CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was ordered over a week ago and still waiting for it, now 4 days past the due delivery date, no help from the courier or cruise and i have no idea where my package is”

Helpful Report

Posted 6 years ago

“Dusty un-swept floors and scruffy staff. Tills that don't work, and a lack of being made to feel special in a shop full of designer products. Not a pleasant shopping experience. 25 years ago this was a small unique exclusive shop, now it has none of the style or class it used to have. Very disappointed.”

Helpful Report

Posted 6 years ago

“Buying a DG shoe without shoe bag and in addition to that the shoe is one side dirty with marks. Still waiting for reply.”

Helpful Report

Posted 6 years ago

“I’m continually fed up paying astronomical postage fees. Also if I need to return anything I need to pay for that too. With the lowest payments I have with cruise being at least £100 it’s about time free postage and returns were introduced.”

Helpful Report

Posted 6 years ago

“Delivery went to wrong address, customer service not helpful and non existent, wrong sizing in my trainers ordered a size 5/38 received a 6/39 after spending out 29 in total for delivery and returns that was not my fault. Never again going back!”

Helpful Report

Posted 6 years ago

“Bought a Vivienne Westwood shirt. Was described as "fits true to size". Was not, very large fits, had to send it back, costs me 21€ and re-ordered a size down. Not serious.”

Helpful Report

Posted 6 years ago

“Item came in with a pen stain on the collar, i couldnt be bothered sending it back because it would if took around 30 days to get my money back, had to use hairspray to get it out...”

Helpful Report

Posted 6 years ago

“Ordered a pair of trainers , one was brand new and one was off the shop floor , dirty and all marked and wasn’t the same colour as the new shoe! Sent my shoes back for an exchange 4 days ago and still no word back, wont be ordering from cruise again!”

Helpful Report

Posted 6 years ago

“I have recently completed an order with cruise which on the whole I was very satisfied with. Great products, right price and efficient delivery. The only issue I have is although my basket was nearly £600 there was still a delivery charge added.”

Helpful Report

Posted 6 years ago

“Sent the wrong garment and postage and packing charge is an absolute rip off. They are like a posh mans version of Sports Direct.”

Helpful Report

Posted 6 years ago

“Hi love the shoes although the wrong size has been sent out and thread is taring on seem still usable but would expect higher service inspection prior to shipping them ! Thanks”

Helpful Report

Posted 6 years ago

“Good products but poor delivery service and customer service. Wouldn't use again”

Helpful Report

Posted 6 years ago

“Disappointed by the amount you charge for delivery £9.99 for delivery and £14.99 to return. It puts me pff ordering from you.”

Helpful Report

Posted 6 years ago

“For a luxury retailer not to have either free delivery or free returns was very disappointing. What was even more surprising was the fact that items bought in store can not be returned for a refund, only a credit note! I feel this is something that should be clearly written near checkout and not somewhere in fine print in company policy documents and should stated during purchase. Thirdly, items purchased online can not be returned in store either. Items on sale maybe high-end, customer service and convenience, not so much.”

Helpful Report

Posted 6 years ago

“Was disappointed that after purchasing a item for over £100 i still had to pay delivery fee and there isnt a option to collect on store. Very disappointing but the quality of product was brilliant”

Helpful Report

Posted 6 years ago

“I ordered a Gucci bag which was a gift and paid for a next day delivery to ensure that I get it on time. It came late after two days and I was very embarrassed as there was a party without a gift. I called customer service to complain and they just apologised without even offering a complimentary shipping for another item that I was also buying from cruise. I was disappointed with the service and it is definitely not suitable for a name like cruise.”

Helpful Report

Posted 6 years ago

“Sent me the wrong item. I ordered by Malene Birger Elenasoo leggings and got Elenasoi leggings. If you dont have the item why send something else? Just cancel my order and prevent all the hassle of the return process.”

Helpful Report

Posted 6 years ago

“Delivery charge 6.99 absolutely disgusting. Because of this I won't be shopping at cruise again.”

Helpful Report

Posted 6 years ago

“Happy with products but very unhappy it charged me twice for delivery tried to change it to one order not able to change both parcels arrived at the same time on the same van”

Helpful Report

Posted 6 years ago

“I still need a reply on my exchange??? Paid first class Friday and it still isn’t here!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews