CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.68

3.7 Rating 290 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

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“Delivery service is awful, I've put my mum's delivery address down as my mum's she was in all day today and they have said they haven't been able to deliver, you can't speak to anyone to sort it out, very stressful”

Helpful Report

Posted 7 months ago

“It’s my first time use this company and it will be my final time. If you can, AVOID this company. They charged £6.35 delivery fee which is significantly higher than average retailers delivery fee, but even with such a high delivery fee, I still did not get the item. After I placed order, I received a confirmation email of my order, then absolutely no communication. So I emailed them a week later for status of delivery, they said item was delivered with a picture showed item was placed between a door and a bin (bin placed in front of a door). Then I realised item was placed my detached outer building door which was behind my garage. Most importantly, no messages, emails or calls etc notifying me this. As I don’t even use this outer building often and it was behind garage, hence I never thought about to check it, until they showed me the picture, I went and check, item was not there. I also placed an amazon order which was delivered by the same delivery company Cricket Direct use, hence picture showed both items placed there, and both items were missing, but I did not know this, hence I already contacted amazon who refunded me, but Cricket Direct refused to refund me despite they did not delivered to my front door. Their customer service even asked me why I claim no receipt of this item but not amazon item, I said I already notified them I did not receive both items in my initial email, they went silent and not communicate since. When I asked Cricket Direct to show me any messages, emails or calls that they sent to me to notify me items were placed there from themselves or delivery company, they refused to provide it. I told them I will contact my bank decline the transaction, they said they will only show to my bank, what a strange thing, they have the opportunity to show me but they refuse to show me evidence to proof it. I give them 5 days to provide this proof, now 5 days past, no communication, so I will take this up with my bank.”

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Posted 8 months ago

“Best shoe and best price”

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Posted 8 months ago

“My daughter is really happy with her kit exactly what she wanted”

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Posted 8 months ago

“website is good - not too "busy" and easy to navigate; ordering was easy; extremely speedy delivery happy customer”

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Posted 8 months ago

“Terrible service. After multiple email messages and phone calls about an order I wished to place and which I required quickly, I was assured the goods I needed were in stock and would be delivered the next working day. Not only did my purchase not arrive the next day, as promised, but not all of the items were included in the delivery, with no explanation as to why, nor any clarification as to when they would follow! I immediately contacted customer services to address these issues and was met with curt, unhelpful responses. No effort was made to address the issues, and I was left to cover the costs of the return myself, despite the shocking service and unfulfilled promises. I am still waiting for my refund to be processed. I have not interacted with a worse online retail proposition and would strongly advise online buyers to purchase elsewhere.”

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Posted 8 months ago

“Hi there first time buying from the site very happy with it very happy with the item only thing is ive now got to buy my wife top aswell .”

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Posted 8 months ago

“There is nothing wrong with the product per se but on reading the small print you are only entitled to a full refund if the goods are returned to them within 14 days. If like me you bought the product as a gift for someone 3 weeks before their birthday then the refund policy is useless. Yes, I should have read the terms in more detail prior to purchase and yes you can get an exchange up to 30 days but that is no good if you want a refund. I have never come across this policy from any other online retailer before. DO NOT BUY ANYTHING FROM CRICKET DIRECT IF YOU ARE LIKELY TO REQUIRE A REFUND AFTER 14 DAYS.”

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Posted 8 months ago

“Not satisfied with the ready to play service.Bat is nit knocked , I have to do it. Apart from it bat is good.”

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Posted 8 months ago

“Good range but on closer inspection certain sizes not available. Shame don’t offer free returns - very unusual in this day & age.”

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Posted 8 months ago

“Product, was just what I wanted for my grandson's birthday present!”

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Posted 9 months ago

“Very pleased with my England pullover - arrived in 3 days from order”

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Posted 9 months ago

“I bought some new cricket boots for my son. They were very competitively priced and arrived very promptly. Very good service and would happily buy from CricketDirect again.”

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Posted 9 months ago

“Very good service”

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Posted 9 months ago

“Highly recommend them; delivered the next day! No issues and spot on.”

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Posted 9 months ago

“Great service, items came within 2 days of purchase. Great quality and will definitely be buying from again.”

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Posted 9 months ago

“First class service, delivery was quick and the product was what we wanted and is now on the way to Australia.”

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Posted 9 months ago

“Fantastic service for new cricket shoes. Ordered Monday was with me by Wednesday. Great price too won’t go anywhere else now if I need anything else.”

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Posted 9 months ago

“Parcel was shipped in no time. Great Service!”

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Posted 9 months ago

Thank you so much Hugo for your 5 star rating of CricketDirect! We appreciate you taking the time to do so. We're also glad to hear your parcel was shipped in no time - that's great news! Great service indeed!

Posted 9 months ago

“very quickl process in ordering and delivering”

Helpful Report

Posted 9 months ago

Thank you John, for your 5 star rating for CricketDirect. We are truly glad to have you as a repeating customer. It’s great to hear that the ordering and delivering process was very quick for you. We still have more goals to strive for and further improve our services, and we are constantly looking for ways to increase customer satisfaction. Thank you for your support!

Posted 9 months ago

CricketDirect is rated 3.7 based on 290 reviews