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CricketDirect Reviews

3.7 Rating 290 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

3.7

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

CricketDirect 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not at all happy with your carrier. Apparently you require a signature for a relatively low value item. After having to alter the delivery date by 4 days in the week before Christmas because the carrier is unable to give a sensible delivery window other than 'all day', no times included in 'all day', when the parcel comes the driver does not give the recipient enough time to get downstairs to accept it . I am unable to say whether the item is suitable, but devastated that my granddaughter's Christmas present will not arrive on time. Very disappointed Grandma”

Posted 4 months ago

“Very happy. Excellent service. Quick and rapid delivery. Thank you”

Posted 4 months ago

“Great choice of products and prices Customer service brilliant I realised before dispatch that i had ordered wrong size bat ,contacted them and was sorted before dispatch”

Posted 4 months ago

Thank you Shirley for your 5 star rating of CricketDirect! We're thrilled to hear that you were impressed with our great choice of products and prices, as well as our brilliant customer service. We're glad that we were able to help you before your product was dispatched!

Posted 4 months ago

“Bit disappointed to be honest was ordered 5rh November paid for, didn't arrive until 15th December when I called to ask about delivery spoke to a Chinese girl who was quite rude and talked over me quite abruptly.”

Posted 4 months ago

“Communication between staff, and staff and customers could have been better but the ending was satisfactory and the item received in time.”

Posted 4 months ago

Thank you, David, for your 4-star rating of CricketDirect! We appreciate your feedback. We are glad that you found a satisfactory resolution and that you received the item on time.

Posted 4 months ago

“Good quality products and appropriate pricing but the big issue is the customer service, chasing orders was a nightmare. Wrong info is given multiple times whilst chasing orders. please improve customer service, it is damaging to the company's reputation.”

Posted 4 months ago

“Very quick delivery! Actually next day. This is a Christmas present so it isn’t opened yet but I’m sure it will be ok.”

Posted 4 months ago

“Arrived damaged - no refund given!”

Posted 4 months ago

“Very poor customer service. I never even received a confirmation of my order. Parts of the order delayed, inability to meet demand and poorly written emails with incomplete sentences and information. Delays in processing refunds. Nothing good to say I’m afraid!”

Posted 4 months ago

“Not received our order yet, I did phone and CD were going to look into problem ... not been contacted as of yet!”

Posted 4 months ago

Dear Derek, Your order has been sent out the same day that you have ordered, unfortunately the parcel had been lost by the courier which is completely out our control. As result your order has been refunded in full.

Posted 4 months ago

“Very quick turnaround from making the order to receipt of the product”

Posted 5 months ago

Thank you, Susan, for your 5 star rating of CricketDirect. We're delighted to hear you were pleased with the very quick turnaround from making the order to receipt of the product. We value your feedback and input which helps us to continually improve our services.

Posted 4 months ago

“Ordered gray-nicollis chest guard for LH batsman, product delivered is RH. Called customer service and they tried to convince me that there is no different chest guard for RH and LH. And there is no free return service available.”

Posted 5 months ago

Dear Jayesh, Sorry for all the inconvenience we are looking into this product in detail. We can arrange a collection for you.

Posted 4 months ago

“It was easy to order from the web site, the quality of the cricket bat is outstanding. I was kept informed of the progress of my order, the delivery was very quick, ordered on Saturday arrived on Tuesday, what more could you ask for. Would recommend this company and would not hesitate to order from them again”

Posted 5 months ago

Thank you, Lesley, for your glowing 5 star review! We're so glad to hear that the ordering process was simple, the quality of the cricket bat is outstanding, and that the delivery was fast! We value your satisfaction, and hope that you will continue to order from us in the future. We look forward to serving you again soon!

Posted 4 months ago

“Products came as described,good quality.”

Posted 5 months ago

Thank you so much for your 5 star rating of CricketDirect! We're pleased that your products came as described and that you were satisfied with the good quality.

Posted 4 months ago

“It’s very difficult to write a review when I haven’t received my order yet or any correspondence about it other than the confirmation of order I received when I placed the order more than a week ago.”

Posted 5 months ago

Dear Kate, You ordered on the 22nd November at 21.13pm, this was was shipped 28th November at the time of order for this particular glove the was delivery information stating that this would take an extra 2/3 working days to be shipped

Posted 4 months ago

“Products good but customer service very poor. I originally got sent an incorrect item (batting gloves not wicket-keeping gloves) and when I contacted the company to get this corrected I was told they would not send a replacement straight away but instead I would have to wait until I had returned the incorrect item. Consequently I had to wait a week to receive the missing item for an error that was entirely CricketDirect’s fault.”

Posted 5 months ago

Dear David, We are extremely sorry that this has happened on this occasion. The reason for this mistake was an error with the barcode on the product. We have rectified the issue.

Posted 4 months ago

“I ordered on CD000084980 £94 on 16th November, I have had to chase this order twice and so for have not received it. I am waiting to see if the latest promise is kept.”

Posted 5 months ago

Dear Stephen, As you are aware the item you ordered was a pre-order, we have provided you an estimated delivery date whilst shopping and this was delivered 1st December as per our suggested delivery dates

Posted 4 months ago

“As very happy with back”

Posted 5 months ago

Thank you so much for your 5-star rating of CricketDirect! We are pleased to know that you have been very happy with our services. We appreciate your loyalty and are grateful for your valued support. Thank you for being a loyal customer.

Posted 4 months ago

“Hi, my son and I ordered the items on the Friday evening 24th Nov. We received confirmation over the weekend that the order would be delivered by the Monday 27th Nov in the evening, and that’s exactly what happened. The delivery was on time as communicated. I now have 1 x very happy son. Simple, fast and effective service- well done!! .”

Posted 5 months ago

Thank you so much for your kind 5-star rating of CricketDirect, Stephen! We appreciate the review and are delighted to hear that you and your son received the items on-time. We're glad we could make your son's day! Please do not hesitate to let us know if you require any assistance in the future.

Posted 4 months ago

“I ordered 3 items online - 2 of these items were the wrong colour upon receipt of them. Disappointing to then be asked for photographic proof before accepting responsibility and agreeing to provide a pre paid postage to return to return.”

Posted 5 months ago

Dear Michelle, This was a picking error and your order has been collected and refunded.

Posted 4 months ago

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CricketDirect is rated 3.7 based on 290 reviews