CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered several times from your site in past despite the shoes i recentley ordered and everytime there is something wrong. I can assure you that i will not purchase again.”

Helpful Report

Posted 9 years ago

“No response to emails and can't get a answer by phone would not buy of them again”

Helpful Report

Posted 9 years ago

“I have still not received my goods even tho it's says they have been delivered and yous have taken my money for this I emailed yourself 4days ago which I have no reply to so I called yourselfs yesterday and told this could take up to 10 days to resolve even tho yous have taken my money and I have no goods”

Helpful Report

Posted 9 years ago

“Still haven't received my order but got an email saying it had been collected, I have sent an email and never got a reply”

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Posted 9 years ago

“Really unhappy as have returned to change size and not hear a thing back an said exchange takes 1wk and half to sort poor for such big company smaller companys i have used have exchanged size alot quicker”

Helpful Report

Posted 9 years ago

“I have emailed several times about my missing order and no one has replied to my email it has been over a week. Hundreds of pounds worth of an order just vanished! Shocking”

Helpful Report

Posted 9 years ago

“I have not recieved my parcel the parcel company say its delivered to a secure location but who knows where that is because it is not my address & say I have to contact you? Can you advise me what to do?”

Helpful Report

Posted 9 years ago

“I have not received what I ordered, and the customer service rep was dismissive and moody when I called to talk about my missing £140 order!”

Helpful Report

Posted 9 years ago

“Wrong order came and then when I contacted your customer service they woman i spoke to was no help and very rude to me. After a full week nearly I have only just be able to sort my order to be collected. Finally i will never be ordering from cruise fashion every again.”

Helpful Report

Posted 9 years ago

“The Hermes courier delivery cruise use is shocking customer Service, I have the same problem with same delivery driver everytime, I have electric gates on my property, everytime they attempt to deliver I get a email saying delivery failed and note left, however there is never a note left, always someone in, we have a little gate at the side to access via foot, but this lady is anxiously too lazy and simply cannot be bothered to do so, they. Ever contact me via telephone when all other delivery company's do, On this ladies 3rd attempt the gate happened to be open, she banged on my door and had a terrible attitude, said she has a private owned car and shouldn't have to leave it outside and walk in by foot, yet she is getting paid to do a job that I have also paid for. I will not be ordering from cruise website again unless the Hermes courier is changed or put right!”

Helpful Report

Posted 9 years ago

“Still not received my parcel and have emailed you 4 times with no reply !!!! very disappointing as I use your shop a lot.”

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Posted 9 years ago

“i placed an order on line, i called back to make a change and was told i coudnt, but it wasnt told my options that i could cancel and re order, i lost out on the promotion that cruise was offering! i am a regular customer and who use to recommend cruise to all my friends.”

Helpful Report

Posted 9 years ago

“Ordered a jacket on the 25th November, was meant to get delivered on the 28th but never because the parcel was damaged! Phoned cruise customer service several times and still haven't had any feed back about if I would still get that jacket or not. Just had to cancel my order as it is taking far to long to get anywhere.”

Helpful Report

Posted 9 years ago

“This company has the worse customer service. The employees are not helpful and when you send emails to this company they are ignored. When you finally have a rep on the line, they act as if you are bothering them for asking for assistance. Based soley on the customer service of this company, I will not shop with them again.”

Helpful Report

Posted 9 years ago

“I was ment to receive a £40 voucher for spending £200 and I didn't and I have emailed 3 times now and no reply. Very annoyed”

Helpful Report

Posted 9 years ago

“Very poor customer service as I emailed days ago asking about the possibility of returning an online item in store and I haven't received any answer. I am now having to return the item online after I went into my local store only to be told I can't return it. Not happy at all. Oogle, Aaron.”

Helpful Report

Posted 9 years ago

“I have not received my package”

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Posted 9 years ago

“Terrible service when called up as problem with delivery!! Was due a call back with in 24 hours still waiting although the money was taken from my account within seconds they can't return a phone call!! Disgrace”

Helpful Report

Posted 9 years ago

“I was charged £6 for delivery and also had to pay £4 for returning item so ended up costing me £10 for nothing, cruise should change returns policy”

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Posted 9 years ago

“I haven't received my item within then estimated time!”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,540 reviews