“There is nothing wrong with the product per se but on reading the small print you are only entitled to a full refund if the goods are returned to them within 14 days. If like me you bought the product as a gift for someone 3 weeks before their birthday then the refund policy is useless. Yes, I should have read the terms in more detail prior to purchase and yes you can get an exchange up to 30 days but that is no good if you want a refund. I have never come across this policy from any other online retailer before. DO NOT BUY ANYTHING FROM CRICKET DIRECT IF YOU ARE LIKELY TO REQUIRE A REFUND AFTER 14 DAYS.”
“I bought some new cricket boots for my son. They were very competitively priced and arrived very promptly. Very good service and would happily buy from CricketDirect again.”
“Fantastic service for new cricket shoes. Ordered Monday was with me by Wednesday.
Great price too won’t go anywhere else now if I need anything else.”
Thank you so much Hugo for your 5 star rating of CricketDirect! We appreciate you taking the time to do so. We're also glad to hear your parcel was shipped in no time - that's great news! Great service indeed!
Thank you John, for your 5 star rating for CricketDirect. We are truly glad to have you as a repeating customer. It’s great to hear that the ordering and delivering process was very quick for you. We still have more goals to strive for and further improve our services, and we are constantly looking for ways to increase customer satisfaction. Thank you for your support!
“The product I received was faulty - it was a very painful experience dealing with Customer Services trying to arrange a return for the cricket that I had ordered and explaining that I shouldn't have to pay for the delivery and return costs due to the fault. I would avoid buying anything from this company again.”
