to see you again soon! Cheers!

Posted 4 years ago

“The shipping cost leaves a lot to be desired, but they have outstanding selections and timely delivery.”

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Posted 4 years ago

Thank you so much for your 4-star review. Don't forget to take full advantage of our rewards program which offers additional perks. To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. We hope to see you again soon! Cheers!

Posted 4 years ago

“Easy to use website for ordering. Fast responses to questions. Speedy delivery.”

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Posted 4 years ago

“Can be a little expensive at times but usually have a really good selection. Customer service was helpful and efficient the one time out of dozens that my order didn’t come through properly. Delivery time takes around 5-7 business days.”

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Posted 4 years ago

“It is a OK place too shop, nice shipping price, but some beeers are very overpriced! Hard to get my credit for other purchases.”

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Posted 4 years ago

“Great place to find beers not available in my area. Just wish price with shipping was less.”

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Posted 4 years ago

Thank you for your 4-star rating and review! Don't forget to take full advantage of our rewards program which offers shipping perks and additional discounts by leaving product reviews, and other activities. :) To learn more about your CraftShack Wallet, check out the link below: https://craftshack.com/pages/craftshack-wallet-welcome-to-our-rewards-program Thanks again for using our service. Hope to see you again soon! Cheers

Posted 4 years ago

“Living where I have to live, there are few options for receiving beer from online sources. Fortunately, dealing with your site has been a breeze. The search option usually works fast. There are always some products that you don't carry that I would really like to buy, like Sierra Hoptimum in season, Ninkasi IPAs. But I always find something of interest. Feedback during the delivery phase has been good. Is there a way to have you hold a shipment at FedEx Office?”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review, Michael! We take pride in our ever-growing collection and work hard to make sure we can cater to customers' needs and request, so if there a specific product you're looking, please don't hesitate to reach out to our Customer Service Support team (here -->https://bit.ly/34VAUYT), they'll be happy to check product availability for you. In regards to your last question, hold at location for pick-up is definitely an option. Again, simply, send our awesome customer service team a request ticket using the link above, and they'll make that happen for you. Thank you for your support. We are privileged to have you as one of our customers and hope to see you again soon! Cheers!

Posted 4 years ago

“Nice selection of beers not available in the NW. Fast shipping is nice as well.”

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Posted 4 years ago

“This is the way to experience new beers and not invest too much into it. Don't like a beer oh well you only got one, like a beer you start feeling out the brewery you like”

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Posted 4 years ago

“Good selection, reasonable prices, rewards program, and timely shipping = one of the best places for getting west coast beers delivered to the east coast.”

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Posted 4 years ago

Hi David, thank you for your positive comments and 5-star rating. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 4 years ago

“Good service for getting West Coast beers on the East Coast.”

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Posted 4 years ago

Thank you for taking the time to write us a review. We are privileged to have you as one of our customers and look forward to your next order! Cheers

Posted 4 years ago

CraftShack.com is rated 4.8 based on 871 reviews