CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as expected and well packaged Order communication was good however delivery charge was far too expensive and took too long to arrive so not impressed sorry”

Helpful Report

Posted 6 years ago

“Delivery fine, although the zip on the item was broken. As it was a gift for my son he wanted to wear it on Christmas Day. For the price of the item I would not expect this.”

Helpful Report

Posted 6 years ago

“Cruise products, designers and prices (during sales anyway) are amongst the most attractive. One huge let down though is this £6.99 p&p Mike Ashley tax, none of the other major retailers have it especially if sending over a defined amount but that is that scumbag Ashley's trademark, ripping the arse out of the consumer and he moans about the suffering on the high street! He owns most of it, took House of Fraser creditors to the cleaners in a move that if legal is barely so. Every promotion has a stupid catch or excluded brands so even if you find one worthwhile that tosspot's P&P swallows up any discount. If the high street does collapse i hope he is underneath it all, another Phillip Green.”

Helpful Report

Posted 6 years ago

“Was disappointed due to the fact I paid for next day delivery and did not receive my order till 2 days later.”

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Posted 6 years ago

“I purchased an item on the basis of the sizing guide but this was twice my size!!!!”

Helpful Report

Posted 6 years ago

“I paid for next day delivery but the goods didn't arrive until the day after they should have been delivered. The goods themselves were made of very thin material which considering it's winter I expected them to be thicker for the amount paid for them. Considering sending them back but too late to find replacements for Christmas presents...not impressed!”

Helpful Report

Posted 6 years ago

“Store insists upon credit note or exchanges, not full refund.”

Helpful Report

Posted 6 years ago

“Overpriced clothing. An item I bought was 30 pounds cheaper two days later. Cheap and tacky packaging with exorbitant delivery fees. Gave me the wrong date for arrival and then didn’t reply to my email when I Enquiried why. Disappointed.”

Helpful Report

Posted 6 years ago

“Should be allowed to return online orders in store.”

Helpful Report

Posted 6 years ago

“It was really disappointing when I saw that the bag has scratches, I gave it as a gift so it was ok but I will consider more for future when I am going to by for myself. Also I have to pay for return always , not happy at all.”

Helpful Report

Posted 6 years ago

“Shipping charges are extortionate and the returns policy is very poor They need to introduce some free shipping and free returns before I use Cruise for shopping again”

Helpful Report

Posted 6 years ago

“Order a Large jumper thinking it was men’s as it didn’t state and it fitted myself size 10 ladies”

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Posted 6 years ago

“My shoe box was dirty and ripped apart. Very disappointing to buy shoes and receieve them in a fully dirty box and ripped on the sides”

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Posted 6 years ago

“I thought it was now legal to include return post and packing with all !! Things bought on line ? Very disappointing”

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Posted 6 years ago

“I’m afraid I feel you really ought to review your delivery charges. I’ve just paid £435 for a stone island jacket only to be charged a £7 delivery fee on top. I appreciate £7 is not a monumental amount of money, however, I feel that where a customer is spending in excess of £80 (for example) you should waive the delivery cost like most fashion retailers.”

Helpful Report

Posted 6 years ago

“Hi I like the products but the service and delivery is awful. I ordered a pair of paul smith brogues and paid £135, when they arrived one was size 8 and one was size 9, it took me many phone calls, emails and postage costs to get some of my money back, to start with I was only refunded for a totally different pair of shoes which were £30 less. I am still not sure I have my full refund as no records of refunds appear on my account. Despite this, I just ordered 3 hugo boss shirts, they were promised to arrive by sunday at local store for me to collect, they were 3 days late DPD deliver are rubbish”

Helpful Report

Posted 6 years ago

“I ordered a 2 pack and a 3 pack of socks 1 pair from the 3 pack arrived with a hole in them when I complained about this I was refunded for 1 pair of socks. Anywhere else would have taken the 3 pack back and sent out another one. If I only wanted 2 pairs I would have ordered 2 pairs ridiculous”

Helpful Report

Posted 6 years ago

“Good store but expensive delivery charges and no free return service, also high value clothing is not packaged very well.”

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Posted 6 years ago

“I’m a bit baffled, have not received my parcel from Cruise yet it says on my DPD tracker that the parcel has been delivered and I’ve signed for it. Ive yet to receive an email to say the parcel is in Matalan to collect.”

Helpful Report

Posted 6 years ago

“Made arrangements to take delivery but it never turned up, received email from delivery company and Cruise saying I requested a diffrent day which I never. Emailed Cruise only automated email back answer back. Received goods but some boxes were damaged but items were fine.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews