“Very poor customer service. I never even received a confirmation of my order. Parts of the order delayed, inability to meet demand and poorly written emails with incomplete sentences and information. Delays in processing refunds. Nothing good to say I’m afraid!”
Dear Derek,
Your order has been sent out the same day that you have ordered, unfortunately the parcel had been lost by the courier which is completely out our control. As result your order has been refunded in full.
Thank you, Susan, for your 5 star rating of CricketDirect. We're delighted to hear you were pleased with the very quick turnaround from making the order to receipt of the product. We value your feedback and input which helps us to continually improve our services.
“Ordered gray-nicollis chest guard for LH batsman, product delivered is RH. Called customer service and they tried to convince me that there is no different chest guard for RH and LH. And there is no free return service available.”
“It was easy to order from the web site, the quality of the cricket bat is outstanding. I was kept informed of the progress of my order, the delivery was very quick, ordered on Saturday arrived on Tuesday, what more could you ask for. Would recommend this company and would not hesitate to order from them again”
Thank you, Lesley, for your glowing 5 star review! We're so glad to hear that the ordering process was simple, the quality of the cricket bat is outstanding, and that the delivery was fast! We value your satisfaction, and hope that you will continue to order from us in the future. We look forward to serving you again soon!
Thank you so much for your 5 star rating of CricketDirect! We're pleased that your products came as described and that you were satisfied with the good quality.
“It’s very difficult to write a review when I haven’t received my order yet or any correspondence about it other than the confirmation of order I received when I placed the order more than a week ago.”
Dear Kate,
You ordered on the 22nd November at 21.13pm, this was was shipped 28th November at the time of order for this particular glove the was delivery information stating that this would take an extra 2/3 working days to be shipped
“Products good but customer service very poor. I originally got sent an incorrect item (batting gloves not wicket-keeping gloves) and when I contacted the company to get this corrected I was told they would not send a replacement straight away but instead I would have to wait until I had returned the incorrect item. Consequently I had to wait a week to receive the missing item for an error that was entirely CricketDirect’s fault.”
Dear David,
We are extremely sorry that this has happened on this occasion. The reason for this mistake was an error with the barcode on the product. We have rectified the issue.
“I ordered on CD000084980 £94 on 16th November, I have had to chase this order twice and so for have not received it. I am waiting to see if the latest promise is kept.”
Dear Stephen,
As you are aware the item you ordered was a pre-order, we have provided you an estimated delivery date whilst shopping and this was delivered 1st December as per our suggested delivery dates
Thank you so much for your 5-star rating of CricketDirect! We are pleased to know that you have been very happy with our services. We appreciate your loyalty and are grateful for your valued support. Thank you for being a loyal customer.
“Hi, my son and I ordered the items on the Friday evening 24th Nov. We received confirmation over the weekend that the order would be delivered by the Monday 27th Nov in the evening, and that’s exactly what happened. The delivery was on time as communicated. I now have 1 x very happy son. Simple, fast and effective service- well done!! .”
Thank you so much for your kind 5-star rating of CricketDirect, Stephen! We appreciate the review and are delighted to hear that you and your son received the items on-time. We're glad we could make your son's day! Please do not hesitate to let us know if you require any assistance in the future.
“I ordered 3 items online - 2 of these items were the wrong colour upon receipt of them. Disappointing to then be asked for photographic proof before accepting responsibility and agreeing to provide a pre paid postage to return to return.”
Thank you so much for your 5-star rating of CricketDirect! We really appreciate your kind words, and we are thrilled that your order arrived very quickly. We hope you had an overall enjoyable experience!
Thank you for your 4 star rating of CricketDirect! We are committed to providing you with the best possible service, so we really appreciate your feedback. It's great to hear that you had a nice experience!
“I’ve bought a number of items from cricket direct over the last few years . My latest purchase are adidas cricket shoes. Excellent service, quick to receive my order and very satisfied with my purchase”
Thank you so much for your 5 star rating, Paula! I'm so pleased to hear that you have had a positive experience buying items from CricketDirect over the last few years. Your recent purchase of adidas cricket shoes sounds great, I'm glad that you are very satisfied with your purchase!
“The bat I have bought Grade 2 Kokabura Size 5.
But the bat grains are not straight as it should be in the garde 2 bat .
Can you confirm if the bat grains will show the grades according”
Thank you so much for your 5-star review of CricketDirect! We appreciate your kind words about our excellent service and we are so glad that you were very happy with the product and its quick delivery. We are committed to delivering the best possible experience to our customers, so we are delighted to hear that we have succeeded. Thank you again for your kind words!
