“Very quick delivery time and great customer service too. Had to return first pair of cricket boots as were too small. Returned boots on the Monday and refund in bank account on Thursday.! Much appreciated. We ordered the boots in a bigger size and arrived quickly too. So Thankyou Cricket Direct.”
Thank you so much for the 5 star rating and the kind words about our delivery time, customer service and quick refund. We really appreciate that you have chosen us as your trusted cricket retailer, and we are delighted to hear our replacement boots have arrived quickly and have the perfect fit. We wish you all the best with your cricketing activity and look forward to helping you in the future. Thank you for your continued support - it is much appreciated!
Thank you so much for your kind words and for giving us a 5-star rating, Candy! We are glad to hear that your experience with CricketDirect has been great and that your grandson loves the bat, ball, and wicket. We are very thankful that you are a repeat customer and look forward to continuing to serve you to the best of our abilities.
Thank you, Sean, for your great 4 star rating of CricketDirect. It's wonderful to hear that we provided you with really good service and your order was easy to place online and delivered on a day to suit. We are delighted to hear that you would buy from us again and we hope to assist you again in the future.
“Service good - but we bought a cricket helmet which we thought was the correct size but son has worn it and transpires its too small, so now can't return it. I think for stuff like that it needs to be a high street purchase.”
Dear Jackie Williams, we are selling helmets over the internet for last 25 years. On receipt of the helmet customers are entitled to check the fitting and whilst maintaining the product original condition and packaging for resale. We will be happy to exchange your helmet to a more suitable size provided the helmet has not been used.
Thank you so much, Dylan, for your awesome 5 star rating of CricketDirect! We are delighted that you have found the great choice of gear, great prices and very friendly, informative and professional staff up to your standards. We really appreciate your loyalty and look forward to having you back in the future.
Thank you Ian for giving CricketDirect a 4 star rating. I'm glad you were pleased with your purchase and that the thigh guard arrived quickly and as expected. We appreciate your repeat business and hope your future purchases are as satisfactory.
Thank you very much for your 5 star rating of CricketDirect! We are very pleased you were happy with your purchase and that it made a great gift for your husband too. We appreciate you being a repeating customer and look forward to serving you in the future!
Your feedback is important to us and we want to make sure that we are always providing the best experience for our customers. Could you please provide me with your order number for us to look into this matter?
“Very poor service and communication! I ordered £480 of cricket equipment for my son and after 2 weeks I was still waiting for my delivery! When I emailed them they said it would take 3-5 days but no explanation to why after two weeks I didn’t receive my goods! I had to cancel and go to London to buy the equipment as my sons needed the equipment to play matches!!
Don’t use this company they are useless!!!”
“After reading lots of bad reviews I took a chance and ordered from C D mainly because of lack of stock elsewhere . I messed up on the order by ordering a bat care kit that was out of stock along with a bat that was in stock so I emailed there customer support they assured me the order would be ok ,and the next day both bat and care kit arrived . I don’t know if a lot of these bad reviews against C D are down to all the company struggling through COVID but all I can say is for me they were excellent”
“Avoid. 1/2 order received. 4 weeks later still awaiting shirts. No response to 2 emails.
I'd spread the word around clubs too to ensure others aren't disappointed.”
“Do not use this company, they took our money and never sent the goods, I tried over 30 times to call them, emailed them, they never return the calls/emails. In the end I raised a dispute with my bank and got a refund. One star is too much to give them.”
“Try and avoid this company, they sent the wrong item and not refunding after returning the item it been a week, open PayPal case and awaiting a refund”
