“My grandson was delighted with his cricket helmet, and upset it was too small. Having contacted Cricket Direct, we exchanged it the next day for the larger size and he is very happy. Excellent service, thank you.”
We extremely sorry you feel this way, your order was placed on 21st Dec and was sent out on the same day by Parcelforce. As its was a holiday period this was delivered on the 27th December as it was the next working day for the delivery companies.
“£6.35 to post me a gift voucher!
I queried this immediately and the voucher was quickly dispatched while the emails were going back and forth and then pointed to as a reason not To resolve it.
Feels a bit dodgy.”
“I ordered my items with standard delivery 10 days before Christmas. My items have not been delivered yet. I will be sending these back as they did not arrive in time for Christmas despite having enough days on the standard delivery period. Very disappointing”
“Bought some cricket shoes for my son after he had found the ones he wanted, they we re significantly cheaper on CricketDirect, they arrived the next day and my soon is really happy.”
“Cricket Direct went an extra mile to ensure I was the owner of the card used to make a purchase . This is commendable but should have been done during initial stages of purchase not to be done more than 2 weeks later delaying delivery: Had to pay £158 to deliver this Bat to Zimbabwe . It was a huge inconvenience. Otherwise your service is great. Thank you”
“Really helpful lady trying to teach younger male assistants how to help customers. Huge range of sports kit. Problem is nowhere to try anything as premises so small and full of stock”
“I am not at all happy with your carrier. Apparently you require a signature for a relatively low value item. After having to alter the delivery date by 4 days in the week before Christmas because the carrier is unable to give a sensible delivery window other than 'all day', no times included in 'all day', when the parcel comes the driver does not give the recipient enough time to get downstairs to accept it . I am unable to say whether the item is suitable, but devastated that my granddaughter's Christmas present will not arrive on time. Very disappointed Grandma”
“Great choice of products and prices
Customer service brilliant I realised before dispatch that i had ordered wrong size bat ,contacted them and was sorted before dispatch”
Thank you Shirley for your 5 star rating of CricketDirect! We're thrilled to hear that you were impressed with our great choice of products and prices, as well as our brilliant customer service. We're glad that we were able to help you before your product was dispatched!
“Bit disappointed to be honest was ordered 5rh November paid for, didn't arrive until 15th December when I called to ask about delivery spoke to a Chinese girl who was quite rude and talked over me quite abruptly.”
Thank you, David, for your 4-star rating of CricketDirect! We appreciate your feedback. We are glad that you found a satisfactory resolution and that you received the item on time.
“Good quality products and appropriate pricing but the big issue is the customer service, chasing orders was a nightmare. Wrong info is given multiple times whilst chasing orders. please improve customer service, it is damaging to the company's reputation.”
