CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for a different size to be deliverd. After returning the previous wrong size back to you.”

Helpful Report

Posted 6 years ago

“Think it’s shocking that you get charged £7 for delivery even when you do click & Collect.”

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Posted 6 years ago

“I recently bought a pair of jeans & used the size guide on the page however this was totally in accurate, meaning I have had to pay to return the wrong sized jeans as well as pay for the delivery of these in the first place :(”

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Posted 6 years ago

“It was lovely to receive a 20% off code as a birthday gift from you thanks. What would have been eve better is if the code had actually taken 20% off of the total instead of saying it was invalid pretty much felt robbed the items did turn up on time though”

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Posted 6 years ago

“I ordered two C.P Company Goggle Hoodies (£215 each) in two different sizes in order to check which size fit better as C.P can be a bit hit and miss with sizes. Despite paying over £400 I still had to pay for delivery, the option of £5.99 for Standard or £9.99 for next day. I opted for next day given it was only £3 more but an added expense. Usually most retailers offer online postage insentives such as spending over £50 or £100 qualify’s for free delivery. The items were recieved on time (next day) which is where the two stars come in. Other than that I was left utterly unimpressed with the upfront service of aftersales. One of the hoodies was correctly packaged in it’s original packaging with tissue paper etc. The other was loose in the bag although did still have original tags. Unfortunately for me the size I required to keep was the hoody that was loose, but on inspection I noticed the item was damaged and had a tear on the left hand shoulder. No surprise since it seems this item had already been sent out or used in display, however all items are supposedly checked before being posted. This predicament now left me with the need to return both items, again this was at my expense and since I was sending two items based on weight cost me another £6.50 to return recorded delivery. After no notification was recieved to advise my items had been correctly returned and recieved I checked the tracking number of my postage to note that they had indeed been returned and signed for. Given I had not been advised of this and part of the order was to be exchanged I contacted customer services to confirm they had in fact signed for the order and processed my return and exchange. I recieved a reply saying that all orders should be sent back recorded delivery (which it was) and that upon reciept it can take up to 10 days to process! I understand a delay in receiving a refund but surely 10 days to acknowledge one is extreme. I have since been sent two emails, one to advise that my refund has been processed and one to advise that my exchange has been processed. No email confirmation however or detail has been provided to explain when I can expect to recieve my items or how these have been posted. So despite the initial outlay for next day delivery on the first order and the return postage I also had to pay, I have no idea how or when Cruise intend to get my order to me now that it has been processed for exchange. All this has been done at pace on my end also given that I was looking for the item for a weekend away which I have coming up, but now I’m unsure if I will have the item or not. This service seems extremely disproportionate to the cost of items purchased and for a company of Cruise’s standard. It’s definitely not what I have experienced previously when shopping in store and will serve as a reminder not to go through the hassle of dealing online again.”

Helpful Report

Posted 6 years ago

“You’d think placing an order of almost £350 including a cap that they would box the order to prevent any damage occurring to the peak of the cap during transit. The jumper and cap which I’d bought came in a Jiffy bag, fortunately the peak of the cap was not damaged however the state that some of my parcels have arrived in the past which have just been in Jiffy bags I can imagine many items becoming damaged in transit. I’ve placed orders for far lower amounts from other reputable fashion websites and they’ve arrived in boxes to prevent any damage occurring in transit.”

Helpful Report

Posted 6 years ago

“i was very dissapointed by one things that happenned with my order, even if i receive my package very fast and nicely packed. My jacket was a litle bit worn and the zip tie was broken and it's a way to recognize a product OFF WHITE so i am dissapointed”

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Posted 6 years ago

“I sent back an item on Friday 18th March for a refund, but I’m still yet to hear anything back.”

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Posted 6 years ago

“Up until my last order I would have said excellent but as I’ve still not received it and the lack of information at the moment I feel I can only review as poor .”

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Posted 6 years ago

“Even thou I did receive all of my order eventually, it took almost a week even thou I paid for next day shipping. I wasn’t being kept up to date on where the order was and that the clothes I ordered was out of stock, I didn’t receive any tracking emails either”

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Posted 6 years ago

“I have sent the item back to switch it for a bigger size, this was nearly a week ago and I’ve not heard anything back?”

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Posted 6 years ago

“Cruise used to be they Designer Clothing store in Glasgow , but now it’s stores look plain tired and are in dire need of a coat of paint at least or total revamp and seems to have lost its identification in the high street selling high end and hard to get fashion labels in the past ....now it seems to try and sell main stream brands that you can get elsewhere and tons of bland training shoes ....”

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Posted 6 years ago

“I think £6.99 for delivery is a disgrace when hundreds of £££ are spent”

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Posted 6 years ago

“Cant believe we have to pay for delivery really poor especially when you are paying premium”

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Posted 6 years ago

“Most items OK could do with better photos of items and size description”

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Posted 6 years ago

“Paid for next day delivery took 3 days for delivery”

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Posted 6 years ago

“Disappointed with delivery and returns charges especially when your spending a lot of money”

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Posted 6 years ago

“I was very disappoint to find that after spending more than £300, I had to not only pay £6 postage but then also pay for returning one of the items, due to it not looking like the image online. I don't think I will buy form this website again!”

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Posted 6 years ago

“I think paying for delivery and then having to pay again to return items of such good quality is totally Unnecessary.”

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Posted 6 years ago

“The delivery cost for online orders is ridiculous.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews