CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a stone island ghost over shirt last Tuesday and it only arrived today even tho I got an email saying that it was collected on Sunday, rung your Customer service department and the just give me back my delivery cost back. Terrible service for a big company like yourselves”

Helpful Report

Posted 5 years ago

“One t-shirt had clearly been used to wipe the warehouse floor! How had it passed quality control? It wasn't folded in the bag correctly and was missing the paper used in the other 3 t-shirts. I will now waste my time and effort in returning it. Poor.”

Helpful Report

Posted 5 years ago

“The website is easy to use and the product selection good however as an overseas customer the delivery service is poor. Firstly it is as if not more expensive as other retailers but there the similarities end. The local couriers are the cheapest who have difficulty finding locations, have very poor customer service departments and in general offer a very poor service”

Helpful Report

Posted 5 years ago

“The packaging I received the garment in was poor. I ordered a Blazer and normally something like this comes in a cardboard box but this was delivered in a plastic parcel bag with no other protective paper around the item. Although the item wasn’t damaged it could easily have been. Poor standard but delivered within the time frame.”

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Posted 5 years ago

“Received parcel late”

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Posted 5 years ago

“Returns policy is a disgrace 14 days till processing and another 14 for a refund or replacement what do you do cancel the wedding or buy from elsewhere ?”

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Posted 5 years ago

“Purchases over £50 should be free delivery !!”

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Posted 5 years ago

“Still haven’t received order no updates!”

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Posted 5 years ago

“DELIVERY CHARGE TOO HIGH, HAD TO ALSO COVER THE COST OF REFUND SO A £40 TSHIRT COST ME AN EXTRA £14 IN POSTAGE AND RETURN. WON'T BE BUYING ONLINE AGAIN”

Helpful Report

Posted 5 years ago

“Think when you spend £160 on a couple of t-shirts then £6 to have them delivered they deserve to be handled better than just threw in a cheap plastic bag!”

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Posted 5 years ago

“My parcel was supposed to arrive today but no sign of it - this has now happened a few times from Cruise - disappointed as I go on holidays tomorrow”

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Posted 5 years ago

“Should do cheaper delivery!!! Also I haven’t received Parcel yet!!!”

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Posted 5 years ago

“Order processing and delivery times significantly slower than other clothing websites I use.”

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Posted 5 years ago

“Great products at decent pricing but postage costs passed to the buyer without free returns when dealing with high value items simply looks like a money making exercise. I doubt I would use you again for that purpose.”

Helpful Report

Posted 5 years ago

“Returned a top for an exchange over a week ago and still not heard anything back”

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Posted 5 years ago

“Fed up paying £6.99 delivery charge when spending a lot of money. Especially when you have to potentially pay again to return items. Won't be using Cruise again until you sort this ridiculous delivery fee. Most other websites don't charge delivery over £50. Sort it out”

Helpful Report

Posted 5 years ago

“The belt was not true to size. It was too small, although I am very slim. Also the postage of £6.99 is more expensive than most and you do not have a paid for return service, so I've had to pay to return it to exchange for a larger size.”

Helpful Report

Posted 5 years ago

“Paid for 24 hour delivery, Jean's eventually arrived 5 days later. While this was the couriers fault I called Cruise to complain and reimburse the 24 hour shipping charge. I have been reimbursed 30% of the cost so tomorrow will be the 4th call to Cruise regarding this order, lack of delivery and charges.”

Helpful Report

Posted 5 years ago

“I received a completely different item that ordered, have returned item for a refund so will see how long that takes.”

Helpful Report

Posted 5 years ago

“First time I have received a faulty item and the other was out of stock 4 days after I placed the order. No correspondence with customer services since 27 June. I want all postage refunded including £3.50 to post back faulty item. Very disappointed to say the l least.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews