CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GLS said that they have delivered, but have not received the package. I send an email to you and NO response!!! Were is my package????”

Helpful Report

Posted 6 years ago

“Order confined 17/8 Order processed 20/8 Deliver 21/8?????? Awaiting collection 22/8 Order collected 23/8 Finally got delivered 28/8 missing my sons birthay 26/8 Not happy at all”

Helpful Report

Posted 6 years ago

“After ordering 4 items next day delivery, I was emailed through the night to tell me one item would be cancelled due to stock issues. Understandable, but when the delivery came it only had part of the order in it, and I had to wait another day or two for the other item. Again this would be understandable but not after spending £9.99 on next day delivery.”

Helpful Report

Posted 6 years ago

“Was meant to be next day delivery but received 5 days later? Wasn’t impressed with product when received. Awaiting full refund”

Helpful Report

Posted 6 years ago

“Sent item out with clothes tag still attached.”

Helpful Report

Posted 6 years ago

“Disappointed to have to pay£6.99 for delivery then another £5.00 to return the parcel then to be told you only get a refund of the item not either of the delivery charges so it’s cost me £12 just to have a look at a shirt, won’t be using your side again”

Helpful Report

Posted 6 years ago

“Great delivery, but tshirt came crumpled up wouldn't order from again. Such a shame”

Helpful Report

Posted 6 years ago

“I love the clothes but the delivery time is far too long. In comparision to other online shops, this is by far the slowest delivery time - a week.”

Helpful Report

Posted 6 years ago

“I ordered 3 items and was charged £171.99 for the 3 items. Yesterday I got just 2 items costing £143.99. I have contacted Cruise but nothing back yet. Poor service”

Helpful Report

Posted 6 years ago

“Paid 9.99 for next day delivery to receive it 3 days later”

Helpful Report

Posted 6 years ago

“Told I would get my order on Wednesday 7th didn't recieve it till yesterday”

Helpful Report

Posted 6 years ago

“I ordered a bag and 2 pairs of shoes. 1 shoe got cancelled and the bag was marked when I received. For a bag of that price I expected to receive in excellent condition especially as I got a birthday offer on it and decided to treat myself . Looked like it had been used with marks all over. I have had to send it back although waiting on confirmation or my return. Wish I had bought it from the stores rather than online.”

Helpful Report

Posted 6 years ago

“Disappointing to have to pay for postage and returns. Poor presentation. Expensive items shoved in a plastic zip bag felt dusty and dirty. Order something from Selfridges and see how they do it. Challenging markets require more effort.”

Helpful Report

Posted 6 years ago

“£190 shirt was in a torn open cellophane bag which was placed inside a plastic black pouch. Poor packaging overall and not how I would expect to receive an item of luxury clothing. Compared to other sites who take pride on how their items are delivered this was very poor. NB The Courier was great and this is through no fault of theirs.”

Helpful Report

Posted 6 years ago

“Normally great however latest purchase arrived not even in a bag and wrinkled beyond belief if it didn't have labels intact id have sworn was return.I do also find that postage is a bit high”

Helpful Report

Posted 6 years ago

“Item did not fit and I am still waiting for my refund !!!”

Helpful Report

Posted 6 years ago

“I am normally impressed with the service you provide. However this time I had ordered a Polo and the size was too small to what i had ordered that i remember. I went to my local post office to send the item back and i have not received any kind of email or text to say anything. I would like to know where abouts my parcel is and how its gonna take to come. I am slightly disappointed this time around”

Helpful Report

Posted 6 years ago

“The delivery is low efficiency，I still not receive my order！”

Helpful Report

Posted 6 years ago

“Delivery extremely slow & expensive.. I’ve been waiting 8 days now for my item that was bought & paid for instantly. There’s faster & more efficient sellers out there. Probably won’t use again”

Helpful Report

Posted 6 years ago

“The t-shirt I bought arrived as described and on time. The price label on the t-shirt read £17 cheaper than I paid. I contacted customer services but they wouldn't refund the difference. Also £6:99 postage was pricey when it took 4 days and arrived in a Jiffy bag.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews