CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery however 6.99 for a delivery and paid returns are not acceptable these days.”

Helpful Report

Posted 5 years ago

“Disgusted at Customer Services. Charging more for item online than in store, certainly will be taking my business elsewhere!”

Helpful Report

Posted 5 years ago

“One of my items was faulty . I returned it promptly but STILL have not received a replacement.”

Helpful Report

Posted 5 years ago

“I received the wrong size item to what I had ordered.”

Helpful Report

Posted 5 years ago

“I thought the delivery time was very slow compared to other stores I have bought from recently”

Helpful Report

Posted 5 years ago

“Item was a gift and the versace box was ripped and had holes in it.”

Helpful Report

Posted 5 years ago

“Personally I think it’s terrible that you have to pay for delivery then you have to pay to send the things back if there no suitable or take them back to shop and get your money”

Helpful Report

Posted 5 years ago

“Wrong item”

Helpful Report

Posted 5 years ago

“Items are good, but delivery is very expensive and slow. Also wish they would accept online exchanges and returns in store. A bit inconvenient!”

Helpful Report

Posted 5 years ago

“Ordered my parcel one week ago, still haven’t got it..”

Helpful Report

Posted 5 years ago

“Actually ridiculous £6.99 for delivery and to pay your own postage for returns”

Helpful Report

Posted 5 years ago

“Late dispatch of items, delayed several days despite charge for delivery. Cack.”

Helpful Report

Posted 5 years ago

“Item returned being incorrect size. Unfortunately postage costs which are high anyway not refunded.”

Helpful Report

Posted 5 years ago

“Had to send my shoes back that are still in post arriving to you for a refund. I ordered a size 9 and I got size 11 which was disappointing cause I bought them for my birthday weekend. I didn’t have enough time to send them back for a exchange of a different size.”

Helpful Report

Posted 5 years ago

“Delivery was stated at 3-5 days, it was 8 days for a charge of £6.99 . next time I'll stick to Paul Smith next day delivery for a cheaper price”

Helpful Report

Posted 5 years ago

“Delivery price is ridiculous, returns cost a bomb and security tag was left on a item!”

Helpful Report

Posted 5 years ago

“My order was short delivered, this was reported on Monday 30th September and I have still to receive my good or refund”

Helpful Report

Posted 5 years ago

“Hi, the overall proceeds of purchasing with Cruise was a very easy process up until delivery. The jacket I purchased was delivered with two security tags still attached. I then had to go into the store. confirm with staff I had actually purchased the jacket, and then wait for the tags to be removed.”

Helpful Report

Posted 5 years ago

“Ordered a £370 pair of shoes for them to arrive with black marks around the rim of the shoes. The packaging was torn. Some minor issues but considering the price paid should have been a higher standard”

Helpful Report

Posted 5 years ago

“I bought a t shirt for my sons birthday. The order was placed on the 25th September to be sent to his address. It actually arrived at a shop on 3rd October. Contacting customer service was a waste of my time. I think the delivery charge was excessive, but more so when it took 8 days to deliver to a shop.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews