CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.68

3.7 Rating 291 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 291 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quickl process in ordering and delivering”

Helpful Report

Posted 10 months ago

Thank you John, for your 5 star rating for CricketDirect. We are truly glad to have you as a repeating customer. It’s great to hear that the ordering and delivering process was very quick for you. We still have more goals to strive for and further improve our services, and we are constantly looking for ways to increase customer satisfaction. Thank you for your support!

Posted 9 months ago

“Great range, great website, quick purchase to delivery, will def use site for further purchases to come!”

Helpful Report

Posted 10 months ago

“The product I received was faulty - it was a very painful experience dealing with Customer Services trying to arrange a return for the cricket that I had ordered and explaining that I shouldn't have to pay for the delivery and return costs due to the fault. I would avoid buying anything from this company again.”

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Posted 11 months ago

“Brilliant service. Quick delivery and quality products. Definitely recommend CricketDirect.”

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Posted 11 months ago

“3 out of 4 products arrived but there was one missing. The Gray Nicolls Umpire Counter didn’t arrive and no explanation as to why not.”

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Posted 11 months ago

“Excellent service, good quality products.”

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Posted 11 months ago

“Very poor Service, not recommended, I purchased a ready-to-play bat online, more than 24 days ago but still, they are unable to deliver the bat.”

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Posted 11 months ago

“I have been buying stuff from Cricket Direct for a long time and the quality and the service they provide is amazing.”

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Posted 11 months ago

“After reading multiple reviews about postage and costumer service I was worried but then the costumer service and postage were amazing”

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Posted 11 months ago

Thank you Freddie for the 5 star rating of CricketDirect! We really appreciate the continued support. I'm glad to hear that you had a great experience. We strive to provide excellent customer service and delivery timeframe, and it's great to hear that your expectations were exceeded. Thank you for being a returning customer!

Posted 11 months ago

“Cricket direct were very good to deal with, delivery with parcel force was an awful experience that ended up taking over a week. Might make me think twice about using cricket direct”

Helpful Report

Posted 11 months ago

Thank you so much for your 5 star rating! We are glad to hear that you had a good experience with Cricket Direct. We apologize that there were issues with your delivery; we are working with our partners to ensure the delivery process runs more smoothly. We appreciate your feedback and hope that you will still consider using us for your cricket needs.

Posted 11 months ago

“I ordered a child junior medium which is on my order form and was sent an adult medium. Now I have to go through the return process for being sent the wrong item.”

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Posted 11 months ago

“Easy to use website great prices very fast delivery jacket as described fits perfect great value for money will definately buy from again”

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Posted 11 months ago

Thank you Amanda for your 5 star rating of CricketDirect. We appreciate your feedback that our website was easy to use, had great prices, fast delivery, and value for money. We are delighted that the jacket was as described and fits perfectly. We are thrilled that you will be a returning customer and look forward to your next purchase!

Posted 11 months ago

“They didn't give free returns code. I have to you send it back on my on cost.”

Helpful Report

Posted 11 months ago

“Excellent chat agent”

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Posted 11 months ago

“Very bad customer service. Sent the wrong item. When contacted the customer service, they had very bad attitude as if they don’t care about the customer. Never buying again from them.”