CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy with the packaging holes in bags and not in a designer bag inside just in clear bag , plus costs a fortune when you need to send back if heavy”

Helpful Report

Posted 5 years ago

“Really good choice of clothes but I was sent the wrong delivery information when I raised the issue customer service wasn't interested and stopped replying to my emails.”

Helpful Report

Posted 5 years ago

“I purchased a pair of £535 Louboutin 'So Kate 120' shoes as a surprise for my wife. The shoes are AMAZING What wasn't so amazing is they arrived from Flannells with a "REDUCED TO £420" sticker inside. Only I paid £535 for them. Thanks a lot Cruise, I wont be using you again.”

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Posted 5 years ago

“Poorly packaged, security tag left on”

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Posted 5 years ago

“£7.99 delivery that takes over 7 days to come and delivery date changes. Parcel tracker doesn’t work. Horrible organisation. Only good thing is the clothes”

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Posted 5 years ago

“Unfortunately the item I purchased with next day delivery had to be returned as it was too small .. I will be grateful for a full refund including postage for return ..thank you”

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Posted 5 years ago

“Received item, complained about it still waiting on reply after sending photos in today.”

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Posted 5 years ago

“Ordered a pair of shoes for my daughter, £6.99 for postage and to be returned again at my own expense as they are unsuitable? Poor.”

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Posted 5 years ago

“Disappointed that a quality designer item came in a see through polythene unmarked bag, a Gucci bag would have been nice. This could have been needed as a present! Not very acceptable from a supposed to be designer shop.”

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Posted 5 years ago

“Both items not the colour I ordered - only ordered online as the colours showed as available- would have bought in my local stockists and get 10% off if I'd known”

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Posted 5 years ago

“Had ordered a hoddie that cost a lot payed 6.99 for postage to then receive the wrong hoddie 7 days later”

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Posted 5 years ago

“My purchase was delivered when said it was just a pity it was not what I ordered, also very surprised it did not arrive in a YSL box any other designer things I have bought from other shops have all come in the designers box. My purchase was picked up this morning hope you have the bag I ordered because this was my birthday present. Cant give a rating until this is sorted out”

Helpful Report

Posted 5 years ago

“Youse sent the wrong hat and I have heard nothing back still waiting on a reply”

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Posted 5 years ago

“Not very good costumer service as I ordered two items , got one straight away but still waiting on the other and had no word back as to why it’s late”

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Posted 5 years ago

“I haven't received my trainers yet.”

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Posted 5 years ago

“After paying £140 for a pair of stone island jeans plus £6.99 delivery which I think is a joke the jeans came with no badge! Isn’t that what you pay for! Not happy I rung up to be told badge would be sent out I’m still waiting a week later won’t be ordering again!”

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Posted 5 years ago

“It’s fulla bangers”

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Posted 5 years ago

“Ordered navy , got red, sent back , Cost 9 pounds no refund on postage to send back Two days after order got offer in , same top 60 pounds cheaper.”

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Posted 5 years ago

“Top was creased and had marks”

Helpful Report

Posted 5 years ago

“I would like a refund on my purchase as my dsquared2 t-shirt has just come out of the wash for the first time and the badge has already got black marks on it where the plastic material on the badge is fading away”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews